Protyre gave me a time frame for when my car would be ready from mot and service. You have peace of mind that you will be called promptly if any queries if further work is required, had a guide price... See more
Company replied
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The service was excellent Pricing is affordable, i wasn't kept waiting the tyres were fitted in a sort amout of time the staff were polite and made me feel welcome nice clean waiting room and hot dr... See more
Company replied
Great service, friendly staff. Fully explained issue and costs prior to commencing work, reasonable pricing. Would use again and recommend.
Company replied
The guys at Protyre are always friendly and helpful. I must have been going here for at least 10 years. I wouldn't use anywhere else for my MOTs. The place has had a makeover and there's better seati... See more
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Company details
About Protyre Autocare - Maidstone
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Forstal Road, Aylesford, ME20 7AE, Maidstone, Maidstone, United Kingdom
- 1622717277
4.9
Excellent
2K reviews
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Completed work without permission
UPDATE,
been in contact with Jamie from the garage regarding this and they have apologised for the mix up.
Usually would give 5 star but on this visit for some reason it was decided to complete work on the car without discussing it with me or my wife first.
It was booked in for a break test to find what was needed to be worked on and then work on it as and when we had the funds and instead the pads and discs were replaced and we were given a £370 bill to pay right there and then when we had not prepared any funds to pay.
This forced my wife to use finance and have a £90 monthly bill which is going to be difficult to afford.
July 6, 2026
Reply from Protyre Autocare - Maidstone
Dear Ross,
Thank you for taking the time to leave your review.
We’re sorry to hear that your recent visit did not meet the usual standard you have come to expect from us. We understand your concerns regarding work being carried out before this was discussed. We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Such lovely helpful staff
Such lovely helpful staff. They are so accommodating and always make a non-petrolhead ! Lovely experience:)
July 1, 2026
Reply from Protyre Autocare - Maidstone
Hello Laura,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were excellent at Protyre…
Staff were excellent at Protyre Maidstone. A very good experience. I paid a good price for my Falken 520 tyres
June 29, 2026
Reply from Protyre Autocare - Maidstone
Hello Tarumarajan,
We truly appreciate you sharing your positive feedback! We are delighted to hear our in centre team provided excellent service and that you had a very good experience at our Maidstone branch. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Maidstone
Hello Mark,
We appreciate your 5-star review! We are delighted to hear that you found our team in centre friendly and our prices competitive. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Excellent friendly service at the…
Excellent friendly service at the Aylesford Branch, used these guys many times for Air con, Alignments, Exhausts, Tyres etc.
Always polite and there is a lovely park (Cobtree Park) just 3minutes away to walk around or have some food.
June 24, 2026
Reply from Protyre Autocare - Maidstone
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maidstone
Dear Trevor Barton,
Thank you for your kind words.
We are delighted you had a positive experience with our team at our Maidstone branch.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Shane, Jamie & the Aylesford Team
Shane, Jamie & all the staff at the Aylesford branch always go over & above to advise & please.
They are super friendly & courteous. I couldn't recommend them enough.
June 24, 2026
Reply from Protyre Autocare - Maidstone
Hello Elizabeth,
We are so happy to hear about your positive experience with our team at Aylesford. We truly appreciate your kind words and recommendation. Thank you for sharing your feedback!
Best regards,
Eddie
Customer Care - Protyre
Honest people don’t try to rip you off
Honest people don’t try to rip you off. Car went in on time and the estimated finishing time was spot on
June 22, 2026
Reply from Protyre Autocare - Maidstone
Hello Mick,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very polite and helpful
Very polite and helpful, nice atmosphere to take care of for a mot !! Thank you
June 19, 2026
Reply from Protyre Autocare - Maidstone
Dear Mrs Kelley,
We're so glad you had a positive experience with our team at our Maidstone branch, and appreciate your kind words about our helpfulness and atmosphere.
Thank you!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Maidstone
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
had my MOT and having a coffee machine…
had my MOT and having a coffee machine in the waiting room was much appreciated. Service was quick, and compared to my usual service centre- was cheaper.
June 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Dinno,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
They managed to fit me in quickly, and nice people.
They managed to fit me in quickly.
June 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Geoff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good experience, recommended
I recommend this garage, they are friendly and honest. I have used them for a number of years and other members of my family also use them.
June 17, 2026
Reply from Protyre Autocare - Maidstone
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A really good service as usual
A really good service as usual. Very professional and helpful garage.
June 17, 2026
Reply from Protyre Autocare - Maidstone
Hello Mr West,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Aircon regas carried out as planned
Aircon regas carried out as planned. On time, tidy waiting area and great staff. Sensible pricing.
June 13, 2026
Reply from Protyre Autocare - Maidstone
Hello Mr A,
We're so pleased to hear you had a great experience with our aircon service. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
Excellent service delivered with…
Excellent service delivered with respect and friendliness. Thank you
June 15, 2026
Reply from Protyre Autocare - Maidstone
Dear Paul,
We're so glad to hear you experienced excellent service delivered with respect and friendliness at our Maidstone branch.
Thank you for your kind words!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - protyre
Trust
Went for a new tyre for a slow puncture, they discovered faulty valve and replaced.. really grateful for their honesty and professionalism
June 15, 2026
Reply from Protyre Autocare - Maidstone
Hello Morris,
We would like to thank you for sharing your feedback regarding the service you received at our Maidstone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Maidstone
Hello Richard,
We are so glad to hear our team in centre was helpful and professional. Thank you for your kind words.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Maidstone
Hello Jill,
We truly appreciate your 5-star review! We are delighted you enjoyed our service and liked the waiting room.
Best regards,
Eddie
Customer Care - Protyre
The staff are always very helpful
June 8, 2026
Reply from Protyre Autocare - Maidstone
Hello Mrs Rowe,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maidstone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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