Prolux Cleaning Reviews 

2,065
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely polite, highly professional, and consistently arriving right on time for their scheduled appointments. People note that the hardworking cleaning team operates efficiently and leaves both carpets and sofas looking completely renewed and fresh. Consumers are consistently impressed by the remarkable results achieved in removing tough stains and successfully restoring old, tired fabrics. Reviewers also warmly appreciate the smooth communication and wonderfully helpful support leading up to their home cleaning visits. Many loyal customers proudly mention they will definitely use these reliable and thorough cleaning services again in the future.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient and thorough results from friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with how carpets... See more

Product

People report high satisfaction with the product results, noting that stained carpets, sofas, and car... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is very responsive and answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more

Company replied

Rated 5 out of 5 stars

At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Curtain and Upholstery Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(2,065)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Arrived on time , carpet cleaned using steam cleaner, very efficient service and great results from cleaning the carpet looks very good. Conducted by a very capable individual, very polite and helpful. Will use again.

November 14, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for the lovely feedback, Mr Clements! We’re glad the carpet looks refreshed and that you found our technician polite, capable, and efficient. We’re grateful for your trust in our company and would be delighted to assist you again in the future.

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Rated 5 out of 5 stars

Great

I called this 24/7 carpet cleaning company after my dog had an accident on the carpet. They gave me a rough idea of when they’d arrive and kept me updated along the way. The technician who came was very polite, explained everything clearly, and put me at ease. The carpet was cleaned quickly and efficiently, and you’d never know there had been a mess there at all. I’m very happy with the service and would definitely use them again.

November 16, 2025
Unprompted review
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Reply from Prolux Cleaning

Hi Simone, thank you for taking the time to share your experience. We’re happy we could attend promptly and communicate clearly from start to finish. It’s fantastic that the cleaning left your carpet looking as good as new. We value your trust in our services and would be more than happy to assist again anytime.

Rated 5 out of 5 stars

Very pleased!

Very pleased. Chap arrived promptly, very friendly, helpful and efficient. Did a great job with minimum fuss and disruption, and worked very cleanly and considerately. My carpets are old, but am very pleased with how well they came up. Would definitely use again! Good value too.

November 12, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Malcolm! It’s great to know the technician made everything smooth and easy for you. We’re delighted your carpets came out well and look forward to helping again in the future.

Rated 5 out of 5 stars

excellent upholstery cleaning from Vlad

Vlad cleaned our three piece suite yesterday and we are very pleased with the result. There were areas on the arms which required more attention from hands resting on them and these are now perfectly clean. The backs of the armchairs also needed more work as they had hair products on the surface and these are much improved. These areas are not quite dry yet but we feel confident that when they are they will also be clean. Thank you Vlad for your attention to detail and thank you Prolix for your efficient service. Beverly

November 11, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your detailed feedback, Maurice. It’s wonderful to know Vlad’s thorough approach met your expectations and that your suite now looks refreshed. Thank you for trusting ProLux with your cleaning!

Rated 5 out of 5 stars

Genuinely Outstanding Result

Great experience from start to finish. Ivy was great when enquiring and booking. My Mother-in-law stepped in to cover the actual clean. The results were better than I ever imagined. The sofa was cleaned too and that was ok. However, the carpets were outstanding. Well recommended.

November 11, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Darryl! We’re thrilled to hear that you had such a great experience from start to finish. Ivy and the technician will be so pleased to know their efforts made such a difference. It’s wonderful that your carpets came out better than expected — we truly appreciate your recommendation!

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Rated 5 out of 5 stars

Professional company

Professional, polite and respectful. Great results.

November 7, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Melanie! We’re delighted to hear you were happy with our service and results. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Fast service at a good price

Fast service at a good price. Operative was on time (and called in advance to say he was in his way). Very polite. Chairs look great.

November 3, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your kind words! It’s great to know that our technician’s professionalism and your freshly cleaned chairs made a great impression. Hope to assist you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service! I have used this company three times now and always very pleased with the results…would highly recommend!

October 28, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Karren, thank you so much for your continued trust in us! We’re thrilled to know that each experience has been a positive one. Your recommendation means the world to our team!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Very responsive and attentive to the customer’s needs. Very honest in setting expectations. The technician who came to do the carpet cleaning was very kind and professional.

October 27, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much for sharing your experience! We’re glad to hear our team and technician provided professional and attentive service. We appreciate your trust in us and look forward to helping again!

