Staff were very friendly and helpful, offering to place some of the items I was going to purchase at the counter while I browsed other items. I am happy with the quality of the products I purchased.... See more
Location
Switch location4-5 Quiet Street, BA1 2JS BATH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Large choice of products in wide range of prices. I found the lady that served us very knowledgeable about the qualities of the knives. Your shop in Bath has a welcoming atmosphere and we found it eas... See more
High quality corkscrews purchased - sturdy and good looking. The staff in this shop are wonderful - the assistant told me where they were and he also remembered what I bought last time I was there ab... See more
Company replied
Exceptionally knowledgeable and helpful staff. I needed advice on knife sets, and I could not have asked for better. Very pleased.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
4-5 Quiet Street, BA1 2JS, BATH, United Kingdom
4.9
Excellent
956 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Bath
We appreciate your positive feedback on our good service and products; we value your business and are so happy!
Good shop
Visited shop recently and impressed with range of quality products, which are good value for money.
Staff were helpful and knowledgeable.
Will visit again.
February 20, 2026
Reply from ProCook - Bath
We're delighted you were impressed with our quality products and their value. It's great to hear that our staff were helpful and knowledgeable. We look forward to your next visit!
Wonderful informative staff
February 18, 2026
Reply from ProCook - Bath
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bath
We appreciate your positive feedback on our friendly service and product range; we are so happy you are pleased!
Great customer service and so helpful…
Great customer service and so helpful wonderful experience
February 13, 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you had a wonderful and helpful experience.
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our service and products.
Sadly disappointing
Good point:
The kettle looks stylish
Bad points:
The water level window only appears on one side so if you hold the kettle in your left hand, you have no idea of how much water you’ve put in
The kettle feels unbalanced, maybe due to low positioning of lid opening button on handle
The kettle can sometimes splash when pouring as the spout is quite wide (compared to old Russell Hobbs)
February 5, 2026
Reply from ProCook - Bath
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Personal service
Rang early on a Sunday and kindly the lady pit the kettle I wanted aside having checked the stock so my father could collect at the store that day and bring to me in London. All went smoothly. Thank you.
February 8, 2026
Reply from ProCook - Bath
We're happy to hear that the team could assist in getting the kettle set aside for your father to collect. Thank you for your positive feedback!
Young lady serving us was very helpful…
Young lady serving us was very helpful and very informative
February 10, 2026
Nice products
February 9, 2026
Informative and very accommodating…
Informative and very accommodating staff member in Bath
February 8, 2026
Just the politness and knowledge the…
Just the politness and knowledge the staff had
February 1, 2026
Very helpful and patient staff
Very helpful and patient staff. Good choice of products
February 5, 2026
and knowledgeable pro cook
Staff friendly and knowledgeable ,good quality equipment,
February 1, 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff and equipment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.