Ordered in February, still haven’t received my pillow. Constantly emailing to ask to cancel and refund but I’m being totally ignored.
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See what reviewers are saying
ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... See more
Company replied
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... See more
Please avoid this company. I ordered a neck pillow from an Instagram advertisement in November 2020 which said money back guarantee zero risk etc. Blatant lies. My pillow never even came and it took m... See more
Company replied
Company details
Information provided by various external sources
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contact info
Netherlands
- www.prosleepy.com
1.7
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Love my new pillow and sleeping so much…
Love my new pillow and sleeping so much better!! No more neck pain
October 21, 2020
Unprompted review
Reply from ProSleepy
Dear Lindsey,
I'm happy you're pleased with the results and that our pillows have made such a difference for you. If there's anything else we can do to assist you, please let us know :)
Best Regards,
ProSleepy Customer Support
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Does what it promises!
Does what it promises! I really felt a difference between before and after. I always used to have some kind of tension in my neck, waking up in the morning with a discomfort. Since I have the Prosllepy pillow all of that is gone! Really enjoy it.
October 21, 2020
Unprompted review
Reply from ProSleepy
Hi Andrea,
Thank you for purchasing with us! This is incredible; thank you for sharing that with us! It's wonderful to know that the ProSleepy pillow has helped you cope with your sleeping condition.
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
This pillow is exactly what I needed…
This pillow is exactly what I needed for my neck, shoulder and upper back pain. I use it most nights, but when I don't I can definitely feel the difference the next day. So, I keep using it to keep the pain at bay!
It may not look comfortable for side sleepers, but it really is. It holds your head and neck and just the right angle. I get much better sleep on both sides and back and my pain doesn't flare up at all during the day.
October 21, 2020
Unprompted review
Reply from ProSleepy
Hi Mary,
Thank you for purchasing with us!
We are delighted upon knowing that our pillow has helped you a lot in alleviating neck, shoulder and upper back pain. On a side note, our body usually needs a fair amount of time to adjust so a feeling of discomfort on earlier days is actually normal if you are switching from a traditional pillow to a cervical pillow like ours. Traditional pillows push our necks’ out of natural alignment, but after years of unhealthy positioning, our necks have grown accustomed to it.
If it's too uncomfortable to sleep with at night, try using your new ProSleepy pillow during the day while resting for 10-15 minutes. An amazing benefit of ProSleepy Bamboo Cervical Pillow is that it is made of slow-bound memory foam plus it’s designed to keep your spine straight while sleeping – so you can ease your neck into healthier alignment at your own pace with comfort each step of the way. :)
If you have any other questions or need further assistance, please feel free to contact us, we’d be happy to help you.
Best Regards,
ProSleepy Customer Support
I really love this pillow
I really love this pillow. I've tried a lot of pillows over the years, but for back and side sleepers, this is the pillow you are looking for.
October 21, 2020
Unprompted review
Reply from ProSleepy
Hi Matt,
Thank you for your trust in our product. Yes, it is indeed suitable for side, back and even for tummy sleepers! :) Glad that you've decided to order, we're grateful for customers like you.
Please do not hesitate to let us know if you need further assistance, we'd be happy to help.
ProSleepy Customer Service
Pro Sleepy
Quick delivery for UK and from moment of changing from regular pillow sleeping very deep and with leg pillow less pain in the lower back as well. Side sleeper
October 20, 2020
Unprompted review
Reply from ProSleepy
Hi,
We're happy that our pillow had brought you the comfort you deserve! That is entirely our aim since the beginning and we're glad to have hit the mark for you.
We look forward to your next purchase then! :)
Warm Regards,
ProSleepy Customer Service
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Love my pro sleepy !
Love my pro sleepy !
My neck issues are much improved .
It is very comfortable to sleep on .
It arrived promptly .
I’d Reccomend this pillow .
October 20, 2020
Unprompted review
Reply from ProSleepy
Hi Julie,
We're happy you're pleased with the results and that the ProSleepy pillow has been a big of a help. It is a pleasure assisting you and if there's anything else you need, please let us know :)
ProSleepy Customer Service
Delivered as advertised
Delivered as advertised. helped with neck pain and possibly reduced migraines
October 20, 2020
Unprompted review
Reply from ProSleepy
Hi Mark,
Thank you for purchasing with us! We work hard to meet expectations from a valued customer like you and we are happy that you are satisfied with your ProSleepy pillow. :)
ProSleepy Customer Service
great product
October 20, 2020
Unprompted review
Reply from ProSleepy
Hi Fabian,
We appreciate you sharing your honest feedback on this platform.
Please do not hesitate to let us know if you need further assistance, we'd be happy to help.
ProSleepy Customer Service
Great communication and product.
October 20, 2020
Unprompted review
Reply from ProSleepy
Hi Michelle,
Thank you again for taking the time to share your experience with us. We're grateful for customers like you! :)
ProSleepy Customer Service
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Saw this ad on Facebook and decided to…
Saw this ad on Facebook and decided to give it a try, due to COVID it took a little longer to arrive but that was ok, as received emails which informed me of the possibility.
The pillow was smaller than I anticipated but that did not affect the sleep. I have had the pillow for a few weeks now and consider that my sleep has improved.
October 16, 2020
Unprompted review
Reply from ProSleepy
Hi Ann,
Thanks so much for your honest review!
We're really happy that you're having a great experience with the ProSleepy pillow. It would be an honour if we could serve you again in the future. 😃
Kind Regards,
ProSleepy Customer Service
Unacceptable customer experience, failure to refund, no items delivered
Two weeks of infuriatingly incompetent customer non-service, no product, and I've had to escalate to my bank and to PayPal to try to recoup my money.
