The team replaced my (potholed) tyre and sorted the tracking quickly and at a decent price - no pressured upselling just good honest service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service on my tracking and also kindly pointed out many other things wrong with my car and also documented it so i can explain to my mechanic thanks again good quick prompt great communicatio... See more
Company replied
A huge thank you to Mike, Lee, Branden & co at Protyre, New Milton, Hampshire UK. First class service re ordering/fitting new tyre and front/rear wheel alignment, after unsuccessfully navigating my wa... See more
Company replied
Highly recommend the New Milton branch - all staff were knowledgeable, friendly & solution focussed. The team were happy and cohesive meaning the time spent there whilst work carried out was pleasant.... See more
Company details
About Protyre Autocare - New Milton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
131-133 Old Milton Rd, New Milton, BH25 6DP, New, Hampshire, United Kingdom
- 01425 613647
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made an appointment online and when I…
Made an appointment online and when I turned up for my allotted time the team were ready for me as was the tyres I requested. A quick 30 minutes later and I was on my way grateful for the speedy service and attentive staff
September 21, 2026
Reply from Protyre Autocare - New Milton
Hello Robin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Incorrect tyres fitted
Incorrect tyres fitted . Took 3 returns for them to realise causing warning lights and burning smell .
September 21, 2026
Reply from Protyre Autocare - New Milton
Dear Victoria Blackwell,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Friendly and knowledgeable.
Friendly and knowledgeable.
Expertly carried out my free holiday tyre and tracking.
Tracking corrected.
Informed of all that was needed and for future checks.
September 11, 2026
Reply from Protyre Autocare - New Milton
Dear Shirley Macey,
Thank you for taking the time to share your really positive feedback!
We are delighted to hear that you found our team friendly and knowledgeable, and that your free holiday tyre and tracking service was carried out expertly.
We're pleased that the tracking was corrected and that you were fully informed about everything needed for now and for future checks.
We will look forward to welcoming you again in the future at our New Milton branch.
Kind regards
Kayliegh
Customer are - Protyre
Thank you to the guys who sorted my…
Thank you to the guys who sorted my tyres and windscreen wipers out last week. I was shocked to find the tracking on my vehicle was very out and consequently my front tyres had worn very badly on just one edge. All the staff were friendly and professional and advised me on the best replacement tyres for my vehicle. I was delighted to have new wipers fitted at the same time - so quiet in this recent rain! They fitted it all and corrected the tracking whilst I waited. I would highly recommend them and thank them for treating me so very well.
September 16, 2026
Reply from Protyre Autocare - New Milton
Hello Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I had a quick and efficient service…
I had a quick and efficient service with my car. A puncture repair. Friendly staff.
September 18, 2026
Reply from Protyre Autocare - New Milton
Hello Karen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient and very pleasant staff
Had a slow puncture which was difficult to find but the staff found it and dealt with it in an effective manner,
September 16, 2026
Reply from Protyre Autocare - New Milton
Hello Raymond,
We're glad our team at New Milton could effectively locate and resolve the slow puncture for you. We appreciate your kind words about our service.
Best regards,
Eddie
Customer Care - Protyre
I called 8.30 am and the technician was…
I called 8.30 am and the technician was very polite and helpful as suggested going over within the hour, which i did and they repaired the tyre fault within the hour. excellent service!
September 16, 2026
Reply from Protyre Autocare - New Milton
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the efficient and helpful service you received from the team at New Milton.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Excellent service and attitude from the…
Excellent service and attitude from the phone call on late pm, the day before. Right upto the fitting, of all 4 tyres, early the next morning.
All of the staff dealing with my van, worked as a very well trained team.
September 16, 2026
Reply from Protyre Autocare - New Milton
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Superb - go here
Superb. Lovely team with Mike the manager who sets a great atmosphere. They did my tyres quickly and gently and set the car up just right. Thank you!
September 16, 2026
Unprompted review
Reply from Protyre Autocare - New Milton
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tyre not delivered as promised
Tyre was ordered and paid for online and I was invited to book an appointment for the following day which I did. When I arrived I was told that the tyre had not arrived. Why did no one phone me to save me a pointless journey ? I've always had good service here but the process clearly broke down on this occasion. The manager has since contacted me to apologise and it's good to see they take problems seriously.
September 5, 2026
Reply from Protyre Autocare - New Milton
Dear Steve Hemmings ,
Thank you for your feedback . We are sorry to hear that your recent visit to our New Milton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Always good service from NM Protyre
Always good service from NM Protyre. Friendly and competitive.
August 3, 2026
Reply from Protyre Autocare - New Milton
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very quick and efficient service
Very quick and efficient service. I took my car in as there was a noise when driving. It was diagnosed quickly, part located and car fixed in a couple of hours.
September 4, 2026
Reply from Protyre Autocare - New Milton
Hello Jackie,
We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello Christine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, quick and efficient! Mike and Brandon were very welcoming and informative.
September 2, 2026
Reply from Protyre Autocare - New Milton
Hello Miss Dixon,
We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I had booked a appointment and was told…
I had booked a appointment and was told would take around 30/40 mins to change 2 front tyres and tracking .i waited 2hours until completed which messed my day up .after the guy said he couldnt reset my tyre pressure as couldnt see how to do it .i didnt pay attention as just wanted to get out of there .straight after driving off had air bag sign come up along with other lights and didnt realise until next day that all controls including horn was not working .i called them they said nothing to do with them tbey dont touch the computer system .but having googled they could of knocked the sensor or broke the sterring coil ? Something like that they said i can go in for diagonistic but im sure they will not admit fault so i dont see the point in going back just wont ever use them again
September 7, 2026
Reply from Protyre Autocare - New Milton
Dear Sophie Stride,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly informative staff who were…
Friendly informative staff who were helpful and cheerful. Excellent service for tyre change we needed and interesting to hear history of company as told to us by the manager in your New Milton, Hampshire branch.
September 7, 2026
Reply from Protyre Autocare - New Milton
Hello Sue,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Every time I call into the New Milton…
Every time I call into the New Milton Protyre branch I always get great service, the manager and lads are always helpful and their always good professional advice .
September 7, 2026
Reply from Protyre Autocare - New Milton
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Genuine Team and Amazing Service
Mike and Lee were amazing. I needed a tyre to be swapped out urgently as I needed to travel North. The tyre was ordered and the supplier sent the wrong tyre. Mike and Lee could not do enough to get me a replacement that AM which they did. They truly went out of their way to get it sorted that morning which they did. They were aware of my family emergency in the North and pulled out all the stops to assist. They truly were genuine and put my situation first. I recommend them over anywhere else. Great team that care. Thank you.
September 4, 2026
Unprompted review
Reply from Protyre Autocare - New Milton
Hello Ilan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A credit to the Protyre organisation
As ever, the men at your New Milton tyre shop are a pleasure to deal with - the work is completed in good time in a courteous manner.
September 2, 2026
Reply from Protyre Autocare - New Milton
Hello Doug,
We would like to thank you for sharing your feedback regarding the service you received at our New Milton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.