Booking process was quick and easy. When arriving at garage, was see quickly and staff were very polite and welcoming. My tyre replacement was quick and the mechanic who completed this explained what... See more
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Was let down on a Saturday morning for 2 new tyres from a friends garage, went online and had a same morning appointment, same price that my friend had quoted me! Job done well, really lovely guys! No... See more
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The staff here are so helpful and accommodating. They are polite and friendly whilst offering advice and give us pricing alternatives to suit our budget. They usually allow us to drop the car earlier... See more
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My tyre burst at 2 am in the morning on my way home from an emergency appointment for my husband. When I rang protyre early the next morning Chris talked me through what I needed to do so he knew whi... See more
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Company details
About Protyre Autocare - Poole Cabot Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom
- 01202 659911
4.7
Excellent
3K reviews
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Excellent
Always polite, reliable, friendly and respectful. Good communicators. They go the extra mile to fit you in if possible. The leadership is clearly excellent because the whole team is great. No issues with quality of work.
September 30, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
RECEPTION WERE VERY HELPFUL
September 28, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mrs Sexton,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mrs Guerrier,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service from Matt and his…
Excellent service from Matt and his team.
Can not fault their customer service level, would advise anyone to take advantage of this level of service.
Thank you
September 28, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mr Callighan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always had good service from both the…
Always had good service from both the guys on the desk to the fitters.
September 25, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear Ian Barber,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole Cabot Lane branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
Appointment for 08.00
Appointment for 08.00, vehicle inspected immediately, report on action necessary available within 5 - 10 minutes, all requirements carried out straight away no problem. Drove my car away within 50 minutes. First class service.
September 23, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear Mr Andrews,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from our team at our Poole Cabot Lane branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Clearly there’s a problem!
I had pre booked a mot and service on line weeks prior for my 10 am appointment today. I was hoping to wait for my car till it was finished. The manager I was told was off until the following Tuesday hence the general manager chis? Spoke with me. He said I would have 3/4 hr wait as they had (I believe he said) two mechanics? I told him I wasn’t prepared to wait that long so asked him not to do the service, hoping he would come back wanting to keep my business, I was wrong! he had no problem with cancelling this. He clearly did not have customer service experience.
I chose to wait in my car until the mot man collected it, I would like to say he was extremely pleasant, for that I thank him.
I phoned customer services to make a complaint , the lady came back agreeing they only had in two mechanic’s so why wasn’t I phoned prior to coming in if they didn’t have adequate time? I decided to take a walk and saw 4/5 men working on different cars? I took pictures as I couldn’t believe it. I phoned customer services again and spoke to a gentleman, I explained what I had been told wasn’t true. He was going to add this to my complaint , I’m now waiting to hear from the area manager, not that it’s going to help me now!
I have returned home disgusted and without my car being serviced!
I like to say I have been going to pro tyre for a few years and was always pleased before.
This morning has proved to me they are not able to run a business professionally or efficiently.
October 6th I have not had a call or a letter from when I made my complaint? This proves they don’t carry out any customer services complaints as a matter of importance!!!!!!
October 13th I phoned customer services again last week asking for a call back from whoever was dealing with my complaint, still have had no communication from them just as well I don’t give up!!
I will continue with my updates until I get a response….in the meantime be careful with this company as complaints are ignored!!
21st October no surprise i still haven’t received a letter or a call from customer services!
They can’t even up date their reply on here?
3rd November
i received a call last week and was told i would get a call back later in the week…..still waiting!!🙄
6th Nov
Just a had a call this morning!! This person was clearly not a manager or someone in the position to talk to the public regarding complaints! i found him very rude so chose to cut the call.
Thankfully through all this i have found a fantastic garage near to me, with EXCELLENT customer services and exceptional prices.
If I could take the one star off i would.
Be warned if you go here take into account complaints are not dealt with!
September 25, 2026
Unprompted review
Reply from Protyre Autocare - Poole Cabot Lane
Dear Mandy Pollyn,
Thank you for your feedback. We are sorry to hear that your recent visit to our Poole Cabot Lane branch has not been a positive one on this occasion.
We can confirm that your complaint was raised with higher management on 25 September, and your concerns are currently being reviewed. We would like the opportunity to investigate this matter further for you, and a member of the management team will be in touch as soon as possible to discuss your concerns and provide an update.
We apologise for any inconvenience caused and appreciate your patience while this matter is being looked into.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Joanne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant service from start to finish
Brilliant service from start to finish. Definitely will be using them in the future.
September 18, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Marjo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient
Quick, efficient and staff were friendly. Can't fault the service.
September 23, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mr Norman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Lack of communication let Protyre down
Online booking system really easy and clear to use, I had booked my daughters car in for two tyres to be replaced at 3pm. When asked if I was going to wait I asked how long it would take and told about an hour. I asked to be notified by mobile when job completed, number was checked on the screen to enable this to happen. I did not receive a call, I tried to phone the branch but was on hold in a queue so drove to the branch at 4.30pm to find it was closed. The car was sat on the forecourt but I was unable to collect it as keys were in the building. My daughter was without her car that evening and all the next day (as closed Sunday). When I contacted the branch 8.30 Monday morning, I explained the situation, the employee apologised (even though he wasn’t there on Saturday) and offered to pick me up to collect the car, which I greatly appreciated as didn’t have a way to get there. I am happy with the work that has been completed but should have received a call as promised or at least been informed that closing time was 4pm on a Saturday so I would need to collect the car before this time.
September 19, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Dear Mrs Maple,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration caused by the lack of communication. However, we are pleased to hear that the work completed was satisfactory and appreciate your understanding of the Monday employee's efforts to assist you. We have passed on your feedback to management.
If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Cabot Lane
Hello Berty,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, therefore we are delighted to hear that you are happy with the service you received. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
great sevice
September 21, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mr Simmons,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient Professional Staff,
Efficient pro. staff, Planned work/appointment kept to time.
September 21, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Stan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service and…
Excellent customer service and exceptionally helpful staff
September 21, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick fix
Great experience, started the day with a flat tyre, stopped by after work and the guys fit me in first thing the next morning despite being incredibly busy. Great customer service!
September 21, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Lexi,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service Thank you Eddie
I had a problem with a refund and gave an initial low review, but Eddie resolved this in 1 day for me. That's great customer focused service and the staff at Cabot Lane in Poole are friendly and courteous and rather than do work that was not required when they could have, they came right back and said no, so my pre-paid work is now refunded and I would highly recommend Cabot Lane branch and Eddie in customer service. What a guy, thank you Eddie.
May 4, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and price as usual
Great service and price as usual, website is very easy to use, ordering, booking and payment easy and quick.
Coffee and toilet facilities are good while you wait and very helpful staff too.
Only thing that is a let down now, is that they don't have a bike mechanic to remove wheels, had to do it myself and drive/delivery wheels and refit.
Wasn't all bad 1st time taking wheels off a bike and learnt a few things doing it.
September 14, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Martin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service!
September 16, 2026
Reply from Protyre Autocare - Poole Cabot Lane
Hello Anthony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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