Update: I have received the service check sheet and spoke to the branch manager who confirmed all work was carried out in accordance with the service level booked. Thank you for your call and clarifi... See more
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See what reviewers are saying
Excellent communication following a web purchase of 4 tyres at a very competitive price. Phoned me to offer an earlier fitting slot which was convenient. Tyres were fitted quickly and professionally.... See more
Company replied
Tony & his team are fantastic as always. He is not always able to get my brand tyre in however gets us in promptly to fit and does a complimentary health check. Staff are knowledgeable, frie... See more
Company replied
Easy of booking and paying on-line. Cheaper than ATS and Kwik-Fit even without an additional discount. Air conditioning recharged quickly and efficiently, all round good service. Also recently had... See more
Company details
About Protyre Autocare - Newport Gwent
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
449 Corporation Road, Newport, NP19 0HE, Newport, Gwent, United Kingdom
- 01633 279300
4.9
Excellent
722 reviews
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The staff are amazing and really go out…
The staff are amazing and really go out of their way to help
I would never go anywhere else
October 6, 2025
Reply from Protyre Autocare - Newport Gwent
Dear Customer,
We're happy to hear that our staff's efforts to assist you were so appreciated!
Thank you for your wonderful feedback; we truly value your loyalty and support.
we will look forward to welcoming you again at our Newport Gwent branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good service.
October 15, 2025
The staff were helpful and had all the…
The staff were helpful and had all the factual information.
They did their job well and kept me updated.
They were good at their job and professional
October 15, 2025
Problem Fixed
We all know motoring can be expensive, and my day went from bad to worse when I collected a screw in the rear tyre on the way to work.
I rang Protyre, who are on my way home, got a price and a tyre in stock. I asked them to keep the tyre for me as it was the only one left in stock, and I would call in on my way home.
As asked, they kept the tyre, and once I confirmed it was me who had rang one of the fitters, Tyler Coles started to sort my tyre out. Tyler couldn't have been any more polite and professional if he tried. I genuinely appreciate good customer service, and Tyler was right up there in my opinion.
I'd been having problems with my TPS as well, so I asked Tyler to check them for me. He did, and they were all dead, so 4 new TPS were required too. Tyler spoke to his manager, Aled Dobson, who confirmed they had the sensors in stock and they could fit them there and then, so I asked them to do so.
The final bill was a bit more than I had hoped, but the customer service, professionalism and workmanship were excellent. There was another colleague who helped with putting everything back on the car and checking pressures and torque settings on the wheel nuts, but unfortunately, I didn't catch his name. There was only a three-man team that I saw on this occasion, but they were all excellent, and I would highly recommend them on that alone.
October 13, 2025
Tyre Wizards 🧙♂️
Tyre Wizards 🧙♂️
They know their stuff, great advise, helpful and take care of the car.
October 15, 2025
Your App was user friendly and booking…
Your App was user friendly and booking so prompt. The garage was so professional and friendly staff.
October 10, 2025
Fast and friendly service
The guys at the Newport branch fitted me in on a Saturday in quick time. Fast efficient and always a friendly service.
October 8, 2025
Reply from Protyre Autocare - Newport Gwent
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very friendly
The staff were very friendly, gave me good advice about my puncture and the service was very quick
October 1, 2025
Reply from Protyre Autocare - Newport Gwent
Hello Stella,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team in centre was friendly, helpful rand efficient.
Best regards,
Eddie
Customer Care - Protyre
I ordered incorrect wrong size
I ordered incorrect wrong size
They were very helpful in switching to correct size
October 1, 2025
Courteous staff and good advice
Job done on time. Good advice given. Staff were courteous and efficient. I would use them again.
September 26, 2025
Reply from Protyre Autocare - Newport Gwent
Hello Mr Jones,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic team and service Protyre Newport…
Can’t recommend the team at protyre Newport highly enough. They were fantastic when I had a puncture that could not safely be repaired. They found the right replacement for me at a great price and fitted it at my convenience. They checked the pressure and condition of all tyres and ensured my car was road fit again. The whole team were so friendly and made the experience a nice one which sadly is not always the case as a woman going to a car mechanic service provider. Aled and the team were fantastic
September 23, 2025
Unprompted review
Interim Service
I have used Protyre Newport in the past, and can honestly say that I have always been impressed with the quality of service I have received from them.
The vehicle was booked in for a service with the team. And I was kept informed of what, if anything needed to be addressed before being carried out. The courtesy and care that they showed towards myself and my vehicle was excellent. The car was ready at the time they gave me. And I was extremely happy with the whole experience. Highly recommend the team at Newport Protyre.
September 22, 2025
Reply from Protyre Autocare - Newport Gwent
Dear Colin,
We appreciate you sharing your positive experience with our Newport branch.
It's great to hear you've consistently been impressed with the service quality and that you were well-informed throughout the process.
We're happy that the team's courtesy and care met your expectations, and your vehicle was ready as promised.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Always professional and polite staff
Always professional and polite staff - speedy service - I always use this outlet
September 22, 2025
Reply from Protyre Autocare - Newport Gwent
Hello Keith,
We would like to thank you for sharing your feedback regarding the service you received at our Newport branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Newport Gwent
Hello Jen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service big thanks to Aled the…
Great service big thanks to Aled the centre manager!
September 19, 2025
Unprompted review
Knowledgeable and friendly
I use this garage for tyres often, this time I needed help with my exhaust system. Tony was excellent and extremely informative, I had the pipe snap and needed it replaced, but even with difficulties with after market changes to the system he managed to get this fixed and back on the road. The whole team are great and friendly.
September 8, 2025
Reply from Protyre Autocare - Newport Gwent
Hello Rich,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Well done Protyre Autocare Newport
Ordered 4 tyres on line from e tyres and they were waiting for me at the appointment time of 13-00.
Aled booked me in and the work commenced immediately.
Tom who did the work, took great care not to mark the rims, and showed me the wear on the inside of all four tyres.After explaining the cause offered a four wheel alignment, which I took up. Tom was really polite showing me what he was doing at all times.
I was really pleased with the service provided and will recommend them to my friends and family.
August 29, 2025
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