The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... See more
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I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... See more
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... See more
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
746 reviews
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Great product
Great product. The staff member was very knowledgeable and extremely helpful.She was a credit to the company.
September 25, 2026
Good
I was very happy with the new equipment that in bought to day It was something that I looked at the last time I was in but I didn't have enough money to get it
September 24, 2026
Sales person very helpful- only caveat…
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Different generation. I am 73, I want it for purees or soups. Still, he recovered well and I am still considering this purchase.
September 23, 2026
Lovely assortment
Lovely assortment, friendly helpful staff who go the second mile. Good prices and a year guarantee on bowls, which I’ve never seen anywhere else before.
September 17, 2026
Store beautifully laid out
Store beautifully laid out , products easy to look at.
Staff really friendly and helpful!
September 20, 2026
Staff very helpful and professional
Staff very helpful and professional. Lovely laid out store. Prices good,discounts useful.
September 16, 2026
Excellent customer service
September 20, 2026
Pleasant no pressure shopping. y polite and…
The sales assistant was very polite and greeted us on the way into the store. Then helped us on our purchase and made our shopping very simple and easy. Impressed.
September 15, 2026
Really helpful staff
Really helpful staff
And the displays enticed me into shop they looked great
September 13, 2026
The service was brilliant and the store…
The service was brilliant and the store was superb and will definitely be visiting again
September 12, 2026
Brilliant member of staff in a busy…
Brilliant member of staff in a busy shop knew exactly where the knife sharpeners were, its the sensible choice right now. Would love to invest in a new knife but indpendant research needed 1st
Staff always enthusiastic and knowledgeable about products. Great shop.
August 31, 2026
Staff advice was much appreciated
Staff advice was much appreciated. Easy free parking. Great choice of products. Good service overall
August 30, 2026
Nice clean well laid out shop
August 26, 2026
The lady that served me was so polite…
The lady that served me was so polite and welcoming, will be back 👍
August 31, 2026
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