visunext Reviews 

352
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased a projector and screen from this company. Everything couldn't be better, emails confirming tracking info, items arrived in a few days and at a great price. Screen had been damaged in tra... See more

Rated 5 out of 5 stars

Wow....what a great experience of buying a projector and projector bag. Website great, delivery excellent, and staff very helpful. "I think a lot of companies could take a leaf out of your book".... See more

Rated 5 out of 5 stars

Great service - phone answered promptly, spoke to a friendly, intelligent guy who advised me against what I was looking at in favour of something more suiting my needs. Gave me a good price. Product a... See more

Rated 5 out of 5 stars

I work abroad and had been searching for advice on 3D projectors for a while and struggling when it suddenly occurred to me to google suppliers in the UK. I got in touch with Ed and Shane from Proj... See more

Company details

  1. Electronics Store

Written by the company

visunext is one of the key suppliers for home cinema and AV products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(352)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

£49 HIDDEN IMPORT TAX FROM UK EHHHHH

Ordered a camera online and as a Google link when searching for a product it takes you straight to the product page.
I clicked and bought the camera thinking projector 24 is uk 🇬🇧 should be here in a few days.
NOPE didn't arrive at all, so I then check my emails and in my SPAM folder is a email from courier simply saying "YOUR PACKAGE HAS BEEN RETURNED TO SENDER"
Now I didn't get a card, phone call nothing to explain what had happened so I called projector 24 ( which is in UK to be answered VISUNEXT who are in Germany who then after receiving my order number told me yeh you didn't pay the import tax. ????????
EHHHH firstly no one told me there was import tax to pay so at what point was I to pay it, but then he tells me after me paying £250 which included VAT there was £49.00 import tax 😂🤣😂🤣😂🤣 This is a joke.
Now I get UK has left the EU and companies have to rethink and plan the way they do business, I've dud it myself. But just to add this to a product is Ludicrous and will not be accepted. He told me I would see it on the Home page at the top but as I explained when you search online for a product the links take you straight to the page and not to home page so its hidden from customers.
Look they refunded me and that was fine but thus is something they need to address so customers are not caught out thats a fact.

January 27, 2021
Unprompted review
Rated 4 out of 5 stars

Generally a positive experience

Generally a positive experience. The only hiccup was that the UK power cord included in the box was not compatible with the projector. This means we will either need to use an EU converter or purchase a separate UK cord. Not the end of the world but when purchasing such a high price item (£1,600) it would be great to have it working for your region right out the box.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Well done!

The item came from Germany, and was delivered a day earlier than scheduled, and all during the Christmas rush and chaos at Dover. Well done all!

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

Hassle free shopping for a projector

With other vendors struggling to get hold of stock in the run up to Christmas, Visunext was able to dispatch my order from Germany to arrive the next day in the UK. Excellent service, thank you!

December 28, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect customer service

I had an issue with my screen and it was sorted immediately by Shane, who was also a font of knowledge. Would not hesitate to recommend this company for their customer relations and also their products. Screen is very professional and I could not be more pleased.

December 10, 2020
Unprompted review
Rated 3 out of 5 stars

Excellent technical help, but incorrect part sent!

Excellent technical help in selecting a projector and wireless connectivity which I am very happy with the quality, assistance and speed of delivery. Sadly the recommended mount for the projector was incorrect and didn't fit, I then needed to return this at my cost. Would have given 5 stars but for the need to pay for an incorrect fitting part to be returned – be warned, if Visunext send incorrect parts you will need to cover the cost to return.

December 8, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Contacted Visunext about the HUE animation suite. Shaun couldn’t be more helpful and price matched me with a competitor. Very accommodating, professional and personal service

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Was hesitant to purchase a high value…

Was hesitant to purchase a high value monitor from Visunext as I had never heard of them and due to the potential issues that comes with tech and the vendor support that is needed when this happens. Shouldnt have worried, very professional operation, all has run smoothly and on time. Very pleased.

December 2, 2020
Unprompted review
Rated 4 out of 5 stars

A good price and product

A good price and product. Timely despatch of order and delivery was disappointing, having paid an extra £30 for what was described as next day delivery. I ordered on Wednesday evening a product that was in stock, it wasn't despatched until late Thursday - 24 hours later according to status emails and then wasn't delivered until the following Monday.

December 1, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

LG Home Cinema Projector

The projector as ordered on-line.
The price for the product was pretty much the same everywhere but they did next day delivery which added £22 onto the cost. As I was very keen to get the goods I paid this only to discover that I'd missed the 1.30pm cut-off and delivery would not be till the day after.

I asked for a refund but was told that it was coming the next day going on their 1.30pm cut-off time, that was.

I thought this was little unfair but basically accepted it as my fault for not noticing this cut-off time. I think I placed my order around 3.00 - 3.30pm.
It would have been handy to have had a warning come up at the time letting me know that 'next day' would not be the case and giving me the option of standard delivery.

Anyway, the goods arrived from Germany as far as I could see from the packaging but had a European two pin plug and should have had an adaptor in the box but didn't. I contacted Visunext who said they'd send one out and it did arrive the following day.

Anyway, goods in good order and I'm pleased with the result.
I think they a seem to be a reasonable company to deal with all in all.

November 7, 2020
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look