Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids. Similar quality to much m... See more
Company replied
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replac... See more
Company replied
Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.
Company replied
We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great aervice great stuff
July 17, 2026
Love the layout of the shop
Love the layout of the shop. Staff were very friendly and helpful and I am very pleased with the knives I purchased. Thankyou.
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Trafford
We are so pleased to hear that our staff was helpful during your visit. We truly appreciate your kind words and feedback.
Helpful and friendly assistant
July 13, 2026
Great servis and products
July 13, 2026
There was a problem with my original…
There was a problem with my original purchase. After a call to the Trafford Centre store this was quickly addressed by Dean who arranged for a replacement to be sent to my home address. This arrived from the warehouse within 3 days!! Excellent service.
July 8, 2026
Excellent products.
July 11, 2026
Very helpful staff
Very helpful staff, courteous and patient
Very easy exchange
Will go again
July 7, 2026
Reply from ProCook - Trafford
We're so glad you found our staff helpful, courteous, and patient, and that your exchange was easy! We look forward to seeing you again.
fantastic customer service and…
fantastic customer service and fantastic products and fantastic prices
July 11, 2026
Reply from ProCook - Trafford
We're so pleased to hear that you enjoyed our fantastic products, prices, and customer service! Thank you for your kind words.
We poped in for a couple of item's …
We poped in for a couple of item's having ha a good look i was unable to locate them when we asked for assistance the staff are right on Q. Showing me several options. Very good service.
July 10, 2026
Not expensive and excellent staff
July 2, 2026
Love this shop.
Love this shop.
Staff are friendly
And everything you buy are just top notch.
Brilliant..
July 9, 2026
Reply from ProCook - Trafford
We appreciate you highlighting both our product quality and customer service. Your feedback is valuable to us.
In store experience
Visited the store especially for a product I’ve had my eye on for a while, store was nice and clean and I was able to find what I wanted pretty quickly. The store member even gave me some good advice on the best way of using the product, going above and beyond. Great service!
July 4, 2026
Reply from ProCook - Trafford
We're so pleased you had a great experience in our store and found the product you were looking for quickly! It's wonderful to hear our team member provided excellent service and helpful advice.
Staff were very helpful and polite
July 2, 2026
Reply from ProCook - Trafford
We are so pleased to hear that our team provided you with such a positive experience. Your kind words are greatly appreciated!
Pro Cook Trafford Centre Excellent…
We went to the Pro Cook in the Trafford Centre and needed help with purchasing kitchen knives. Richard, who served us, was excellent and we made several purchases. Delighted with the service.
June 23, 2026
Reply from ProCook - Trafford
We're delighted you received excellent assistance at our Trafford Centre store and were pleased with your purchases. Thank you for your kind feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.