Print Ninja were an absolute positive, friendly and efficient experience for us over here in Australia when we got our plant ID cards processed by them. Margaret and Jen were amazing at what they do g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeff and the entire PrintNinja team were profoundly helpful. I had never made a comic book before. All I had were hand drawn boards. Jeff skillfully and happily guided me through the process from s... See more
Company replied
From quotes, to printing, to delivery, PrintNinja handled our book like absolute pros. Quick responses, realistic timelines, they delivered our books ahead of schedule, and they look great! Printing... See more
Company replied
Loved the final product! We used Print Ninja for our first offset print run of our Body McCannics children's picture book series. PN was fast and professional with all communications. They promptly up... See more
Company replied
Company details
About PrintNinja
Written by the company
Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.
PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.
Here’s how we do it:
Our American Office:We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.
Our Chinese Office:We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.
Our Logistics Experience:We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.
Our Size:This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?
We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.
We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.
Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.
It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.
Why Print With PrintNinja?
Written by the company
Contact info
1560 Sherman Ave Suite 910 , 60201, Evanston, United States
- 877-396-4652
- customerservice@printninja.com
- www.printninja.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5/5 stars
They are incredibly professional and made sure that I was taken care of + helped me when I had way too many questions. Truly a great team and can't wait to use them again
July 7, 2025
Reply from PrintNinja
Good Morning Elijah!
First and foremost...8 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. There is no such thing as too many questions! Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
Reply from PrintNinja
Good Afternoon Sandra!
First and foremost...3 orders with us now. That is so fantastic!! We cannot put into words how much your trust and partnership mean to us. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Please don't hesitate to reach out to Maggie when the time comes for a new project.
Have a wonderful rest of your day!
Professional and helpful
I just received my books this week and they are quality. The whole process was easy due to the help I got from PrintNinja staff. Simon was amazing and he helped me through the process. He always responds promptly whenever I email him.
It was a wonderful experience and I am happy with the books.
July 6, 2025
Reply from PrintNinja
Good Morning Lai!
We are so happy to hear your first time partnering with us was such a success! You can ALWAYS count on us for top-tier quality. We agree Simon is incredible at what he does and truly shows how much he cares with all of his clients. Please don't hesitate to reach out to him when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Reply from PrintNinja
Good Morning Mark!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Simon when the time comes for a new project. We have some great return customer incentives!
Have a wonderful weekend!
Service and product quality were…
Service and product quality were excellent.
I'm looking forward to next phase of our project.
June 26, 2025
Reply from PrintNinja
Good Afternoon Steven!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Print Ninja's #1 Fan
Incredible service, as always! Our rep, Margaret, has been our point of contact for a few years and she always does an incredible job. Her and the team at Print Ninja are second to none!
June 7, 2025
Reply from PrintNinja
Good Morning Nevyn!
First and foremost...3 orders with us now. That is FANTASTIC!! We cannot put into words how much your trust and partnership mean to us. We agree Maggie is incredible at what she does and truly shows how much she cares with all of her clients. Please don't hesitate to reach out to her when the time comes for a new project. We cannot wait to see what's next for you!
Have a wonderful rest of your day!
The software was a little challenging…
The software was a little challenging and I uploaded my files incorrectly. I eventually figured it out but it was frustrating. I wish I had been better informed to use a zip file.
June 21, 2025
Reply from PrintNinja
Good Morning Alison!
First and foremost…3 Domestic orders with us now. That is fantastic! We thank you so much for your trust and partnership. We appreciate you sending along your suggestion for making file uploads a smoother process. The team is going to get together and see how we can make the ZIP file instructions more prevalent on the website and quotes/invoices. Please don't hesitate to reach out to Laura when the time comes for a new project.
Have a wonderful rest of your day!
well deserved flowers
lending printninja my project was the best thing i ever did. they made a 22 year old feel like he was 10 again.
those in the future who are in the mix of where and who you want to entrust your project with i’d definitely recommend printninja.
June 21, 2025
Reply from PrintNinja
Good Afternoon Stephen!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Great quality, good service
I think the quality of the print really exceeded my expectations. PrintNinja was communicative in the draft stage and helped us avoid some errors with margins and necessary blank pages at front and back. Great price and great service. Thanks.
June 12, 2025
Reply from PrintNinja
Good Morning Andrew!
We are so happy to hear your first time partnering with us Domestically exceeded expectations! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Flawless, with great team support!
In all transparency, At the beginning after creating my quote, I did not have the highest hopes, but Laura got in contact with me an explained the quote process and that what I filled out was complete. Did not make a decision until a couple months later, and created a new quote with more accurate options and once again Laura picked up right where we left off, and adjusted my initial quote easily. Payment was smooth and we were off once I uploaded my document (also super easy). Email notifications throughout the whole process. Sam did an excellent job explaining the process and the dimensions of my artwork (came from another company that sent out a downloadble version to everyone, and very few physical copies to competition winners). Sam extended the bleed area and made the process seamless, all of the copies came out exactly how I wanted, and I thank Sam for making the edits and notes he did for my experience to be that much more flawless. I'm not sure if I was meant to receive two extra copies (7 total, ordered 5), but that's even better for the lovely experience I had dealing with multiple team members, and the process being easy and updated throughout every step was amazing! Thank you team, I will definitely return if I need other comic services!
