PrintNinja Reviews 

1,582
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the printed books and cards, noting that the final results look gorgeous and professional. People are especially impressed by the sturdy packaging, which ensures items arrive safely without any damage. Furthermore, consumers consistently highlight the dedicated staff for their helpful guidance, patience, and responsive communication during every step. However, some customers also noted occasional production flaws, such as minor misprints, unexpected extra pages, or slight trimming issues. A few reviewers additionally expressed disappointment regarding updates to service offerings and the relocation of printing operations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely helpful and guides... See more

Service

People report positive experiences with service, noting that staff members are incredibly helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Print Ninja were an absolute positive, friendly and efficient experience for us over here in Australia when we got our plant ID cards processed by them. Margaret and Jen were amazing at what they do g... See more

Company replied

Rated 5 out of 5 stars

Jeff and the entire PrintNinja team were profoundly helpful. I had never made a comic book before. All I had were hand drawn boards. Jeff skillfully and happily guided me through the process from s... See more

Company replied

Rated 5 out of 5 stars

From quotes, to printing, to delivery, PrintNinja handled our book like absolute pros. Quick responses, realistic timelines, they delivered our books ahead of schedule, and they look great! Printing... See more

Company replied

Rated 5 out of 5 stars

Loved the final product! We used Print Ninja for our first offset print run of our Body McCannics children's picture book series. PN was fast and professional with all communications. They promptly up... See more

Company replied


Company details

  1. Manufacturer
  2. also in
  3. Book Store
  4. Business to Business Service
  5. Hobby Store

About PrintNinja

Written by the company

Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.

PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.

Here’s how we do it:

Our American Office:

We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.

Our Chinese Office:

We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.

Our Logistics Experience:

We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.

Our Size:

This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?

We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.

We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.

Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.

International Offset Printing, Made Easy:

It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.

Why Print With PrintNinja?

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

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(1,582)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

PrintNinja Is My Go-To Printer

Love being able to talk to a professional about the nuances of the project and not a machine. I also appreciate the thorough explanation of the proofing process and recommended changes. Will definitely be ordering though them again for upcoming projects.

September 5, 2025
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Reply from PrintNinja

Good Morning Nicholas!

First and foremost…3 Domestic orders with us now. That is fantastic! We thank you so much for your trust and partnership. You can always count on real-life human interaction - crazy we have to say that, right?! Our prepress team will always take the time to thoroughly clarify or explain anything you are unclear on. Please don't hesitate to reach out to Maggie when the time comes for a new project. We can't wait to see what is coming up next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars
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Reply from PrintNinja

Good Afternoon Andrea!

First and foremost...15 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We always strive for ease of the overall experience and delivery process, so we are happy to hear we are making good on that! Please don't hesitate to reach out to Laura when the time comes for a new project. We cannot wait to see what's next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Working with Print Ninja was a…breeze!

Working with Print Ninja was a wonderful experience. They always got back with me with questions that I had. They printed my book so quickly and promptly mailed it to me. The price was very reasonable.

August 24, 2025
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Reply from PrintNinja

Good Afternoon Amy!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We will continue to provide top-tier quality for a competetive price. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Easy, Honest, Fast, Helpful!

I had a small company project to complete for an in-house catalogue - the team at PrintNinja was so helpful in guiding me through the process, and when some images were below-grade they expressed an honest expectation and I am beyond satisfied with the completed project! It's much better than I expected and I am so grateful that they were so honest and helpful. I plan on using their services again very soon thanks to their team, their prices, and their quick turnaround time.

August 30, 2025
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Reply from PrintNinja

Good Afternoon May!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Our prepress team will always lead with transparency and let you know any technical issues. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

I had the pleasure of working with Campbell.

This process could've been super complicated and confusing but thankfully, Campbell's help was thorough the entire way through and always responsive. The quality of the cards is excellent and I couldn't be happier with the end product. Would definitely recommend PrintNinja to anyone looking to take their project into print.

August 25, 2025
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Reply from PrintNinja

Thanks for your feedback, Rob! Campbell is really great, and we're so glad to hear that you had such a positive experience. Thanks for trusting us with your work!

Rated 5 out of 5 stars

Great experience!

Always such a great experience working with PrintNinja! I’ve printed two comics with them and each one has been great, from the quality of the books to the service and help from their team. Will definitely be working with them again in the near future!

August 15, 2025
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Reply from PrintNinja

Good Afternoon Candy!

We are so happy to hear your second time partnering with us Domestically was a success! You can ALWAYS count on us for quick, thorough, and kind communication as well as top-tier quality. Please don't hesitate to reach out to Laura when the time comes for a new project. We look forward to seeing what's next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

So my agent Laura and the pre press Jen…

So my agent Laura and the pre press Jen have now helped us get 7 books printed and all have come looking great. (Thanks Jen for all the comments to get it right!!) I am very impressed how each time its been so smooth, fast email returns, 24 hr proof with comments and in general answering the many questions each book creates. Print Ninja has helped us reach our goals & on time for each book. That is remarkable how consisent it has been. Thank YOU ALL

April 11, 2025
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Reply from PrintNinja

Good Afternoon Josh!

First and foremost...7 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We agree Laura and Jen are incredible at what they do and truly show how much they care with all of their clients. Jen always strives to be as thorough as possible with her proof notes (thank you for calling that out!). You can always count on us for quick response times and an overall smooth process. Consistency is key for the team!

Please don't hesitate to reach out to Laura when the time comes for a new project. We cannot wait to see what's next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

My third run with PrintNinja and they…

My third run with PrintNinja and they never disappoint! Looking forward to my next one!

August 21, 2025
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Reply from PrintNinja

Good Afternoon Jime!

