Promod Reviews 

Promod store at ambiance gurgaon, Haryana, India was such a disappointment... I have never faced such rude customer service. The sales rep. was very rude and very arrogant. My mumma and I happen to enter the store to purchase goods at 9:15pm or so.... None of the sales female reps helped us, when I enquired them if they had a product for my mumma, she out right said, we don't have her size (imagine an entire store of promod din have XL or is it that the brand is not size inclusive, either ways a dissapointment). Then the other sales rep tells her a sentence in some language that I din recognize which had words like 'store close'. This sales rep turns up and says very rudely, store is closed you would have to leave. There was not an ounce of respect in her tone nor her behaviour. I was there on an urgent need to buy, not to loiter and surf at a store so late. I was there to purchase and spend money on a brand that I believed would meet my expectations as it had it my past. But their behaviour made me feel quite uncomfortable and bad. In addition I was surprised that Upon registering a complain with her manager. She Din even bother to say, that she Din mean to be rude. The manager was Appologitic and did convey to resolve the issue but I wish I could say the same for the sales rep.

Great quality, Fast Delivery, Clothes fit perfect!! :-)

Very very bad customer service and very Poor fabrics doesnt last a season

I did shopping of around 30thousand bucks..I got 1 dress which was extremely defected and 2 dresses of smaller size..when I came to exchange in the ludhiana store they gave the option to exchange defected piece after long argument and still gave me loss for more than 1000.. I have been a regular customer for promod since so many years and have wasted money in lakhs just in ludhiana store.. but now after this scenario..I would have to shift to some other brand..Unfortunately and also stop recommending people for this brand from now onwards..also don trust the sales person while shopping... or may be this happens only in Promod...truly not appreciative..hope next time Promod hires a better staff..for the sake of customers👍please close to the store if you cannot provide after sale service to a genuine customer

Internet customer service inexistant. I wrote an email on July 3rd and since then I haven't received any feedback! I also tried to call them several times over 3 days and was pushed through a voicemail but as the voivemail was full you could not even leave a message!
Glad that the salesperson in store could help me, a big thank you to her!
this was my last time biuying with them

Purchased pants on 10 mar and gave for alteration and the sales person Noor updated date as 11th for purchase and gave me date to pick after alteration which is not even mentioned clearly, now trying to call the store but no one pick the nos given on websites.sahra mall customer service has no clue if these r right nos, coz nos given by them are not even correct.
1 no given by them is picked up by some person who cant even talk in english or can understand word of english so why are sales person hired whn they cant even talk in english..wtevr language they speak otherwise is not my concern but must be able to communicate in english properly .he cant even reply to simple question like is this promod store? Or wht store are you working for if not promod..how ever these nos are promod nos as per customer service.

I am very disappointed with promod.eu! I have placed and order and paid for it in full but I never received anything! I have sent millions of messages through their contact form on the website and also on their 'customer care' email address service@ promod.eu. NO ONE EVER REPLIED BACK!
Please beware and DO NOT order from this website!

Very disappointed customer!

Ordered goods from website. Have always liked the clothes and previously had no problems. This time, ordered £100 of goods and they haven't turned up at all! Despite repeatedly emailing their so called "customer service department", all I get is a bland "your email is important to us" which it clearly isn't otherwise someone would have contacted me to try to sort this issue. Fuming and £100 out of pocket. Paid by credit card so trying to reclaim cash that way.

I cannot leave the store without buying anything! A couple of days ago I bought a cardigan, then changed my mind and returned it. Today I changed my mind again and bought the same cardigan once more :) The sales assistant couldn't be more polite and friendly about it. She told me not to worry as I can change my mind 100 times if I want to, that's my customer right. She also advised me to take my time and look around and maybe try something else as well. And the store was about to close! In the end I bought my cardigan, left the store smiling and came back for a scarf I saw before. The sales assistant was so friendly once again! We chatted for like another 10min, even though it was after hours. The girl complimented me on my outfit (which was 90% from PROMOD) and was generally just lovely. What is more, all of them are like that! I love love love that there's always a person working in the changing rooms and they genuinely like to help you if you need another size or color or whatever. They even fetch you a model you might like, just in case :) Honestly an amazing shopping experience every single time, I rarely shop elsewhere since both the clothes and the service are just lovely. Love PROMOD to death!