Not my first visit or purchase. Again customer attention and advice was first class. We were given time and space to look around before being approached and then all our queries were answered with exp... See more
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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See what reviewers are saying
I went into pro cook to purchase my first ever kitchen appliances (pots, pans, knives etc). I had a great time in the store and the staff was very helpful, they showed me the knife sets and let me hol... See more
The customer service and knowledge of the staff member was second to none! We had a great shopping experience at this store primarily down to the superb service and knowledge displayed by the person t... See more
Company replied
The staff member was so friendly and knowledgeable, actually seemed to enjoy her job which was refreshing . She had the product herself and also the manager and said how good they were, no pressure to... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
949 reviews
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First kitchen appliance purchase at pro cook
I went into pro cook to purchase my first ever kitchen appliances (pots, pans, knives etc). I had a great time in the store and the staff was very helpful, they showed me the knife sets and let me hold the chefs knife to see how I liked the feel of the knife. Overall it’s a great store with plenty to look at and purchase
October 19, 2026
Not my first visit or purchase
Not my first visit or purchase. Again customer attention and advice was first class. We were given time and space to look around before being approached and then all our queries were answered with expertise. We were left alone to make our selection
October 19, 2026
Excellent customer service
Excellent customer service, polite staff, well stocked and some great bargains!
October 11, 2026
Fantastic service
Fantastic service, a no nonsense response to my query which was dealt with very quickly.
Replaced my item with no problem.
Staff very helpful.
October 10, 2026
Lovely friendly helpful staff
October 13, 2026
Went into the shop to see if they had a…
Went into the shop to see if they had a n oil drizzler and found a chefs knife on sale. Great knife great value. The staff were excellent, very friendly and knowledgeable.
October 14, 2026
Helpful staff
Helpful staff, found a stainless steel frying pan at half price which was perfect for me. All good!
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The ladies were very helpful.
October 8, 2026
Reply from ProCook - Spalding
We are so pleased to hear that our team was so supportive. We truly appreciate your kind feedback about our staff.
Reply from ProCook - Spalding
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be so friendly and helpful during your visit.
Customer care
October 4, 2026
Reply from ProCook - Spalding
We truly appreciate you taking the time to share your kind feedback about our staff.
The customer service and knowledge of…
The customer service and knowledge of the staff member was second to none! We had a great shopping experience at this store primarily down to the superb service and knowledge displayed by the person that served us. The persons advice was greatly appreciated as myself and my son had little knowledge about the products we came in to buy. So I would like to say a BIG! thank you for the persons expertise and time they took to give us the much needed advice.
October 10, 2026
Reply from ProCook - Spalding
We are so thrilled to hear that you and your son had such a wonderful shopping experience! It is fantastic that our team member provided the patience, time, and expert advice needed to help you choose the perfect items. Thank you so much for taking the time to share your kind feedback with us.
Reply from ProCook - Spalding
Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that our team provided you with great assistance during your visit.
Reply from ProCook - Spalding
We are so glad to hear that our team was attentive, courteous, and ready to assist during your visit. We truly appreciate your kind feedback!
Very friendly,efficient staff
October 10, 2026
Reply from ProCook - Spalding
We truly appreciate your kind feedback about our team. It is wonderful to hear that you found our staff to be so welcoming and prompt during your experience.
Love this shop the staff are very…
Love this shop the staff are very helpful and happy to answer any questions
October 10, 2026
Reply from ProCook - Spalding
We're so glad you love our shop and that our team was ready to assist with all of your questions! Thank you for sharing such kind words with us.
Great service and staff
Great service and staff are always so helpful and friendly. What more do you need. Always quality products at a sensible price
October 10, 2026
Reply from ProCook - Spalding
We're so glad to hear that you consistently enjoy our service and find our team helpful and welcoming. It's wonderful to know that you appreciate the great quality and fair pricing of our items. Thank you for taking the time to share your lovely feedback!
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