In many of the superstores/other retailers it’s just there, you either buy it or you don’t, and the staff have no interest or knowledge of the product. ProCook was different, the two staff took time... See more
Company replied
Location
Switch locationUNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH SHEFFIELD, SOUTH YORKSHIRE, GB
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I’ve ordered on line and bought from the store and the service from the staff in the Meadowhall branch and quality of items is great. Love that each piece of the dinner service is individual. The... See more
I gave Procook 4 rather than five because I had to buy a full 4 piece dinner service to replace one broken cereal bowl. They are good but the inability to buy a replacement bowl lets customers down.
Company replied
This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH, SHEFFIELD, SOUTH YORKSHIRE, United Kingdom
- 0114550 0341
4.9
Excellent
213 reviews
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Great service
Great service, really good quality products, reasonably priced. Recommend.
July 31, 2026
Reply from ProCook - Meadowhall
We're so glad you enjoyed our great service, good quality products, and reasonable prices! Thank you for your recommendation.
Very helpful and frendly
July 30, 2026
Reply from ProCook - Meadowhall
We are so happy to hear that our team was very helpful and friendly. We truly appreciate your kind feedback.
Its great and fantastic
July 30, 2026
The girl that served us was excellent…
The girl that served us was excellent she knew everything there was to know to advise us, she was polite and not pushy definitely buy from pro cook again
August 2, 2026
Both the young assistants were very…
Both the young assistants were very pleasant, and helpful, makes shopping so much more enjoyable when people respond in the manner they did .
July 31, 2026
Shop assistant was excellent in finding…
Shop assistant was excellent in finding us what we needed
July 24, 2026
Friendly and helpful customer service
July 24, 2026
We spent a lot of time just browsing (…
We spent a lot of time just browsing ( my Grandson and I ) as he is really getting into cooking .
We were never made to feel we were taking too long and when we asked a question, we got an informed answer, no pressure.
An enjoyable experience for us both 😊
July 23, 2026
Great range of well-priced products
Great range of well-priced products. Really friendly and helpful staff member. Will definitely return to buy more products.
July 22, 2026
Happy helpful staff
This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness and lovely happy attitude.
I purchased a new frying pan which is great quality, and the variety of beautiful products in the shop is amazing.
Altogether a quality shop with the most helpful staff.
Thank you 😊
July 21, 2026
Replaced items that I have had a long…
Replaced items that I have had a long time . Staff very help full and knowledgeable and friendly a joy to shop with . Had products that I wanted to replace but ended up buying more .
July 21, 2026
Fantastic Quality
Everything we buy is fantastic quality, from the pans to knives to the pair of kitchen scissors.
The staff are welcoming and happy to provide good advice.
We highly recommend the whole range of products.
July 11, 2026
Great shop
The young lady who helped us make our purchase was very patient and didn't leave us until we were completely satisfied ,well done to her
July 13, 2026
Staff were very friendly and helpful
Staff were very friendly and helpful. The shop is set out well and is clean and pleasant. The service was professional and excellent products
July 4, 2026
Reply from ProCook - Meadowhall
We're so pleased to hear that our staff were friendly and helpful, and that you found our shop clean and well-presented. We appreciate your kind words about our professional service and excellent products!
The staff were friendly and very…
The staff were friendly and very welcoming. They were willing to help.
The apron I bought was nice and fits nicely.
July 6, 2026
Reply from ProCook - Meadowhall
We're so glad to hear that our assistant was very helpful. We truly appreciate your kind words and feedback!
The sales person was great
The sales person was great - really helpful, knowledgeable and friendly. We got more than we planned because they were so helpful and helped us find what we were looking for. So impressed
July 3, 2026
Reply from ProCook - Meadowhall
We're so pleased to hear our salesperson was helpful, knowledgeable, and friendly, assisting you in finding exactly what you needed and more. Thank you for your wonderful feedback!
Good experience.
Really helpful staff and replacement of faulty pans without question, a very satisfied customer. Would certainly recommend ProCook to my friends.
June 24, 2026
Reply from ProCook - Meadowhall
We're so pleased to hear our staff were helpful and that we could replace your pans without issue! We truly appreciate your recommendation.
Well laid out shop
Well laid out shop, not large but has many items stocked
Assistants very helpful and pleasant
June 29, 2026
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