PrintNinja Reviews 

1,582
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the printed books and cards, noting that the final results look gorgeous and professional. People are especially impressed by the sturdy packaging, which ensures items arrive safely without any damage. Furthermore, consumers consistently highlight the dedicated staff for their helpful guidance, patience, and responsive communication during every step. However, some customers also noted occasional production flaws, such as minor misprints, unexpected extra pages, or slight trimming issues. A few reviewers additionally expressed disappointment regarding updates to service offerings and the relocation of printing operations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely helpful and guides... See more

Service

People report positive experiences with service, noting that staff members are incredibly helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Print Ninja were an absolute positive, friendly and efficient experience for us over here in Australia when we got our plant ID cards processed by them. Margaret and Jen were amazing at what they do g... See more

Company replied

Rated 5 out of 5 stars

Jeff and the entire PrintNinja team were profoundly helpful. I had never made a comic book before. All I had were hand drawn boards. Jeff skillfully and happily guided me through the process from s... See more

Company replied

Rated 5 out of 5 stars

From quotes, to printing, to delivery, PrintNinja handled our book like absolute pros. Quick responses, realistic timelines, they delivered our books ahead of schedule, and they look great! Printing... See more

Company replied

Rated 5 out of 5 stars

Loved the final product! We used Print Ninja for our first offset print run of our Body McCannics children's picture book series. PN was fast and professional with all communications. They promptly up... See more

Company replied


Company details

  1. Manufacturer
  2. also in
  3. Book Store
  4. Business to Business Service
  5. Hobby Store

About PrintNinja

Written by the company

Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.

PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.

Here’s how we do it:

Our American Office:

We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.

Our Chinese Office:

We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.

Our Logistics Experience:

We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.

Our Size:

This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?

We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.

We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.

Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.

International Offset Printing, Made Easy:

It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.

Why Print With PrintNinja?

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,582)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied

This was my first ever comic book project, and despite being new, the entire process was made very simple and easy. PrintNinja patiently answered all my questions and helped me every step of the way. I'm very happy with my product and will definitely be returning to them again!

October 25, 2025
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Reply from PrintNinja

Good Afternoon Ennawynn!

We are so happy to hear your first time partnering with us was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Amazing Staff and quality

I really enjoyed how everyone helped me out and made sure my comic came out perfectly. As someone who hasn't printed before, this was a really informative and easy process thanks to the staff and company resources/articles. The turnaround time and quality was also incredible. I would definitely buy from here again.

October 20, 2025
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Reply from PrintNinja

Good Morning Kailey!

We are so happy to hear your first time partnering with us Domestically was such a success! You can always count on us for thorough and kind communication throughout the process. We are so happy you also found the tutorials and resources to be very helpful. Isn't that digital offset quality outstanding?! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great communication

Great communication, fast printing. Overall amazing and I’d recommend print ninja to anyone trying to print zines

October 20, 2025
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Reply from PrintNinja

Good Morning Sophie!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are happy the turnaround time met expectations as well. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Wonderful work with PrintNinja

Wonderful work in customer service, very great staff, and the book quality is amazing. The colors of the book turned out so vibrant and eye-catching, and the paper quality is strong and sturdy for flipping through pages while reading.

October 10, 2025
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Reply from PrintNinja

Good Afternoon Kayla!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that digital offset quality outstanding?! We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

my very first publication with fabulous result

Was my very first ever publication and I feel so proud of myself of the end result. Of course PrintNinja was there to help me on from my partner Sam who was helpful and patience to me all the time, the videos all was great help.

October 5, 2025
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Reply from PrintNinja

Good Morning Sergio!

We are so happy to hear your first time partnering with us Domestically was such a success! We agree Sam is exceptional at what he does, and you can always count on the same level of service every time you partner with us. Thank you for the shout-out regarding the video tutorials as well!! We are so happy you found us! Please don't hesitate to reach out to Simon when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great!!

Great company that was easy to work with! Price wasn't crazy and my books came out great! I also really loved that the person who packed my books (Michael, you did great!) drew a doodle on the sticker of who it was packed by. I loved it!

