Promod Reviews 

Not refunding me; 139,98€, waiting for a month now. They do not answer to many emails I have sent.

I have terrible experience with Promod. I made my purchase order on 17-NOV-2022. Until today (19-DEC-2022) I have not received anything although the order status under my account says delivered. Customer service is not responding to any of my emails. Phone number staded on the invoice only plays recorded message and does not connect me to anyone. Fraudulent eshop.

I had two purchases recently.
First didn't arrive, although it showed as "delivered". The money was taken away from my account even after I sent them an email and they admitted that the parcel was lost.
The communication was terrible, but finally I got my money back.

The second purchase however did arrived long after delivery time, when I was already sure that I ain't gonna recieve this one either. It also showed as "delivered", but this time customer service even didn't bother to answer. It was the exact day when I was about to submit a complaint in the bank to get my money back.
Eventually it turned out not to be a scam, rather a very unpleasant and unreliable customer service.

The product quality nevertheless seems to be ok. A little overpriced maybe.

It seems a scam website. My order status says it delivered but I haven’t got it at all.
It’s a shame that someone create a scam page using promod brand.
Costumer service not responding and sending automated replay.
What a hacker!

Never again!! I have ordered an item 3 w ago and didn’t arrived yet. Tried to contact customer service but nobody answers. It s like a scam this website. I will never again buy from this scammers! They still your money !If it would be zero stra I would give to them!!!!

Very poor customer service. Contacted them twice in regards to my order not arriving and it's been 2 months already! They will reply that it is not their problem but delivery. And I can't really track the order because the tracking link they sent to me is for the UK delivery company which is displaying that they are expecting the parcel. While on the Promod website it's marked as delivered.

The customer service is top notch and the sales team are very polite and helpful.

Never again!! I have ordered an item 3 w ago and didn’t arrived yet. Tried to contact customer service but nobody answers. It s like a scam this website. I will never again buy from this scammers! They still your money !
Update: they answered to my
Email and
i ve got
A refund finally!

Made and order with Promod more than a month ago – still haven’t received it. Tracking doesn’t work, customer service doesn’t respond, they just send the automatic mails and that’s it. Don’t know how it’s possible but once a reputable retailer now takes my money without providing any items for them without any consequences. Will never shop with them again!

I have not recived my order from the date 2.4.2021. Automatic respose, very bad service, number of tracking is no exist. Promod never again!

I have ordered an item 1 month ago, never received it.
The customer service answers slowly if there is any answer, they refer to some logistic issue answering me with very poor English. I requested refunding and cancellation, no answer. Unprecedented poor service, never again any promod...

Update 05/27/2021
The item arrived with serious delay, without any prior notification and with no any answers to my previous email questions. One plus star added...

I am waiting for my order or just information about what is happening more than one month..they dont response to my emails,just sending automatical answers. I dont know if they are ending their business or what, but they have new clothes on web every week. Do not recommend to order anything

I never got my parcel. They do not respond or I get automatic response in French. Tollal ignorance. i asked for refund nothing, for tracking number - nothing. Very bad and disappointing service.

I placed an order on the site of promod (1 small cardigan and 1 dress), it should have been delivered by GLS. The parcel was kept 1 week by GLS, never delivered, and then returned to Promod. I asked Promod customer's service but they were too busy to answer. I got a refund, but I wanted the parcel with my order. Isn't that what an online shop is about? Very disappointed, will never shop there again.

Super trop bien super magasin au super vêtements aux prix abordables

Une très belle collection j'invite à vous y rendre en magasin

Absolutely useless. No return label sent so can’t return the item. No communication at all, emails, calls, messages completely ignored. AVOID!

Terrible customer service. Nobody replies to my emails. I've ordered an exchange order and sent back the return item but still didn't get the money back!!!!! And it's £100 Sort your customer service out please!

I bought one outfit at garuda mall Bangalore store. I think staff is new and not well mannered. They don't have courtesy to deal with customer queries forget about solution. The dress was bought because sales gal told that it is perfect fit and its size small but when I took it home I saw it was size 36 not my size. I came to return it and they don't have courtesy to help me with one small size as it was discounted product. It wasn't my fault and I think dress is total watlste. They refuse to exchange when they have one size small available.