Prolux Cleaning Reviews 

2,066
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely polite, highly professional, and consistently arriving right on time for their scheduled appointments. People note that the hardworking cleaning team operates efficiently and leaves both carpets and sofas looking completely renewed and fresh. Consumers are consistently impressed by the remarkable results achieved in removing tough stains and successfully restoring old, tired fabrics. Reviewers also warmly appreciate the smooth communication and wonderfully helpful support leading up to their home cleaning visits. Many loyal customers proudly mention they will definitely use these reliable and thorough cleaning services again in the future.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient and thorough results from friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with how carpets... See more

Product

People report high satisfaction with the product results, noting that stained carpets, sofas, and car... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is very responsive and answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more

Company replied

Rated 5 out of 5 stars

At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Curtain and Upholstery Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(2,066)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work at a fair price

Great work at a fair price. Thank you Tom for rescuing a sofa we thought was beyond salvaging!

September 10, 2025
Unprompted review
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Reply from Prolux Cleaning

We're grateful for your feedback, Stephanie. It’s always satisfying to give furniture a second chance—thank you for trusting us with yours. Looking forward to assisting you again in the future!

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Rated 5 out of 5 stars

Quick, reliable and efficient!

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt and not at their best after o years in the property. The team overall was efficient, booking was done quick, their customer service was great! Dimitar has been brilliant, polite, and on spot! Could not recommend enough, will definitely use again when move out. What a great team!

August 30, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Nancy! We’re glad we could turn things around after your previous experience and leave the carpets spotless. Your kind words about our whole team and especially Dimitar mean a lot, Nancy. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Professional

Tom is a very professional and knowledgeable technician who approached the task strategically and skilfully. I would definitely use this service again.

August 30, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for your lovely words, Desiree. We’re glad Tom’s expertise stood out to you - thank you for recommending us. We’ll be ready whenever you need us again!

Rated 5 out of 5 stars

Remarkable results with this company

Remarkable results with this company. Tom was very helpful and quickly responded to any enquires during the booking process. Dimitri worked relentlessly for hours to remove stains I thought were there for good. Great experience all round and beat all competitors on price.

August 28, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for the amazing feedback, Daniel! We’re thrilled you found both our service and pricing unbeatable. Tom and Dimitri will be so pleased to hear your kind words—we’ll make sure they get the recognition they deserve. Thank you for trusting us with the job!

Rated 5 out of 5 stars

Fantastic local firm with great results

I was looking for a local firm to deep clean a very dirty communal carpet in a 3 story building. They came and explained the whole process easily and got started. 2hrs later, i was amazed at how they treated the carpet - it was so good, with no more staines or marks, it looked like a brand new carpet had just been laid. I was very impressed

August 26, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your feedback, Anish. Nothing makes us happier than hearing that the results exceeded expectations. It’s always rewarding to see the transformation and know our clients are delighted. We look forward to helping again whenever needed!

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Rated 5 out of 5 stars

Punctual and Efficient Service

The cleaning personel was punctual, friendly and deligently did his work welll within the stated timeframe. This is a service I will definitly use again in future.

August 23, 2025
Unprompted review
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Reply from Prolux Cleaning

We’re grateful for your kind words, Francis. It’s wonderful to hear that the service met your expectations—we’ll be glad to assist again anytime!

Rated 5 out of 5 stars

Professional carpet cleaning

The contractor arrived on time, he was friendly and professional with a full range of carpet cleaning gear.
The job took around 40 mins and now looks like new and smelling wonderfully fresh. The carpet was totally dry within 4-5 hours. Will definately use them again

August 21, 2025
Unprompted review
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Reply from Prolux Cleaning

We’re thrilled to hear your carpets are looking like new again, Lesley! Thank you for your trust and kind feedback—we look forward to helping again in the future.

Rated 1 out of 5 stars

Paid full price for cleaning half sofa !!!!

Booked them after reading 5 star review but my experience was not smooth as it should be!!
First, I was booked for the slot, but when the technician arrived, he looked at the sofa and told me that someone else will come to clean since he has big machine (although all information was already provided before to the company).
I was given another slot for the same day, 2 hours apart, then the cleaning was done, but only the part which was infront, because the technician do not want to (even I offered him help to do so) and I was not told before that only front part of Sofa will be cleaned. When I raise the issue, company offered me £20 credit in my next booking, and why would I book again the company, which is not fair in dealing!!

Really disappointed

August 20, 2025
Unprompted review
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Reply from Prolux Cleaning

Hi Imran, we’re very sorry to hear that your experience wasn’t as smooth as it should have been. We completely understand your frustration and take your feedback seriously. We’ve also tried to reach you by phone and email to resolve this, but unfortunately haven’t been able to connect.