October 10, 2025
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Reply from PrintNinja

Good Afternoon Lori!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for top-tier quality for a competitive price. Thank you for the Michael shout-out as well!! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

The customer service was FANTASTIC

The customer service was FANTASTIC. Huge shoutout to Campbell Royales for all of their help. The final prints are great quality and well priced! Definitely going to be returning for future projects.

September 28, 2025
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Reply from PrintNinja

Good Afternoon Gray!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We agree Campbell is incredible at what they do and truly shows how they care with all of their clients. We are so happy you found us! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great for First-Time Printing Experience

Fantastic experience. This was my first time ever having something professionally printed, and they helped in every step of the way to ensure the product (a custom-made coloring book) was what I envisioned it would be. I seldom leave reviews, but was impressed enough by this experience that I felt I should spread the word to other first-time folks who may want to have a project printed professionally but don't know where to start.

September 24, 2025
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Reply from PrintNinja

Good Morning Claire!

We are so happy to hear your first time partnering with us Domestically - and first time printing period - was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We understand the process can seem daunting upfront, so we are always willing to take the time to walk you through the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Consistently Great

After working with PrintNinja multiple times I knew that they would always deliver high quality products with every project I've had.

September 26, 2025
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Reply from PrintNinja

Good Morning Lucy!

First and foremost…3 Domestic orders with us now. That is fantastic! We thank you so much for your trust and partnership. Please don't hesitate to reach out to Laura when the time comes for a new project. We can't wait to see what you have coming next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Really excited about the results

Really excited about the results. The cost to quality was fantastic and looking forward to my next porject with Print Ninja.

September 20, 2025
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Reply from PrintNinja

Good Morning Matt!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for excellent quality for a reasonable cost. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Print Ninja is 2/2 for my books

Print Ninja is 2/2 for my books. They've printed my books perfectly on both occasions. This is probably the best printer for graphic novels and comics, in my opinion.

September 20, 2025
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Reply from PrintNinja

Good Morning George!

We are so happy to hear your second time partnering with us Domestically was such a success! Thank you for the compliment, and we are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We can't wait to see what you have coming next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Reliable High Quality

Print Ninja has been a reliable manufacturer for us for almost a decade. The options available and the quality of print are always amazing. Areas for improvement are shipping times (although they are pretty great considering the state of things) and price (though I understand that professional quality demands a professional price). I have never regretted working with Print Ninja and I will be back in the future.

September 25, 2025
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Reply from PrintNinja

Good Morning Luke!

We are so happy to hear your newest print run was such a success! You can ALWAYS count on us for top-tier quality and transparency. Unfortunately, we don't have access to faster transportation means from China to the US - freighter ship being the only option outside of air shipping. Please be assured that we consistently adjust and check our pricing to maintain cost efficiency and fairness. Please don't hesitate to reach out to Laura when the time comes for a new project. We can't wait to see what is coming next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great printer.

Great communication from every member of the team. I'm very happy with how the comics turned out and look forward to printing with them again.

September 7, 2025
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Reply from PrintNinja

Good Morning Antonio!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

The Colors Popped!

I printed 2 issues and a graphic novel, and they both came out great! I was wowed by the colors. They were the thing I was most anxious about but they really popped, especially on the issues. A small number of the copies had tiny printing artifacts, but I've worked in print production, so I know this is pretty common with any printer.

September 19, 2025
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Reply from PrintNinja

Thanks, Luther! We appreciate you taking the time to leave us some feedback. Glad to hear that you are happy with your final product.

Rated 5 out of 5 stars

Barricade Brigade reorder

The reorder full run went as smoothly as I could have ever expected. Margaret made using previous files and skipping the proof step a possibility saving us a couple day's time on top of getting excellent customer service and a great final product!

September 18, 2025
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Reply from PrintNinja

Thanks for your review Kris! You are always in good hands when Margaret is working on your order. Thanks for your business.

