First time to purchase items here. The staff were extremely helpful and friendly, even managed to reserve an item that they didn’t have in stock for us to collect in Maidstone branch. Very good custom... See more
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
428 reviews
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Reply from ProCook - Chatham
Thank you for your positive feedback! We're glad to hear that you found our products to be of good quality at a reasonable price. Your kind words are appreciated.
Great Sales Assistant
Having missed the multi buy offer the Sales Assistant was quick to point it out and gave excellent advice on what to purchase at the bargain price!
April 23, 2025
Reply from ProCook - Chatham
We're so glad to hear you had a positive experience! It's wonderful to know our team is so helpful and knowledgeable. We strive to provide excellent customer service and we're delighted that we could help you find what you needed. We appreciate you taking the time to share your feedback.
Great customer service
Great customer service, friendly staff. Good products at reasonable prices.
April 23, 2025
Reply from ProCook - Chatham
Thank you for your kind review! We are delighted to hear that you enjoyed our customer service, friendly staff, and good products at reasonable prices. We strive to provide a positive experience for all our customers and appreciate you taking the time to share your feedback.
Very helpful staff and knowledgeable…
Very helpful staff and knowledgeable too advising on a selection of products without being prejudice or pushy
April 7, 2025
Reply from ProCook - Chatham
Thank you for your positive review! We're glad to hear that you found our staff helpful and knowledgeable. We strive to provide our customers with informative and unbiased advice, and we appreciate you recognizing this in your experience. We value your feedback and will continue to offer a positive shopping experience.
The shop assistant was helpful and…
The shop assistant was helpful and talked us through the products we were buying.
She was knowledgeable and very personable.
I didn't get her name, but she was a shorter lady, with dark hair tied back and very helpful.
Great experience.
April 5, 2025
Reply from ProCook - Chatham
We're delighted to hear you had a great experience! It's wonderful to know our team member was able to provide you with helpful information and a personable experience. We appreciate you taking the time to share your feedback. We strive to ensure our customers receive knowledgeable and friendly service, and we're glad you found it here.
Reply from ProCook - Chatham
Thank you for your feedback! We're glad to hear that you found our staff helpful. We strive to provide excellent customer service and appreciate your positive review.
Reply from ProCook - Chatham
Thank you for your kind words! We are so happy to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and appreciate your positive feedback.
Polite, helpful service
Staff very helpful. I have two fractured wrists and she unpacked the whisk I wanted to buy so that I could check I could operate it. I could, and the whisk is great.
March 27, 2025
Reply from ProCook - Chatham
We're so glad to hear about your positive experience! It's wonderful that our staff was able to go above and beyond to help you find the perfect whisk. We strive to provide excellent customer service and it's heartwarming to know we were able to make a difference for you.
Reply from ProCook - Chatham
Thank you for your kind words! We are so glad to hear that you found our service friendly, helpful, and efficient. Your positive feedback means a lot to us.
Reply from ProCook - Chatham
Thank you for your kind words! We're so happy to hear that you were pleased with your purchase and our customer service. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Reply from ProCook - Chatham
Thank you for your kind words! We're delighted to hear that you found our staff member helpful, polite, and that you received great service. We strive to provide excellent customer service and appreciate your feedback.
The staff were super helpful as always…
The staff were super helpful as always and very friendly. Good to be served by cheerful people .
March 21, 2025
Reply from ProCook - Chatham
Thank you for your kind review! We're delighted to hear that you found our staff helpful and friendly. We strive to create a positive and welcoming environment for all our customers, and we're glad you enjoyed your experience. We appreciate you taking the time to share your feedback.
Reply from ProCook - Chatham
Thank you for your kind review! We appreciate your feedback and are delighted to hear you consistently receive helpful service in our store.
Customer service was great the…
Customer service was great the saleswoman was very helpful but not pushy
March 9, 2025
Reply from ProCook - Chatham
Thank you for your kind review! We're pleased to hear you had a positive experience with our customer service. We strive to provide a welcoming and helpful atmosphere for all our customers, and we appreciate your feedback. We're glad you found our sales team helpful and not pushy.
Reply from ProCook - Chatham
We appreciate you taking the time to leave a review. We hope the recipient enjoys the gift.
Stainless Steel R Us
We love this make of stainless steel pans. Service was quick and polite.
March 1, 2025
Reply from ProCook - Chatham
Thank you for your kind review! We're happy to hear you love our stainless steel pans and appreciate your feedback on the service. We strive to provide our customers with a positive shopping experience.
Reply from ProCook - Chatham
Thank you for your kind review! We're thrilled to hear that you enjoyed your experience and found our staff friendly and helpful. We strive to provide excellent customer service and a welcoming atmosphere for our customers. We appreciate your feedback.
I've never been in a pro cook shop and…
I've never been in a pro cook shop and I can honestly say I am impressed. They had exactly what I needed, the staff were very friendly and knowledgeable and helped me select my purchases without any pressure. It was a pleasure to shop there and I will definitely go back.
February 23, 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're so happy to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and appreciate your positive feedback.
Crockery for best
Very helpful staff, great value, had a 15% off voucher so no complaints there, good quality merchandise good overall experience!
February 17, 2025
Reply from ProCook - Chatham
We appreciate your kind words! We're thrilled to hear you had a positive experience with our staff, merchandise, and value. We strive to provide excellent customer service and high-quality products, so we're glad you found our team helpful and our goods to your liking.
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