Very courteous, make you feel they value your custom. Once your vehicle and the work is completed, everything is explained and also point out possible/ potential issues that may have been noticed, b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took my van into Protyre Aylesford for an MOT, it needed a new ball joint replaced to pass. They were able to complete the work the following day at a very reasonable price and billed as quoted. They... See more
Company replied
Excellent friendly service at the Aylesford Branch, used these guys many times for Air con, Alignments, Exhausts, Tyres etc. Always polite and there is a lovely park (Cobtree Park) just 3minutes awa... See more
Company replied
UPDATE, been in contact with Jamie from the garage regarding this and they have apologised for the mix up. Usually would give 5 star but on this visit for some reason it was decided to complet... See more
Company replied
Company details
About Protyre Autocare - Maidstone
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Forstal Road, Aylesford, ME20 7AE, Maidstone, Maidstone, United Kingdom
- 1622717277
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Maidstone
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maidstone
Hello Mr Wilkinson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had an appointment at 3 30 to replace…
I had an appointment at 3 30 to replace 2 tyres,I only had to replace 1 to pass MOT but I did both. It took almost 2 hours to do this as the person doing the work was too busy on his phone messaging someone. I did ask why it was taking so long and someone went and checked why it was taking so long. I told the person who served me that I understand you are busy but people working there and constantly on the phone is not quite fair. People came after me by about 45 minutes and left just before me. I have always used your services as I have never had any problems but I will be thinking twice about returning.
July 31, 2026
Reply from Protyre Autocare - Maidstone
Dear Customer,
Thank you for your feedback . We are sorry to hear that your recent visit to our Maidstone branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
I'd definitely use them again.
Good price, on time, clean and tidy waiting area, and most importantly friendly capable staff!
July 29, 2026
Reply from Protyre Autocare - Maidstone
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic place
Fantastic place, friendly staff and from the conversation I heard between staff and customers very honest would highly recommend
July 29, 2026
Reply from Protyre Autocare - Maidstone
Hello Mr Christian,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great customer services
Great customer services, very helpful and polite. Will definitely use them again.
July 29, 2026
Reply from Protyre Autocare - Maidstone
Hello Tracey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maidstone
Hello Leigh,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I recently took my car in as there was…
I recently took my car in as there was an oil leak. They fixed the problem and said it was the rubber around the rim. No charge!!
July 27, 2026
Reply from Protyre Autocare - Maidstone
Hello Barbara,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Air Con check and service
Air Con check and service. Efficient and good value. The customer service staff are knowledgeable and always helpful
July 24, 2026
Reply from Protyre Autocare - Maidstone
Hello Tony,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient service
Quick and efficient service. Tyres delivered within two days of ordering. Very competitive pricing.
July 22, 2026
Reply from Protyre Autocare - Maidstone
Hello Mr Fidgett,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always feel I get an reliable honest…
Always feel I get an reliable honest opinion. Totally trustworthy
July 22, 2026
Reply from Protyre Autocare - Maidstone
Hello Wendy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maidstone
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficiency
Efficiency, kept me up to date on what was needed. Was honest and completed job in allocated time.
Would of liked car to be hoovered and valeted as well as part of the service though
July 22, 2026
Reply from Protyre Autocare - Maidstone
Hello Tracy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
July 22, 2026
Reply from Protyre Autocare - Maidstone
Hello Les,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great group of people at Maidstone…
Great group of people at Maidstone protyres
Nothing too much trouble
Very polite
July 20, 2026
Reply from Protyre Autocare - Maidstone
Hello Karen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly garage
friendly helpful staff. A clean waiting room with easy viewing of work being done. Easy booking online
July 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Jacquie,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful advice tyres I needed at a good…
Helpful advice tyres I needed at a good price fitted at a time convenient for me
July 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Mary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, polite and helpful staff. Highly recommend- thanks for the ice cold air con!!
July 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
For the issue on my car ,services was…
For the issue on my car ,services was good enough and price to. Compare with other 2 previous garages i was to,and they couldn't fix it,yes worth to go back there .
July 15, 2026
Great service
I booked my van in for two new front tyres,for a good price.
The service I got was good as always.
July 11, 2026
Reply from Protyre Autocare - Maidstone
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.