High quality corkscrews purchased - sturdy and good looking. The staff in this shop are wonderful - the assistant told me where they were and he also remembered what I bought last time I was there ab... See more
Company replied
Location
Switch location4-5 Quiet Street, BA1 2JS BATH, GB
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See what reviewers are saying
I wanted a shallow casserole dish that you could use on an induction hob and in the oven. I was shown several options at different price points and the member of staff who helped me was professional... See more
I returned a faulty roasting dish as it had started to chip after only using it twice. I was able to exchange it with a more solid roasting dish at no extra charge. I found the assistant very pleasa... See more
We went to buy new kitchen knives. The service was outstanding. Luna had excellent product knowledge and talked us through all options and costings. We received clear after care instructions and an op... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
4-5 Quiet Street, BA1 2JS, BATH, United Kingdom
4.9
Excellent
951 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The goods and very helpful staff
March 24, 2026
very helpful staff
March 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady who served me was very helpful…
The lady who served me was very helpful & extremely pleasant. Well done.
March 22, 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff pleasant and helpful.
The sales assistant helped me find the…
The sales assistant helped me find the right product which was exactly what j was looking for. It was not an item I had expected to find so easily so I was very pleased.
March 22, 2026
Reply from ProCook - Bath
We're happy to hear that our sales assistant helped you find exactly what you were looking for so easily. We appreciate you taking the time to leave us this great review!
Excellent service from the member of…
Excellent service from the member of staff who explained the range of coffee grinders
March 21, 2026
Reply from ProCook - Bath
We're happy to hear that you received excellent service and that our staff explained the coffee grinders well. We appreciate your positive feedback!
Good friendly service
Good friendly service most helpful and gave good advice I would recommend the shop
March 19, 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service friendly and helpful.
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you were pleased with our salesperson and pan set.
Fauly product, emails ignored.
I visited the Bath store on 27th of February and purchased a coffee bean grinder. I went to use it on the 3rd of March and noticed a part was missing, making the grinder useless. I emailed ProCook with details of my purchase and a picture of the faulty grinder. No response.
I emailed again on the 13th of March, copying my original email and transaction details and asking 'Why have you ignored my email' No response.
So they have my money and I have a useless coffee grinder. Amazon for me from now on.
February 27, 2026
Unprompted review
Reply from ProCook - Bath
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Really helpful guidance given.
Really helpful guidance on best use of product.
He took his time and explained fully how to properly use the whetstone to sharpen my blunt knives.
Bought the product, followed advice at home, and it worked!😃
March 9, 2026
The friendly shop assistant directed me…
The friendly shop assistant directed me to where the teapots were situated in the store. I found just the one I wanted at a reasonable price.
March 8, 2026
Our visit was fine shop was busy…
Our visit was fine shop was busy service good as usual
March 9, 2026
Reply from ProCook - Bath
We're happy you found what you wanted at a reasonable price! We appreciate your positive feedback and are grateful for your time.
Nigel who served us gave relevant…
Nigel who served us gave relevant personal experiences of the machine, made us feel at ease and created the environment for us to want to buy from procook Bath.
March 4, 2026
Reply from ProCook - Bath
We're glad you felt at ease and valued the personal experience shared during your visit. Thank you for choosing us; we appreciate your positive feedback.
Knowledgeable and great selection
Knowledgeable and great selection. Most helpful and friendly
March 9, 2026
Reply from ProCook - Bath
We appreciate you noting our great prices and products; we are so happy you are pleased!
Reply from ProCook - Bath
We appreciate your positive feedback regarding our friendly and helpful staff; we are so happy you enjoyed our nice shop!
Excellent advice …
Excellent advice but no pressure on first visit to shop. Very knowledgeable assistant, gave lots of information - factual and experience based - to help me make a decision. Subsequent visit and purchase equally positive with friendly staff and good service.
March 6, 2026
Reply from ProCook - Bath
We're happy to hear you received excellent advice without pressure during your first visit. It's great to know the assistant's knowledge and the friendly staff helped you make a decision. We appreciate your positive feedback.
Helpful assistant
We had a very knowledgeably assistant who helped us make our choice about which saucepans to buy.
March 2, 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We are so happy to hear that our assistant was knowledgeable and helped with your choice.
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