Prospect Homes Reviews 

164
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From our very first visit, Maggie and Barbara made us feel so welcome. They were both incredibly friendly, approachable, and always happy to answer any questions we had. Nothing ever seemed too much... See more

Rated 5 out of 5 stars

Sharon at Hollinsgate has been amazing so far. She went through all the different options with me without any hard sell, was honest about pros and cons and has supported me in so many ways from day on... See more

Rated 5 out of 5 stars

I couldn't be happier with the process of buying my new home at Abbey Vale and am delighted with the quality and design of the build. The whole buying process was made easy by the fantastic team at A... See more

Rated 5 out of 5 stars

Sharon has gone above and beyond from our first visit to the site a few weeks ago to finally securing our plot today. She has supported us every step of the way, providing any information we have re... See more

Company details

  1. Home Builder

Written by the company

At Prospect Homes, we’re committed to designing and building superior homes that look and feel great to live in. Prospect Homes are part of The Riverside Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(164)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler pressure

Danny came out to fix the boiler pressure and was done in minutes.

He was friendly and polite.

April 22, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review

Rated 5 out of 5 stars

Friendly and very helpful

Friendly and very helpful. Made to feel that the team are here to support us in our move. As snags appear there is a clear acceptance that they will be fixed asap.

April 22, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review.

Rated 5 out of 5 stars

Moved into a new build

Moved into a new build property (just built), had a few minor issues and Danny the site mananger resolved them very quickly and efficiently.

April 19, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review

Rated 5 out of 5 stars

New build house mitton Grange no 10

Excellent workmanship I've just moved into a new build built by prospect homes everything done to a very hight standard. Site staff very friendly and helpfull especially Chris and Sam who came round as a courtesy visit to see how we was settling in .
10/10 for service

April 7, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* Review, wishing you all the best in your new Prospect home.

Rated 5 out of 5 stars

Excellent customer service by Lisa at…

Excellent customer service by Lisa at Mitton Grange whalley.
Visited the site over the weekend and the customer service was a 5 star service, the time Lisa spend with us and her knowledge on the property’s was excellent Will defiantly be back.

April 14, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review Paul, Lisa will be thrilled with your feedback.

Rated 5 out of 5 stars

Happy new home owners!

After a navigating a challenging start with our purchase at the Mitton Grange development, for various reasons, it’s so far so good with Prospect Homes, particularly with the build quality and aftercare, having recently moved in. Special mention to Sam, in the building/aftercare team, who has gone above and beyond to assist with any minor details and ensure we are happy with our home. The team have even been forthcoming helping with odd jobs here and there. We were lucky to meet Barbara on our very first visit and she was friendly and helpful throughout, including being present on the day of our move! Consistency and communication is always valued for any customer. At present, we have every faith in the team and can rest easy in our new home knowing everybody is happy to help!

April 12, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank You for your 5* review Luke, and kind words about our Team at Mitton Grange. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Bridgemere Burscough

In the process of buying our new home at Bridgemere Burscough.
The support we have received is amazing from the girls especially Jasmine who had supported us every step of the way.
She has gone above and beyond to make sure the process has gone smoothly as possible .

April 14, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank You for your 5* Review, Jasmine will be thrilled with your kind words. Kind Regards, Nia

Rated 1 out of 5 stars

In my opinion only use these if you…

In my opinion only use these if you want to get conned/ripped off after myexperiences trying to buy 31 The Ridings in Longridge during the period 2022/2023

December 13, 2023
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your review, we have reached out to you previously regarding your feedback and experience, which is some time ago. Should you wish to discuss further, please contact info@prospectgb.com

Rated 5 out of 5 stars

5 stars!

We moved in to our new house earlier this week. They’ve done a fantastic job with the house but they fixed any issues we came across during the move. I chipped some paint off the wall when moving furniture and Danny the site manager came and touched it up and wrote down the name of the paint so we can purchase it for the future. Couldn’t ask for a better service!

April 11, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review Daisy, enjoy your new home. Best Wishes, Nia

Rated 5 out of 5 stars

Zoe was there every step of the way and…

Zoe was there every step of the way and could not have been more helpful. She helped sort out all the issues that arose in a professional and friendly manner.

March 28, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you so much for your 5* review Ruth. Best Wishes, Nia

Rated 5 out of 5 stars

Enjoyed working on Vancouver and…

Enjoyed working on Vancouver and middlemas hay projects. Would come back and work for prospect again. Lads have been brilliant to work with.

January 28, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thanks for your review Danny, we do really appreciate your feedback.

Rated 5 out of 5 stars

Mitton grange

New house at mitton grange is great , good quality through out had assistance from Sam and Chris (site managers) sorting out general moving in enquiries etc always got a return call if I called them when they were in meetings or dealing with someone else . Very professional and concensus easy to approach.

March 20, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review, we will make sure Sam and Chris see your feedback. Best Wishes, Nia

Rated 5 out of 5 stars

Mitton grange

Well organised site management at Mitton grange whalley, both site managers helpful and work with you

January 22, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank You for your 5* Review Callum, I will make sure the team get to see your valuable feedback. Kind Regards, Nia

Rated 5 out of 5 stars

Prospect Homes house purchase Miitton Road Whalley Sales negotiators were helpful and used…

Sales negotiators were helpful and used best efforts to speed up the completion process.
The build quality of the house bought was generally excellent but minor “poor finish” issues have been speedily resolved.
The site manager, Sam has gone “above and beyond” to assist a widow in resolving all sorts of problems, many of which were not directly related to the property

January 22, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank You so much for your review Lisa. We will make sure the team get to see your kind words. Thank You, Nia

Rated 5 out of 5 stars

Our beautiful new home in Whalley

We had allsorts of completion dates due to the weather, and it was touch and go if we would be in for Christmas. Zoe pulled out the stops and got us in, we were so grateful as we moved out of our house in Cheshire on the 2nd November.
We had a few teething problems as expected but Sam is absolutely sorting them for us. I have no worries that the fantastic support will continue.

December 21, 2023
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Thank you for your 5* review Cheryl, it's always great to hear from happy customers. Congratulations on your new Prospect Home. Best Wishes, Nia

Rated 4 out of 5 stars

We purchased our house in the Ridings…

We purchased our house in the Ridings Develpment in 2019. We were the first people to buy here and subsequently we moved in on the 22nd of November 2019. We had nothing but help and kindness from the then site manager and his team. They put right every small problem that we had immediately. Also we would just like to mention Jasmine she guided us through every stage of our purchase and is 100% efficient. It wasnt easy as we moved up to Longridge from Sussex plus we are a elderly couple. Cant praise The Prospect Team enough. Im sorry to say that we are still waiting for our roads to be topped and pavements to be finished after almost five years of moving in. I understand that there was problems with drainage but worst of all was being lied to by so many people saying oh it will be done by Xmas that was three years ago and here we are as i said almost five years and still waiting. Yours sincerely Maureen M Broadbent

January 7, 2024
Unprompted review
Prospect Homes logo

Reply from Prospect Homes

Dear Maureen, Thank you for your review, will make sure Jasmine and the team get see your words. We are working on the completion of the roads at The Ridings, and will be in touch with the residents shortly in relation to the works. Kind Regards, Nia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look