First time to purchase items here. The staff were extremely helpful and friendly, even managed to reserve an item that they didn’t have in stock for us to collect in Maidstone branch. Very good custom... See more
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visit ProCook for all your Cooking and Baking needs.Baking
We are currently having a new kitchen fitted with a large induction hob, as a result we need new saucepans as well as hob to oven pans. We called into Pro Cook and were pleasantly surprised by how knowledgeable and helpful the staff were. We intend to call back into Pro Cook this weekend and speak to the staff before making our final purchase. We'd thoroughly recommend visiting the store, as well as the knowledgeable staff, the store has a huge array of cooking and baking accessories at very competitive prices.
June 30, 2025
Reply from ProCook - Chatham
We're so pleased to hear that our staff were helpful and knowledgeable during your visit as you plan your new kitchen. We appreciate your recommendation and hope to assist you further this weekend with your purchase.
Excellent service and very helpful staff
June 21, 2025
Reply from ProCook - Chatham
We appreciate you sharing that our staff was helpful and gave excellent service! We're so glad to hear it.
The staff were very helpful and…
The staff were very helpful and explained the difference in quality and pricing which is what we wanted.
June 14, 2025
Reply from ProCook - Chatham
We're delighted to hear that our staff was very helpful in explaining the differences in quality and pricing. Thank you for sharing your positive experience with us!
Staff were affecant.
June 12, 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Chatham
We appreciate your feedback! We're so happy to hear our staff was very helpful and friendly to you.
What a selection 👌
Popped in to Procook in Chatham Dockside to look at their saucepans. What a selection! A really nice sales lady politely asked if I needed any help and guided me in deciding what I needed. I'm over the moon with them all. They even had matching utensils!!!
Thank you Procook
June 2, 2025
Reply from ProCook - Chatham
We're happy to hear that you enjoyed the saucepan selection and found our sales lady helpful. We're glad we could assist you in finding exactly what you needed, including matching utensils. Thank you for your positive feedback.
Brilliant customer service
Brilliant customer service , the lady I dealt with was fantastic and really helpful
June 1, 2025
Reply from ProCook - Chatham
We appreciate your kind words! We're delighted to hear you received brilliant customer service and found our staff helpful. Your feedback is valuable to us.
Fantastic service as always nothing to…
Fantastic service as always nothing to much trouble brilliant staff
May 29, 2025
Reply from ProCook - Chatham
We appreciate your feedback! We're glad to know our brilliant staff provided fantastic service and were helpful.
Great service.
May 29, 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The cook shop to go to
Knowledgeable staff who professionally showed us the selection of the items which we eventually purchased and informed my wife and I of the guarantee details etc. also of other items that that may be of interest to us. Having shopped at this store a few times in the past we knew we were getting quality products as well as pleasant staff serving us. I have no hesitation recommending this store and have done so to others.
Am well pleased with my purchase,
May 25, 2025
Reply from ProCook - Chatham
We appreciate you sharing your positive experience. We're happy to hear that our knowledgeable staff professionally guided you through our selection, provided detailed guarantee information, and suggested other interesting items. We're glad you've consistently found quality products and pleasant service at our store. We value your recommendation.
Reply from ProCook - Chatham
We appreciate your kind words! We're glad you enjoyed our service.
Shopping at ProCook …For the second time in a week
For the second time in a week, I was so impressed with the helpful service at ProCook. Firstly at Bluewater and then at Chatham’s Dockside. Unhurried and non-pressured - it was a pleasant experience.
May 24, 2025
Reply from ProCook - Chatham
We're happy to hear that you enjoyed the helpful service at our Bluewater and Chatham Dockside stores. It's great to know you had a pleasant, unhurried experience. Thank you for your positive feedback.
Good price and quality product
Great quality products at good prices. Good customer service.
May 17, 2025
Reply from ProCook - Chatham
We appreciate your positive feedback! We're happy to hear you enjoyed the quality and prices of our products and our customer service.
Really helpful and kind
Really helpful and kind. Went above and beyond what was expected - super friendly nature.
May 11, 2025
Reply from ProCook - Chatham
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team helpful and kind!
Reply from ProCook - Chatham
Thank you for your positive review! We're happy to hear you found our staff helpful and appreciate the quality and prices of our products. We strive to provide excellent customer service and value for our customers.
Reply from ProCook - Chatham
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Chatham
We appreciate your feedback and are glad you enjoyed the item. We understand your concern about the signage and will look into this to ensure it's clear and accurate.
Reply from ProCook - Chatham
Thank you for your kind words! We are so happy to hear that you found our staff pleasant and helpful. We strive to provide excellent customer service and appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.