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Rated 5 out of 5 stars

Always professional

Always professional, on time and super attentive.

October 25, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Mark! We really appreciate your kind words and are thrilled to hear you’ve had such a positive experience with us. Always happy to help!

Rated 5 out of 5 stars

Outstanding Service

What a brilliant and effortless operation from start to finish! Super professional and excellent results! Thank you Victor and team for the great work!

October 22, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Kate! We’re so pleased you found the whole process seamless. Victor will be delighted to hear your kind words - thank you for recognising our team’s efforts!

Rated 5 out of 5 stars

Same day service, great experience

I was in a bit of a rush, as I needed to get the carpet cleaned before the removers arrived with my furniture into my new flat. I could get a same-day appointment at a very reasonable price, and the technician went above and beyond to remove all stains. He also took some time to explain that some stains were due to the age and usage. Overall, I am very satisfied with the service I received and I will certainly call them again when my carpet needs a bit of love !

October 16, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Maxime, We really appreciate you taking the time to share your experience. Moving can be stressful, and we’re glad we could make things a little easier for you with a quick and thorough cleaning. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Two grubby armchairs and carpet

We’ve just had our two grubby armchairs and lounge carpet steam cleaned this morning.
Victor arrived on time and was so well organised he got to work without delay.
The result after 2 hours hard work was unbelievably brilliant and excellent value.
Thank you so much Victor and we do hope that everything goes well for you both.

October 7, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Sam! We’re thrilled to hear you’re happy with the results. Victor will be delighted to know his hard work made such a difference to your armchairs and carpet. We truly appreciate your trust in us.

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Rated 5 out of 5 stars

Excellent clean and service

Excellent clean and service

October 3, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Bukky! Your feedback means a lot to our team — we’re delighted you’re satisfied with the service.

Rated 5 out of 5 stars

Excellent Sofa & Carpet Cleaning Service

I recently booked prolux cleaning to clean my sofas and carpets, and I’m absolutely thrilled with the results! The team was punctual, professional, and very friendly from the moment they arrived.

October 2, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Kelly, We truly appreciate your kind words and the time you took to share your experience. We’re thrilled that our team met your expectations and delivered results you’re pleased with. Thank you for choosing Prolux Cleaning!

Rated 5 out of 5 stars

Prolux Cleaning are everything they say…

Prolux Cleaning are everything they say they are and more. I can’t recommend them highly enough. Polite, professional and thorough. I booked their carpet cleaning service for my mum’s carpets/rugs and spoke with a very helpful and friendly lady in their office who made everything very simple for me. Their very friendly and helpful operative Viktor arrived on time (which was great) he worked wonders and we were both so pleased with how amazing it looked once he had finished. Excellent job, excellent service. Highly recommend. They are now our go to service. Thank you Prolux Cleaning.

October 2, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Jenny, we’re truly grateful for your wonderful feedback. It’s fantastic to know that Viktor delivered results you were so happy with and that our office team made booking simple and pleasant. We’re honored to have earned your trust and to now be your go-to cleaning service. Thank you again for your high recommendation!

Rated 5 out of 5 stars

I've been using Prolux cleaning for…

I've been using Prolux cleaning for years. They are friendly, efficient and deliver excellent customer service. I would definitely recommend them.

September 28, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Aisha, we really appreciate your long-term trust in Prolux Cleaning. Hearing that you value our friendliness, efficiency, and service means the world to us. Thank you for recommending us!

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Rated 5 out of 5 stars

Really great service

Really great service, professional and nice technician, super responsive on text as well

September 23, 2025
Unprompted review
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Reply from Prolux Cleaning

We appreciate your kind words, Roca! Great to hear you had such a positive experience. Our technician will be happy to hear your feedback. We’ll be here anytime you need us again!

Rated 5 out of 5 stars

Thorough and efficient

Prompt response to my phone call. Arrived on time. Really thorough job done and he was polite and efficient.

September 19, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for your thoughtful review! We’re glad our technician delivered thorough and timely service. We’ll keep working hard to deliver the same quality each time.

Rated 5 out of 5 stars

Great work at a fair price

Great work at a fair price. Thank you Tom for rescuing a sofa we thought was beyond salvaging!

September 10, 2025
Unprompted review
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Reply from Prolux Cleaning

We're grateful for your feedback, Stephanie. It’s always satisfying to give furniture a second chance—thank you for trusting us with yours. Looking forward to assisting you again in the future!

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