Always lovely customer service and good work done on the car. Never any issues and always come here for everything needing done. Prices are decent also compared to other garages. Can get you in fast w... See more
Company replied
Location
Switch locationUnit 34 Clay Flatts Industrial Estate, Workington, CA14 2TQ Workington, Cumbria, GB
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Drove in, left the keys with reception, went to get some shopping at Morrisons, came back, picked up keys, drive away. So why have I only given four stars? I never got a receipt that's why. N... See more
I have been bringing my cars to Protyre for so many years. It has always been so easy to make an appointment for MOT, service and repairs. The staff are polite, efficient and knowledgeable when discu... See more
Company replied
Michael & Chris absolute fab guys along with the rest of the team! Sorted out 2 new tyres immediately despite me being early for my booking. and got the alignment sorted for me too. Honestly w... See more
Company replied
Company details
About Protyre Autocare - Workington
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 34 Clay Flatts Industrial Estate, Workington, CA14 2TQ, Workington, Cumbria, United Kingdom
- 01900 602240
4.5
Excellent
1K reviews
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I called late afternoon and they said…
I called late afternoon and they said to bring my car in for a repair the service was second to none and I would recommend them to anyone
September 22, 2026
Reply from Protyre Autocare - Workington
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Workington branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and approachable staff
Friendly and approachable staff! Quick turn around for tyre change
September 23, 2026
Reply from Protyre Autocare - Workington
Hello Ali,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Kept me updated on my car’s progress…
Kept me updated on my car’s progress from service right through to its mot. The young guy on the phone was very helpful, sorted everything out for me so thank you.
September 21, 2026
Reply from Protyre Autocare - Workington
Hello Dawn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very slow service for two tyres being…
Very slow service for two tyres being replaced, Both tyres were wrong pressures resulting in a tyre pressure warning flashing up after a short journey, Rectified at home by letting pressure out of the two new front tyres!, Also a chip on one of the wheels
September 21, 2026
Reply from Protyre Autocare - Workington
Dear Lesley Webb,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Always good service from staff
September 18, 2026
Reply from Protyre Autocare - Workington
Hello Jay,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Polite, helpful and great service
The first person I spoke to at the desk could not have been more polite or helpful. Service was great and in time. No issues whatsoever and would highly recommend.
September 16, 2026
Reply from Protyre Autocare - Workington
Hello Leslie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Service at opening time, MOT at closing time…
I usually am really happy with Protyre but this time not so much. I booked a service and mot combination and booked Workington as they could do it very quickly. When I arrived however, I was told the car would be serviced first thing in the morning and the MOT would be done at the end of the day. It wasn’t clear from booking this would be the case and had I known beforehand, I’d have waited for Carlisle slot. I always leave my car for an MOT and service and collect it a couple of hours later. I booked specifically a morning slot assuming both would be done in the morning. I was then told upon collection 15 mins before the garage closed that my car failed its MOT because of a rear bulb, which was fine. But… I was told “too late for us, can’t get supplies, we can’t fix it, so you’ll have to take it and get it sorted yourself.” I said fine, I’ll do that and get it tested closer to home. I was then told “you can’t do that, you have I’ll have to bring it here.” I said okay and left. Obviously I know how free retests work and half price free retests work… but I felt they just couldn’t be bothered to source a bulb because it was near the end of their day. I’m sure there is a TMS nearby… so I ordered a bulb off amazon, next day delivery for £1.29, fitted it myself and got Kwikfit (Junction Street, Carlisle) to test and pass my car for me which they did.
September 16, 2026
Reply from Protyre Autocare - Workington
Dear Customer,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Great pricing.
Great pricing.
Friendly staff.
On time.
I like the reminders.
The way to book an mot is easy.
September 14, 2026
Reply from Protyre Autocare - Workington
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent friendly and honest service
Desperately needed 2 new front tyres, I walked in within the last hour of the day and the friendly man at the desk was able to squeeze me and get the job done just before closing. He offered a range of tyres which he had in stock and advised me on which were the good brands and good value for money. Walked away very happy and really appreciated the last minute job :)
September 8, 2026
Unprompted review
Reply from Protyre Autocare - Workington
Hello Chloe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Workington.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Excellent
Managed to get me booked in quickly in an emergency and sorted everything out quickly, great customer service
September 9, 2026
Reply from Protyre Autocare - Workington
Dear Brian Agnew,
We would like to thank you for sharing your feedback regarding the service you received from our Workington branch.
We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team delivered this to you, especially in an emergency.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Workington
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Have lodged a complaint as believed i…
Have lodged a complaint as believed i was incorrectly told a tyre was unrepairable to ensure i bought a new one
September 4, 2026
Reply from Protyre Autocare - Workington
Dear Ken,
Thank you for leaving us a review.
We can confirm that we have received your email regarding this matter and it has been escalated with management. They will investigate and will be in touch with you as soon as possible.
Best regards,
Eddie
Customer Care - Protyre
Car failed MOT on a Thursday
Car failed MOT on a Thursday , needed new brake pads, couldn't make the Friday to do a repair and retest, the man on reception said 2 o clock Saturday which I could attend, breakes done no issue he then said he couldn't do the retest as the tester had gone home, he said to pop in Monday for the retest , would take 10 minutes, he assured me no appointment was needed thisvwas in the workingtonstorr.
I went monday , and was told that I had no appointment and it couldn't be carried out, this was a different person on the front desk, he was polite and apologetic and offered to donation Thursday ofvthatvweek, wasn't ideal after a few days of being messed about. He mentioned the other fella had told about 4 other customers to turn up this was most likely because he was on holiday for the week. I found this really unprofessional.
August 26, 2026
Reply from Protyre Autocare - Workington
Dear Sean Spencer ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Workington
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I ordered and pre-paid for my tyres…
I ordered and pre-paid for my tyres online. When i went to collect my car I was told that unfortunately they don' have a laser aligner.
I explained that i had paid for this to be done and the guy said that i would bw refunded.
I didnt receive a receipt at the garage so I presumed that i would get it by email? So far I have never received my refund and never had any type of communication online. It has put me off returning to Protyre, as the after service has been rubbish.
August 17, 2026
Reply from Protyre Autocare - Workington
Dear Lisa Palmer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great customer service
The team working that day were imformative and polite.
Great servuce as always from this centre.
August 19, 2026
Reply from Protyre Autocare - Workington
Hello Gaz,
We would like to thank you for sharing your feedback regarding the service you received at our Workington centre.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team in centre have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Top service.
August 19, 2026
Reply from Protyre Autocare - Workington
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
JUST A GREAT TEAM FRIENDLY AND KNOW…
JUST A GREAT TEAM FRIENDLY AND KNOW THIS WORK WELL PUTTING CUSTOMERS FIRST , PLUS DO A SPLENDID JOB ALL ROUND BEST WISHES TO ALL . EASY TO GET ON WITH AND MOST UNDERSTANING
August 17, 2026
Reply from Protyre Autocare - Workington
Hello Barrie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My MOT had expired & the guys on the…
My MOT had expired & the guys on the desk endeavoured to fit me in later that day so helpful
August 12, 2026
Reply from Protyre Autocare - Workington
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Workington branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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