In many of the superstores/other retailers it’s just there, you either buy it or you don’t, and the staff have no interest or knowledge of the product. ProCook was different, the two staff took time... See more
Company replied
Location
Switch locationUNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH SHEFFIELD, SOUTH YORKSHIRE, GB
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See what reviewers are saying
I’ve ordered on line and bought from the store and the service from the staff in the Meadowhall branch and quality of items is great. Love that each piece of the dinner service is individual. The... See more
I gave Procook 4 rather than five because I had to buy a full 4 piece dinner service to replace one broken cereal bowl. They are good but the inability to buy a replacement bowl lets customers down.
Company replied
This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH, SHEFFIELD, SOUTH YORKSHIRE, United Kingdom
- 0114550 0341
4.9
Excellent
213 reviews
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Very helpful and knowledgeable staff
August 29, 2026
Lovely shop and friendly staff
Lovely shop and friendly staff. I bought some sale items which I was very happy with.
August 25, 2026
The sales assistant was very good at…
The sales assistant was very good at explaining products
August 25, 2026
Great quality and affordable!
August 21, 2026
Friendly and professional staff
Friendly and professional staff with helpful advice and able to ask as many questions about products. Calm environment.
August 21, 2026
5⭐️ customer service
A very good shopping experience, even though the item I wanted wasn't available. The store was easy to navigate, with loads of lovely 'stuff' to look at. Most importantly the assistant who served me was an absolute delight. 5⭐️ customer service!
August 22, 2026
Go to store
Love Pro Cook the store has so much choice and such lovely friends staff o e of my go to places when looking for dining cooking and kitchen things
August 19, 2026
Great demonstration of the product and…
Great demonstration of the product and service was fantastic
August 16, 2026
Friendly, helpful staff.
Friendly, helpful staff, am returning to get more of the gorgeous mugs to complete the set.
Well priced, stylish merchandised and a vast quantity of kitchen equipment.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff are always helpful
Staff are always helpful, friendly, and will always work to get you the best deal when buying multiple products.
August 17, 2026
Reply from ProCook - Meadowhall
We're so happy to hear that our staff are always helpful and friendly! It's wonderful that they work to get you the best deal when buying multiple products.
Reply from ProCook - Meadowhall
We're so pleased to hear that you found exactly what you were looking for at a great price! Thank you for your positive feedback.
Reply from ProCook - Meadowhall
We're so pleased to hear that you enjoyed our selection of cookware and received great service! Thank you for your wonderful feedback.
Very friendly and helpful staff.
August 15, 2026
Reply from ProCook - Meadowhall
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful.
Reply from ProCook - Meadowhall
We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciate the excellent quality of our products! Thank you for your wonderful feedback.
Reply from ProCook - Meadowhall
We're so happy to hear you found the product to be good! We truly appreciate your positive feedback and kind words.
Helpful staff and found what we needed
August 2, 2026
Reply from ProCook - Meadowhall
We're so glad to hear that our staff was helpful and that you found what you needed during your visit. We truly appreciate your kind words!
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