Following a telephone enquiry I was booked in the very same morning for both rear tyres to be fitted. Having arrived on time the fitting took no more than 20 minutes. Excellent service quality and a v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good price efficnt svc only letdown was a dirty tyre fitter, so I had to clean the beige leather from the oily mess. Free coffee; however, no cups, so not very good to offer free coffee if you have... See more
They were helpful as i booked my mot and service there was a glitch for some reason unknown reason my booking got cancelled but luckily i had some evidence that it was booked, so they kept my car a... See more
Company replied
Knowledgable and professional front desk team. Comfortable and clean waiting area, a step above anywhere else similar I've visited. Tyres fitted on time without fuss. First class.
Company replied
Company details
About Protyre Autocare - Taunton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Priory Bridge Road, Taunton, TA1 1QB, Taunton, Somerset, United Kingdom
- 01823 282424
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional
Fantastic customer service from Dave and exceptional value for money as usual.
May 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Let down when returning to resolve issues.
Recently took our car to Protyre Taunton for a service and MOT. We were advised that additional suspension work was needed, which we agreed to, but unfortunately the car now seems to drive worse than before and still has the original creaking issue, along with a new clunking noise that wasn’t present previously.
There was also confusion with the paperwork as we were initially given another customer’s MOT certificate. When we returned to collect the correct one and ask about the ongoing issues, the experience was disappointing. The staff member on the front desk was dismissive, blunt and unhelpful when we tried to explain our concerns.
Another confusing point was that advisories mentioned verbally during the original visit didn’t appear on the MOT certificate we were later given.
Mistakes can happen, but overall the customer service and handling of the situation left us with very little confidence. Better experience initially but let down when returning to resolve issues. Sadly we won’t be returning.
May 23, 2026
Unprompted review
Reply from Protyre Autocare - Taunton
Dear Simon Levi,
Thank you for sharing your recent experience with us. We are truly sorry to hear that your visit for a service and MOT did not meet your expectations.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Quick and efficient service
Quick and efficient service, Tracking was checked and adjusted very quickly. Report's on tracking, tyres and even brake ware.
Would use again.
May 22, 2026
My vehicle driver side door panel not fit properly and i found couple of door lock bush missing and found one bush inside door panel
Overall, I had a good experience. However, I felt that the receptionist did not explain things clearly to me, while I noticed that other customers were given more detailed explanations.
As all payments were made in advance, I believe customers should receive the same level of attention and professionalism. My suggestion would be to improve customer service and communication to ensure all customers feel equally valued and informed.
May 22, 2026
Reply from Protyre Autocare - Taunton
Dear Jamsheed Cholakkal,
Thank you for taking the time to share your feedback - we really appreciate it!
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore we have notified the Area Manager of your concerns, and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Very welcoming staff
Very welcoming staff, informative of letting me know of what additional work will be needed in near future.
Free tea/coffee whilst waiting. A relaxed hour
May 22, 2026
Excellent service levels
Dave was brilliant, found 2 nails in my tyre, fixed the puncture in under half an hour and all for a very reasonable price, highly recommend!
May 11, 2026
I ordered 4 tyres.
I ordered 4 tyres.. when I got to the branch only 3 had been delivered.. the branch were the most unhelpful people I have ever met.. it took me 4 phone calls to black circles to get my 4th tyre fitted.. I lost time and money through wasting my time! I’ve always used tyre shopper.. this was the 1st time using black circles.. the worst experience I’ve had having tyres fitted
May 15, 2026
Reply from Protyre Autocare - Taunton
Dear Mr Kelland,
Thank you for leaving us a review.
We are truly sorry to hear about the issues you experienced with your recent tyre order and fitting. We understand your frustration with the missing tyre. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Super responsive and helpful staff
Super responsive and helpful staff, good product pricing.
May 13, 2026
Great MOT experience
Protyre performed my MOT last weekend and it was such an easy process. Booking was simple and there were lots of time slots available. Staff were friendly and the MOT was completed really quickly and lots of detailed information was provided to me afterwards. Would highly recommend
May 9, 2026
Excellent job and the schedule service…
Excellent job and the schedule service is on time as scheduled.
Well done.
PRICE IS RIGHT.
May 13, 2026
The team made every effort to fix the…
The team made every effort to fix the issue with my car and ensure it was running correctly.
May 11, 2026
My aircon regas all went according to…
My aircon regas all went according to plan. No problems. Very efficient service.
May 11, 2026
If you are a woman and not as…
If you are a woman and not as knowledgeable about cars AVOID this garage PLEASE!
May 8, 2026
Unprompted review
Reply from Protyre Autocare - Taunton
Dear Cassie,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Booking easy to do and work carried out…
Booking easy to do and work carried out at stated time with tea and coffee available.
May 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.