June 12, 2025
Reply from PrintNinja
Good Morning Ryan!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We agree Laura and Sam are incredible at what they do. Yep! Overrun is standard with us to offset any copies with minimal issues. We are so happy you found us. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Print Ninja is the best printing…
Print Ninja is the best printing service in the Chicagoland area!
They go above and beyond with their customer service, their production process, and delivery service. I can't recommend them enough. They also have some pretty cool merch (love the ninja mask which helps me bike in the winter) and the ninja pens are so cool too! Print Ninja is the first company I think of when I meet new artists/writers/community organizations that need fast, reliable, and affordable printing services. I will continue to use them for years.
June 9, 2025
Reply from PrintNinja
Good Morning Alex!
We are so happy to hear you have had nothing but exceptional experiences partnering with us! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that merch sweet?! The pen is a personal favorite of the crew. We cannot thank you enough for spreading the word (and love!) about PrintNinja. Please don't hesitate to reach out to Laura when the time comes for a new project. We can't wait to see what comes next!
Have a wonderful rest of your week!
Love print ninja and they will forever…
Love print ninja and they will forever have my companies business.
June 16, 2025
Reply from PrintNinja
Good Afternoon Michael!
First and foremost...5 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We are so happy you found us. Please don't hesitate to reach out to Laura when the time comes for a new project. We cannot wait to see what's next.
Have a wonderful rest of your day!
Communicative and responsive
Second time printing with PrintNinja - since we had worked with PrintNinja before, Campbell was already familiar with our needs and made working with PN again as straightforward as possible. He was also communicative, responsive, and upfront about feasibility of meeting our timeline. We are thrilled with how it turned out!
June 2, 2025
Reply from PrintNinja
Good Afternoon Alyssa!
We are so happy to hear your second time partnering with us Domestically was such a success. We cannot put into words how much your trust and partnership mean to us. We agree Campbell is incredible at what they do and truly makes all their clients feel heard and comfortable. Please don't hesitate to reach out to Campbell when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
Working with Print Ninja has been easy…
Working with Print Ninja has been easy at every step of the way. I am supremely happy with the quality of the what I had printed and the price is right.
June 9, 2025
Reply from PrintNinja
Good Afternoon Keith!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process as well as top-tier quality. Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Great books!
The staff are very helpful! and patient.
I love the way my books look.
June 10, 2025
Unprompted review
Reply from PrintNinja
Thank you so much for the kind review Lucia! 7 orders with us now is incredible. You can always count on us for kind and patient service as well as stunning quality. Please don't hesitate to reach out to Campbell when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
Third Project In...LOVE This Team!!!
This is my third project with the PrintNinja Team, and I am in awe! This project holds a special place in our hearts and this Team knocked it out of the park! Their ability to execute and bring our ideas to life is stunning. PrintNinja Team - we've got a lot more work to do together. Thank you for your expertise, guidance, and the high caliber of work you do. Much love from The Endulous LLC!
June 10, 2025
Reply from PrintNinja
Good Afternoon Joseph!
First and foremost...3 orders with us now. That is amazing!! We cannot put into words how much your trust and partnership mean to us. You can always count on us for an exceptional experience and stunning quality. Please don't hesitate to reach out to Simon when the time comes for a new project. We cannot wait to see what's next from The Endulous LLC!
Have a wonderful rest of your day!
The staff is polite and patient until…
The staff is polite and patient until we got the design the way I wanted it.
The problem I have is that things take a long time
June 9, 2025
Reply from PrintNinja
Good Morning Lucia!
First and foremost...7 orders with us now. That is incredible!! We cannot put into words how much your trust and partnership mean to us. We are happy to hear that Sam and Jen in Prepress are patient and thorough in their communication. Campbell will be reaching out ASAP to discuss this project's turnaround time.
Have a wonderful rest of your day!
Excellent all around
Excellent communication, extremely high quality product. Would 100% use again and highly recommend.
June 7, 2025
Reply from PrintNinja
Good Afternoon Ted!
We are so happy to hear your first time partnering with us was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that offset quality outstanding!? Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
The process went wonderfully
The process went wonderfully! Everyone was so helpful from getting me information to setting up my files correctly. The books turned out exactly how I imagined!
May 23, 2025
Reply from PrintNinja
Good Afternoon Danica!
First and foremost...5 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that Domestic quality stunning?! Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
Print Ninja has been awesome to work…
Print Ninja has been awesome to work with. As a self-publisher, there was a learning curve for me to optimize my files for printing. Print Ninja’s team was patient and informative, ultimately helping me create beautifully printed materials.
May 22, 2025
Reply from PrintNinja
Good Afternoon Ashley!
First and foremost...5 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for a new project. We look forward to working with you again!
Have a great weekend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.