ProSleepy took my payment, but insist they have no record of my order. This is probably just a simple platform issue and should be resolved easily with basic customer service - either refund the money or issue me the products in a new order. Yet despite my repeatedly sharing proof of payment (bank and PayPal) via email and FB Messenger, they are neither refunding my payment nor sending me the two items I ordered.
The most active response I've received was a reply to my email referencing someone else's order from August under a different email address (no relation to me or my queries). Otherwise, they have stopped responding to email and deign to reply via Messenger once a day - uselessly. Of course they will not provide a contact phone number.
I've been polite though insistent in my communications with them, but I'm quite upset at this point at the amount of time I've had to waste on what should be a simple transaction of EUR 100.
I will update if this gets resolved, but it's been super frustrating and I do not recommend this business.
October 15, 2020
Reply from ProSleepy
Hi Sarah,
Thanks for reaching out.
We're very sorry about your recent experience - especially since you had to go through such a process. We hold our company to a very high standard and we would like to resolve your concern asap.
Basically, we ask for an email address, order number, or complete name to locate your order as we have records of them that way we can pull up your order details including shipping information.
We sincerely apologize for the inconvenience, if you could kindly send us your order number, so we can find a solution together? No worries, we'll definitely make it up to you.
With our sincerest apologies,
ProSleepy support.
Game changer for my sleep
I've always been sceptical about orthopaedic pillows however I thought I'd give this one a shop because it had 30 nights free trial and was on sale for a price I was willing to pay. Delivery was 5 to 10 days which is pretty good considering the pandemic. What's the pillow arrived it was compressed in a vacuum packed bag so after leaving it for a few hours to expand and I finally give it a go. And in 100-percent honesty I had the best night sleep I've had in a very long time.
I no longer suffer from neck pain in the morning and I feel very refreshed.
October 11, 2020
Unprompted review
Reply from ProSleepy
Hi Jez,
Good day!
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
We appreciate you and we look forward to your next purchase! :)
Warm Regards,
ProSleepy Customer Service
Reply from ProSleepy
Dear Li,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with the ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
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Ordered this and was shocked when it…
Ordered this and was shocked when it arrived, it's so small (tiny), tried it out for a week but it was no good and sent it back for a refund.
£16 to send back to China - Big mistake 6 weeks later and still no refund.
Don't bother!!!
UPDATE - Pro Sleepy tried to get my feedback removed but like others who provided evidence it was re-instated.
This company should be avoided at all costs.
October 2, 2020
Reply from ProSleepy
Hi Ernie,
Thanks for reaching out.
We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Our sizing is based on ProSleepy standards which differ from other brands if you will have it in comparison. To make sure that this doesn’t confuse customers, we've stated the exact dimensions/measurements on our website for reference purposes.
Could you send me your order number, so we can find a solution together?
Regards,
ProSleepy Customer Support
Over a month in use and neck pain a lot better!
Have been using the large pillow for over a month now, and seems to be helping my neck pain. Will see how it is over the next few months, but very happy so far.
September 23, 2020
Unprompted review
Reply from ProSleepy
Hi Red,
We're happy that our pillow had brought you the comfort you deserve! That is entirely our aim since the beginning and we're glad to have hit the mark for you. Thank you for your trust, we're thankful for amazing customers like you. :)
Best Regards,
ProSleepy Customer Support
Very happy with the pillow
Very happy with the pillow, I no longer wake with a sore shoulder or neck. :-)
September 21, 2020
Unprompted review
Reply from ProSleepy
Hi,
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
Best Regards,
ProSleepy Customer Support
Great Product
Great Product! I have been loving my pillow. I can finally wake up refreshed and ready to go without any back pains. It is well worth the price in my opinion because it solve my problem of bad sleep. If you are struggling with back pain and not resting at night because unconformable pillows you should give this a try.
September 20, 2020
Unprompted review
Reply from ProSleepy
Hi Agustin,
Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thank you as well for your recommendation. We hope to hear from you soon. Cheers! 😊
Best Regards,
ProSleepy Customer Support
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Great pillows, but pricey
I purchased 2 pillows and a knee pillow. I couldn't be happier with them although a bit pricey and some confusion with regard to discounts, I am satisfied with the pillows and getting a decent sleep using them.
September 18, 2020
Unprompted review
Reply from ProSleepy
Hi Steve,
This is incredible; thank you for sharing that with us! It's wonderful that the ProSleepy pillow has made such a difference for you.
Best Regards,
ProSleepy Customer Support
Falsely advertised as risk free 30 night trial
Website says "Try it out Risk-free for 30 nights" and "that means there is absolutely zero risk for you in buying our pillows and trying them out". But actually if you're unhappy then they charge you £30+ to return any items back to China warehouse. Total scam. Offered me 50% refund instead to just keep the products anyway.
September 15, 2020
Reply from ProSleepy
Hi Jon,
Thank you for reaching out to us.
I’m sorry to know that you had to go through such a process. We hold our company to a very high standard and we would like to clear things up a bit to avoid confusion.
We basically stated on our Return policy that shipping return costs are not covered by us but we will certainly make some adjustments to resolve your concern. To help us further investigate, we would be grateful if you could provide us with your order ID.
Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
I will eagerly await your reply.
Warmest regards,
Team ProSleepy
My wife really enjoyed the pillow.
September 15, 2020
Unprompted review
Reply from ProSleepy
Hi Theo,
We're happy you're pleased with the results and that our pillows have been a big of help. If there's anything else we can do to assist you, please let us know :)
Best Regards,
ProSleepy Customer Support
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