The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... See more
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I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... See more
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... See more
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
747 reviews
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Always so helpful
Always so helpful! They offered me to put things behind the till so i could shop more easily. Had my knife ready for when i checked out. Explained the warrantee. Happy, pleasant. Always the same at the castle point store.
August 30, 2026
Very friendly and helpful staff at the…
Very friendly and helpful staff at the Castlepoint. Gave lots of advice and was given time to consider. Can highly recommend. An absolute pleasure
August 12, 2026
Being greated with a smile and then…
Being greated with a smile and then invited to ask for help and hearing experience of using the item I was considering.
I felt like I was watching the cooking happen in front of me the description of the use of the saute pan was brilliant. I got caught up in the love of cooking.
I was not supposed to use it till my birthday but figured birthday eve should exist...especially after the positive interactions in the Bournemouth Castlepoint store. Thank you so much ❤️
August 27, 2026
Great products at a reasonable price
I have been satisfied with all the products that I have bought from this company. Staff are friendly and very helpful.
August 27, 2026
It was our first visit to the Store at Castlepoint, Bournemouth
It was our first visit to the Store at Castlepoint Bournemouth. We were very impressed with the range of products in there and how friendly the Staff were, particularly the lady who served us, explaining how to look after the item we bought.
August 22, 2026
Great show room
Great show room, very helpful and knowledgeable staff and competitive prices.
August 26, 2026
Quality products,…
Quality products,helpful staff and lovely store to browse,lots of things you didnt know existed to make baking,preparing and cooking so much easier.
August 21, 2026
Easy to navigate website and easy to…
Easy to navigate website and easy to browse and order from.
August 20, 2026
Pleasant and helpful staff and an…
Pleasant and helpful staff and an eyewatering range of stock . Went in for one item ( avocado slicer ) and came out with 6 items . Money well spent and will visit next time I am at Castlepoint .
August 24, 2026
Excellent selection of kitchen items
Excellent selection of kitchen items. Great quality and good price. Very friendly helpful staff
August 22, 2026
Helpful and knowledgeable
The assistant in the store was very knowledgeable and helpful
August 21, 2026
Lovely shop at Castle point…
Lovely shop at Castle point Bournemouth. The member of staff was very knowledgeable and helpful with my product choice.
August 21, 2026
Staff very helpful and cheerful,and…
Staff very helpful and cheerful,and asked if we needed help with anything.
August 21, 2026
Lady was very helpful and knowledgable…
Lady was very helpful and knowledgable regarding knives
August 16, 2026
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