Booked an appt to have a nail removed. Staff were welcoming and knowledgable about the process and likely timeframe. Work successfully / quickly completed and at a very reasonable cost. Waiting ar... See more
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Friendly, competent and engaged management and staff, very polite and courteous whether you have a Benz or a bucket. Service at Poole is fast and very honest about the work needed and the price and w... See more
Company replied
Really happy with the service at Protyre in Poole. I needed a tyre changed quickly as I was on holiday and they were so helpful from start to finish. Everything was done quickly, professionally and w... See more
I have used your Garage for some years now, and the service staff are amazing. Unfortunately this has not happened this time T9 ARP I was given a price for the repair and tyres to just under £1000 wh... See more
Company replied
Company details
About Protyre Autocare - Poole Cabot Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom
- 01202 659911
4.7
Excellent
3K reviews
Asks customers to review
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Amazed service 🤩
Really happy with the service at Protyre in Poole. I needed a tyre changed quickly as I was on holiday and they were so helpful from start to finish. Everything was done quickly, professionally and with no fuss. The staff were friendly and made the whole experience really easy. A massive thank you to Manager James, Chris - No 2 & Fitter Jim.
I Would definitely use them again and highly recommend them! ⭐⭐⭐⭐⭐
August 28, 2026
Unprompted review
A Good Job
Car taken to workshop at time booked. All wheels needed to be moved and this was done well. Staff behind counter very polite and accommodating.
August 28, 2026
Appt to have a nail removed.
Booked an appt to have a nail removed.
Staff were welcoming and knowledgable about the process and likely timeframe.
Work successfully / quickly completed and at a very reasonable cost.
Waiting area was clean and well maintained and the free coffee was appreciated.
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Poole Cabot Lane
Hello Lynn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Searched online and Protyre were by far…
Searched online and Protyre were by far the best price with a 20% discount on Premium tyres. Booked and paid online.
Excellent service as always and job completed in good time.
August 26, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Ann,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our customer service is excellent and our prices are fair, so we are delighted to hear that you are happy with the service you received from the team. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Eileen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Satisfied customer
Always get friendly greeting and conversations with reception staff. Have dealt with Protyre for numerous years and have always been pleased with service. Keep it
August 24, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Dear Mihai Dumitrache,
Thank you for your feedback. We are very sorry to hear that your recent visit has not been a positive one for you on this occasion.
We would like the chance to investigate this matter further for you. Your concerns regarding the wait time and the missing wheel nut covers have been brought to the attention of management, and they will be in touch as soon as they can to discuss this further.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Elaine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre pressures uneven and massively overinflated
New front tyres fiitted. Tyre pressures were uneven and one side was nearly double what it should have been!
August 21, 2026
Unprompted review
Reply from Protyre Autocare - Poole Cabot Lane
Dear Nicola Purton,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Customer service is brilliant.
August 21, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Your local, likeable garage!
Friendly, competent and engaged management and staff, very polite and courteous whether you have a Benz or a bucket. Service at Poole is fast and very honest about the work needed and the price and why things cost what they do - they always go through the job realistically too. Price-wise, they're great value for money for the work done, so I will keep on coming back.
August 17, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and efficient.
August 19, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Jane,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello David,
We're delighted to hear that you found the service provided by our team at Poole Cabot lane to be great and friendly. Thank you for taking the time to leave us a 5-star review.
Best regards,
Eddie
Customer Care - Protyre
Took my car in for a service and mot…
Took my car in for a service and mot last week.
Was kept up date with work and costs.
Very polite and helpful and I never feel like I'm being ripped off.
August 17, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Diana,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked MOT arrived on time and dealt…
Booked MOT arrived on time and dealt with promptley
and finished on time.
August 17, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Ed,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
good online price and booking all…
good online price and booking all worked fine. great job
August 17, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have used your Garage for some years…
I have used your Garage for some years now, and the service staff are amazing. Unfortunately this has not happened this time T9 ARP I was given a price for the repair and tyres to just under £1000 when ringing this morning it was found that the repair to the Wet belt is not something that can be undertaken at your depot. As a carer my car in important and an aborted visit a waste of time would have been a great inconvenience.
August 17, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear Bridget Punyer,
Thank you for your feedback. We are sorry to hear that your recent experience has not been a positive one on this occasion. We would like the chance to investigate this matter further for you, therefore your concerns have been brought to the attention of the management team and they will be in touch as soon as they can to discuss this further
Best regards,
Eddie
Customer Care - Protyre
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