Rated 3 out of 5 stars

The quality of the printing is…

The quality of the printing is wonderful - the comics are beautiful, and I am extremely pleased with the final product.
Unfortunately, I was disappointed at the lack of transparency and uncommunicative nature of the support staff. Throughout the entire process, I only received a single email per business day from my project manager or customer support; even when I would write multiple emails, I never got a response until the next day. Because of this slow response time, I wasn't guaranteed delivery on time for my event, which then forced me to order 2nd day air shipping for some of the books just to ensure I would have them in time. But then the rest of the order was delivered in time anyway, meaning I paid extra for expedited shipping...that I didn't actually need, but was led to believe I would because the timeline was so vague and obscure.
I wish I had a better experience, because the price and quality cannot be beat. If you are not on a deadline and can afford to wait and have a relaxed printing schedule, this would be the perfect company to go with - incredible quality and top-shelf printing. Unfortunately, I was on a deadline and it was a very stressful experience with no assurances and very little communication with the team.

September 4, 2025
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Reply from PrintNinja

Good Morning Brian!

We are thrilled to hear you are happy with the quality of your comic books! That digitial offset quality is stunning. We are sorry to hear your expectations were not met in terms of communication. We never want a stressful experience! We can confirm the turnaround time - on average - for responses was one business day for this project. If we are able to respond quickly - please know we absolutely will! - however, during times of high volume, email responses can take one business day. We are transparent about this on our website, but we do apologize if this was not more clear. We hope you can understand that guarantees can never be provided when it comes to shipping. Factors outside of our hands can impact shipping time (weather, carrier delays, holiday closures, etc). Regardless, Laura will be reaching out ASAP regarding your frustrations with the shipping.

We thank you for taking the time to compliment the quality!

Rated 4 out of 5 stars

The managers on the project were great

The managers on the project were great! Im not a fan of the PDF / Adobe Acrobat preview process. Too many potential tech problem with Acrobat. It puts too much resposnisbility on the customer, and not enough on PN. Ex: There was a print set up error in my first order, (not shown in the PDF preview).

August 31, 2025
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Reply from PrintNinja

Good Afternoon Sean!

We agree that Laura and Jen are amazing at what they do - thank you so much for that positive feedback! We will take in your feedback about the electronic review process. We are always open to new ways to improve our processes. Laura will be reaching out as soon as possible in regards to your noted error in your prototype run. Please be on the lookout for an email from her!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Amazing As Always

Have not had a single issue since working with print ninja and again, I can not emphasize enough that it's AMAZING to have a domestic option so I can order smaller quantities and receive them much faster. PERFECT for what I am doing with my business and I can not recommend this option enough!

September 5, 2025
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Reply from PrintNinja

Good Morning Christopher!

HOLY HALLOWEEN! 15 orders with us now...that is so, so incredible. We may be a broken record, but your trust and partnership mean EVERYTHING to us. We opened our Domestic service for this exact reason....to be able to offer more flexibility on quantity for our customers. Happy to hear (and see!) it is working out perfectly for your business. Please don't hesitate to reach out to Maggie when the time comes for a new project. Jen (in particular) can't wait to see what is coming in the Halloween months!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Working with PrintNinja, A DREAM!

Working with PrintNinja.. I will never go back to other printers..

Every year my performance troop creates a magazine that we use for merch sales and fun barter items at some of our larger festivals. Not only did print Ninja save us money, they also saved me many headaches. Compared to other printing companies, I spent a few hundred less than I would have elsewhere, got double my order than I would’ve gotten elsewhere, and everything was shipped within a week.

The proof process was extremely easy and even though I was a little confused at first, my assigned print employee was extremely helpful and clear.

I will definitely only be working with this company from now on when it comes to printing magazines and booklets!

September 6, 2025
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Reply from PrintNinja

Good Morning Faye!

We are so happy to hear your first time partnering with us Domestically was such a success! We strive to ensure the best quality possible for a reasonable price point. Happy to hear the project arrived quickly and safetly as well. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new magazine. We have some great return customer incentives!

Have a wonderful rest of your day!

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