Rated 5 out of 5 stars

Highly recommended!

The company was amazing. Very easy to book, and they immediately called to offer a slot that had opened up during a cancellation, were willing to go the extra mile on requests, and even gave me a prompt callback two weeks later with answers to follow up questions I had, with accurate memory of the clean. The clean was done quickly and to a high standard with fantastic results, and everyone I spoke to was efficient, friendly and incredibly helpful. Incredibly impressed with ProLux and would happily use them again.

August 8, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Rebecca! We’re thrilled to hear that you had such a smooth experience from booking to follow-up, it means a lot that you noticed. We’d be delighted to help you again anytime!

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Rated 5 out of 5 stars

Brilliant service from start to finish

Polite, professional, and clearly took pride in their work. My carpet looks immaculate 😍. Many thanks
Highly recommend to anyone looking for top-quality carpet cleaning

August 13, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your kind words, Liudmila. Knowing you’re satisfied with both the service and results makes our day! Your recommendation is the highest compliment we could receive!

Rated 5 out of 5 stars

Great service

Great service and result. Always a pleasure to deal with.

August 13, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, your kind words mean a lot, Jo! We are glad to hear that you enjoy the service every time. See you soon!

Rated 5 out of 5 stars

Excellent

Victor, the guy who came, was a lovely guy and very professional. A good.job.done too.

August 13, 2025
Unprompted review
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Reply from Prolux Cleaning

Thanks so much, we appreciate your feedback! We’re lucky to have Victor on our team, and he’ll love to hear this.

Rated 5 out of 5 stars

Great cleaning service

It is the 3rd time I am using Prolix cleaning services. Prolux provides highly professional cleaning services. The result was perfect and it was done very efficiently. The technician was very professional and knowledgeable. I would highly recommend.

August 12, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Ameline, we truly appreciate your loyalty and positive feedback. It’s wonderful to know our technician met your expectations once again and that the results impressed you. Your recommendation is the highest compliment we can receive. Thank you for choosing Prolux.

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Rated 5 out of 5 stars

Couldn’t recommend prolux cleaning…

Couldn’t recommend prolux cleaning enough! Super helpful and friendly service! Will definitely be using their services again !!

July 25, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with us. Can’t wait to welcome you back for your next clean!

Rated 5 out of 5 stars

mattress cleaning

Phoned to say arriving early. Job took as long as specified. V happy

August 8, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Barbara, we appreciate your feedback. It’s great to hear our punctuality and efficiency met your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

Highly recommended and professional

We have used them on numerous occasions. Always professional and works carried out to a high standard.
Highly recommended!

August 6, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Mohamed! We’re delighted to have earned your trust over multiple visits. Your recommendation is the best compliment we could receive.

Rated 5 out of 5 stars

Rectified Issues very well - Thank You

I have very rarely given a poor review before and previously did for this company, however, i am making a complete U-Turn of my initial assessment, the acknowledgement and actions to get the issues rectified, were exemplary. The second Technician that came out was absolutely first class, he communicated exactly what he was going to do, and made a tremendous effort... i will now wholeheartedly agree with all of the previous ratings of this company, and will indeed use them again and recommend to family and friends.

August 6, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Mike, thank you for your lovely feedback! It’s great to know our technician’s communication and effort made a difference. Your recommendation means a lot to us.

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Rated 5 out of 5 stars

the work was done to a excellent …

the work was done to a excellent standard and was done quickly no time wasted l would definitely use them again

August 1, 2025
Unprompted review
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Reply from Prolux Cleaning

We appreciate the glowing feedback, Chicme! It’s fantastic to hear the work met your expectations. Your satisfaction is what we aim for!

Rated 5 out of 5 stars

Great experience start to finish

Great experience start to finish. The person who booked the appointment was very nice, and the technician was also very polite and easy to work with. Thanks.

July 31, 2025
Unprompted review
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Reply from Prolux Cleaning

We truly appreciate your kind feedback. It’s great to hear both our office staff and technician made a positive impression! We’ll be sure to share your kind words with our team!

Rated 5 out of 5 stars

First time using this company for a…

First time using this company for a mattress and sofa clean. Highly recommended. Easy to communicate with, helpful reminders prior to the appointment, easy to transact. George visited yesterday - punctual and professional. Very happy with both jobs. Cleared-up and left without leaving a trace. Many thanks. Will use again.

August 1, 2025
Unprompted review
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Reply from Prolux Cleaning

Thanks so much for the glowing review! We’re delighted you had a great first experience with us — George will be glad to hear your kind words. Thanks again, and we look forward to seeing you next time!

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