First and foremost…three Domestic orders with us (and three international orders) now. That is fantastic! We thank you so much for your continued trust and partnership. Please don't hesitate to reach out to Maggie when the time comes for a new project. We can't wait to see what you have coming next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Amazing experience

I had an amazing experience from beginning to end! Simon was an amazing help answering all my questions throughout the process. I never waited more than a business day for a response. When I received my order, I loved the way it looked. I look forward to using PrintNinja again for my next print run.

August 21, 2025
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Reply from PrintNinja

Good Afternoon Leah!

We are so thrilled to hear your first time partnering with us Domestically was such a success! We cannot put into words how much your trust and partnership mean to us. We agree Simon is incredible at what he does and truly shows how much he cares with all of his clients. That MAX one-day turnaround time for responses is something you can count on (we strive to respond as quickly as possible!). Please don't hesitate to reach out to Simon when the time comes for a new project. We cannot wait to see what's next!!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great First Book Publishing Experience

PrintNinja was great in guiding me through the book publishing process! Laura K. guided me to a great final product. I especially appreciated their help as this project is somthing I am doing on the side and not my main source of income.

A couple of the books came in damaged but they send an extra 20 books to compensate for any damaged books. I will definitely use them again in the future!

August 10, 2025
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Reply from PrintNinja

Good Afternoon Kamil!

We are so thrilled to hear your first time partnering with us was such a success! We cannot put into words how much your trust and partnership mean to us. We agree Laura is incredible at what she does and truly shows how much she cares with all of her clients. Yep! Shipping damage is the primary reason we always make sure to provide an overrun of copies. Please don't hesitate to reach out to Laura when the time comes for a new project. We cannot wait to see what's next!!

Have a wonderful rest of your day!

Rated 5 out of 5 stars
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Reply from PrintNinja

Good Morning Eli!

We are so happy to hear your third time partnering with us Domestically was such a success! We always strive to make things as transparent and easy-to-navigate as possible. Isn't that quality outstanding?! Please don't hesitate to reach out to Campbell when the time comes for a new project.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Book

This is the second project that printninja has created for me. It has exceeded my expectations! Excellent service from start to finish!

August 11, 2025
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Reply from PrintNinja

Good Morning Michael!

We are so happy to hear your second time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We look forward to seeing what you have coming next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

The experience from start to finish was…

The experience from start to finish was superb!
The timely assistance never left me hanging, and there was no question or concern that was taboo!

The print guide videos online were extremely informative and made designing the book a breeze, having the in hand copies certainly exceeded my expectations & I’m surely returning to print ninja for all of my future book orders

August 15, 2025
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Reply from PrintNinja

Good Afternoon Matthew!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Any and ALL questions are encouraged and welcomed. Thank you for calling out the setup guide videos! The production team worked very hard to ensure visuals were available to our visual learners out there. We are so happy you found us! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Another Amazing Job!

As always, the folks at PrintNinja do a fantastic job. The quality of the printing is so professional and makes my work look so awesome! The people are friendly, knowledgable, responsive, and so helpful. I can't wait for my next project!

August 10, 2025
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Reply from PrintNinja

Good Afternoon Michael!

First and foremost…7 orders with us now. That is fantastic! We thank you so much for your trust and partnership. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We are looking forward to seeing what you have coming next!

Have a great rest of your Monday!

Rated 5 out of 5 stars

Great Printing Job

Another Great Printing Job, Ninjas!
I look forward to working with you again on the next job!

August 15, 2025
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Reply from PrintNinja

Good Morning Paul!

We are happy to hear your reorder was a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Please don't hesitate to reach out to Simon when the time comes for a new project. We are looking forward to seeing what you have coming next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Reliable and Consistent

Reliable and Consistent - that's what I've been telling folks about PrintNinja. I've now printed several different editions of my publications and each time the quality is consistent - and consistently good. I've also been impressed with their customer service (I have ONE rep, which is amazing). I've been searching for other online printers for months and PrintNinja has the pricing, quality, and service I've been looking for.

August 8, 2025
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Reply from PrintNinja

Good Morning Nikki!

First and foremost...19 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We know how important it is to be consistent - both in terms of quality and service - so we are happy to hear we are hitting that mark. Isn't it awesome that you can count on direct communication with one person?! Maggie is incredible at what she does. Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next!!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Beautiful work!

The vibrancy and quality of my book is absolutely beautiful!

August 8, 2025
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Reply from PrintNinja

Good Afternoon Danette!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for that stunning quality. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great final product!

Great final product!
Melvin G. Moose #9 Evolution, turned out terrifically.
Patient explaination of set up for squarebound book printing and timely shipping of finished book allowed me to have them in time for my signing.
My third time with PrintNinja and I have been pleased everytime.

August 8, 2025
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Reply from PrintNinja

Good Morning Jeff!

First and foremost…3 Domestic orders with us now. That is fantastic! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process as well as a dedicated effort to get the project in your hands as quickly as possible. Please don't hesitate to reach out to Laura when the time comes for a new project. We can't wait to see what you have coming next!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

customer service agents were really…

customer service agents were really helpful in liaising with the printing people. They helped me get spot color sorted and the correct color printed. Everything looked great!

August 2, 2025
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Reply from PrintNinja

Good Morning Alexandra!

We are so thrilled to hear your first time partnering with us internationally was such a success. You can always count on your team (Campbell and Jen) to communicate thoroughly and quickly with our vendors to see if we can achieve a desired goal in the project. We agree the project looks STUNNING. Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Easy to work with, customer service is prompt.

Nice print company to work with.

August 4, 2025
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Reply from PrintNinja

Good Morning Monna!

We are so happy to hear your first time partnering with us Domestically was such a success! Enough to bring you back for a second project as well ;-) You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

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