Protyre Autocare - Buckley Reviews 

2,471
TrustScore 4.5 out of 5

4.5

Mount Terrace Works, CH7 3AE Buckley, GB


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Rated 5 out of 5 stars

Been coming to Buckley Tyres for my tyres for over 20 years, and I come a fair way from Wirral too. Always competitively priced, and always EXCELLENT customer service. The team just descend on your c... See more

Company replied

Rated 4 out of 5 stars

The tyres were the best price locally, the staff were polite, respectful, efficient and helpful. My only complaint was that as a regular customer of Buckley Tyres, I asked if my new tyres could be fit... See more

Rated 5 out of 5 stars

Excellent service from everyone at Protyre, I had only booked the night before and when I turned up they were quick and efficient and the kept me in the loop about where they were up to with my tyre... See more

Company replied

Rated 5 out of 5 stars

All of the staff were very helpful and friendly. My car tyre puncture was repaired immediately and very quickly. I would not hesitate to recommend them for any tyre issues.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Mount Terrace Works, CH7 3AE, Buckley, United Kingdom

  • 01244 544575

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,471)

35,398 reviews in the last 12 months

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Rated 5 out of 5 stars

So helpful and quick

So helpful and quick. Was due to go on holiday and needed my car tyres sorting as had a screw in the tyre . Rang them at 2pm and was back out again by 3.30. Excellent service .

July 27, 2026
Rated 5 out of 5 stars

Excellent service for over 20 years

Been coming to Buckley Tyres for my tyres for over 20 years, and I come a fair way from Wirral too. Always competitively priced, and always EXCELLENT customer service. The team just descend on your car and the tyres are changed in no time. I have no hesitation recommending them.

July 18, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Helen,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great experience

All of the staff were very helpful and friendly. My car tyre puncture was repaired immediately and very quickly. I would not hesitate to recommend them for any tyre issues.

July 22, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Phil,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Still not right!!!! I will bring it back so you can have a look again.

Still problems with exhaust making a noise. Lots of vibration when going over uneven roads,will bring it back when I finish work.

July 17, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Mr Andrews, 

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 4 out of 5 stars

The tyres were the best price locally

The tyres were the best price locally, the staff were polite, respectful, efficient and helpful. My only complaint was that as a regular customer of Buckley Tyres, I asked if my new tyres could be fitted to the rear axle and the current rear tyres moved onto the front, and initially I was told I should pay extra for this service. I wasnt charged in the end, but have never been told this before and was surprised

July 13, 2026
Rated 5 out of 5 stars

Have used Buckley Tyres for years

Have used Buckley Tyres for years. Happy with the service but, please, can someone tell the woman on the front desk to stop using terms such as “Love” or “Lovely”. Can’t bear it. Very unprofessional. Don’t care how friendly she thinks she is being.

July 15, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick job helpfully staff as always…

Quick job helpfully staff as always booking in easy

July 15, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good service

Good service,quick turnaround four tyres fitted.

July 3, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Peter,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service. Wide choice of tyres to chose from on line.

July 8, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Joyce,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Theresa,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fast

Fast, friendly service

July 8, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Wade,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service.

Excellent service from everyone at Protyre, I had only booked the night before and when I turned up they were quick and efficient and the kept me in the loop about where they were up to with my tyres.
The staff there were all friendly and also professional.
I will be returning for tyres when they next need anything doing, also I noticed that they also do Air-Con services so that will be definitely booked in with them soon.

July 8, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Lorna,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Yeah useless lads not as they use to…

Yeah useless lads not as they use to be, couldn't be bother taking my wheel nuts off saying they don't have the tools never mind putting new tyres. Went back home DIY impact wrench took the nuts off my self and I went to proper garage.

July 2, 2026
Unprompted review
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Aleksandar,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service and very quick with…

Excellent service and very quick with the service. Definitely use again :)

July 6, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Alun,

Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the quick and excellent service you received from the team at Buckley. We appreciate your business and hope to see you again in future.

Best regards,
Eddie
Customer Care - Protyre

Rated 2 out of 5 stars

Nothing went wrong.

Nothing went wrong.
Only slight inconvenience was that I could not get an answer on the phone and had to go to the Buckley site to book an appointment, fortunately I only live a short distance away.

July 6, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Lyda,


Thank you for taking the time to leave your review.


We're pleased to hear that your experience at our Buckley centre was a positive one overall. However, we're sorry to learn about the inconvenience you experienced when trying to contact the branch by telephone and that you had to visit the centre in person to arrange your appointment.


We appreciate you bringing this to our attention. Your comments have been shared with the management team so that they can investigate the concerns regarding the phone lines and help prevent similar issues in the future.


Thank you again for your feedback, and we look forward to welcoming you back should you require our services in the future.


Kind regards,
Kayleigh
Customer Care - Protyre

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