Placed an order in July. Haven’t received anything yet. Still waiting. No reply to the emails or phone calls. Requested for refund but nothing.
The Pubshop Catalogue
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See what reviewers are saying
OMG ordered on 11th July, never arrived emailed them to say I needed the glasses fir 29th July, Rob assured me I would get them in time ha still waiting 7 weeks later. They now ignore my emails, how... See more
Chased our order after the 7-10 day window had passed, no answer. Chased again and on third attempt the items were sent and arrived next day. We've used pubshop before on several occasions with no pro... See more
Company replied
If there was the option to give no stars, that would reflect more precisely just how shocking this business/scam is! Ordered pizza proving goods in May and although I received an email in July to s... See more
Company details
Contact info
10 Hacche Lane, EX36 3JB, South Molton, United Kingdom
- 01305 786639
- orders@pubshop.co.uk
- www.pubshop.co.uk
I ordered an item and paid for Express…
I ordered an item and paid for Express delivery.
I received the item 2 weeks later
There is no contact number nor did they reply to me promptly!
Very dissatisfied and disappointed
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear Khalid,
We are sorry for the late delivery, however glad that arrrived on the 12th February and we have now refunded your express delivery charge with our apologies.
Kind regards
Pubshop
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Absolutely dreadful
Absolutely dreadful. Ordered goods in the beginning of January, which didn't arrive. They consistently fail to respond to emails asking where my goods are.
I usually hesitate over giving bad reviews, but they seem to be complete rip off merchants to me.
February 13, 2020
Unprompted review
Delivery took really long and it’s so…
Delivery took really long and it’s so hard to talk to anyone there as they don’t use there phones and if you email them they take a few days to reply
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear Maxine,
Many apologies for the late delivery. Glad that was delilvered around the 12th Feb for you.
I can confirm we are answering phones although at limted times at the moment
We are very sorry that the high standards we try to deliver to every customer have fallen short in this case.
Kind regards
Pubshop
DON'T TRUST THEIR DELIVERY TIMES
Paid for delivery within 3-5 working days and it turns up 9 days after. I had a plumber who turned down jobs to be available to fit the item. Contacted them 4 times and never got back to me once. No refund for postage so will not be using them again.
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear OT,
Apologies for the late delivery. We are resolving some issues and I am weare very sorry that the high standards we try to deliver to every customer have fallen short in this case however we are happy to advise the products were delivered on or around the 12th Feb and we have now refunded your Express postage.
Kind regards
Pubshop
Delivery is soooooo slow
Delivery is soooooo slow. Surely it shouldnt take over a week to get things delivered these days.
February 13, 2020
Unprompted review
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Promised to deliver within 10 days
Promised to deliver within 10 days, took over 15 days.
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear Nazir,
Apologies, We are very sorry that the high standards we try to deliver to every customer have fallen short in this case.
Kind regards
Pubshop
Order did not arrive till I chased them…
Order did not arrive till I chased them up. Then no explanation or reply to questions. Now way to talk to a human. Good prices though.
February 13, 2020
Unprompted review
Used to be good...
Chased our order after the 7-10 day window had passed, no answer. Chased again and on third attempt the items were sent and arrived next day. We've used pubshop before on several occasions with no problem whatsoever - maybe change of management?? Reviews are pretty scathing - glad I didn't buy anything more expensive than coffee cups!
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear Lindsay,
Many apologies for the delivery delay. Glad that did get there safely. Most orders do. We are sorry that it didn't arrive quicker. Not the easiest year so far although we are doing a lot to improve from before Covid and during, doing our best to correct some past mistakes too.
Kind regards
Pubshop
The order took too long to arrive
The order took too long to arrive , I now need these to be returned as I no longer need them
February 13, 2020
Unprompted review
Reply from The Pubshop Catalogue
Dear Julie,
Many apologies on this, we are very sorry that the high standards we try to deliver to every customer have fallen short in this case. We have refunded you in full for your order.
Kind regards
Pubshop
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You cant contact anyone
You cant contact anyone. Phone or email. I thought its fake website. and very very very slow delivery.some of the content was damaged. Never order again
February 13, 2020
Unprompted review
Disorganised
Everything took way to long I ordered on the 20th Jan and just received my last items yesterday on 12 feb. I had to email myself for an update after the quoted 10 working days to ask where my stuff was. Still waiting for my postage to be refunded. Won’t use again.
February 13, 2020
Unprompted review
Waited nearly 2 weeks fork delivery
Waited nearly 2 weeks fork delivery. Paid for express delivery. Contacted site no response
No c
No customer services
No one to answer phone
I have used you for a long time now and all ways been happy not this time
Refund for express delivery????
February 13, 2020
Unprompted review
Excellent service
February 13, 2020
Unprompted review
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NO GOODS RECEIVED
I bought cocktail goods before Christmas. 3 months later I have still received nothing and the company is impossible to contact. They have not replied to my emails and there is no phone number.
DO NOT BUY ANYTHING FROM THIS COMPANY!
February 11, 2020
Unprompted review
only delivered once I registered for a…
only delivered once I registered for a CCJ
avoid if possible
February 11, 2020
Unprompted review
paid for express delivery took over a…
paid for express delivery took over a week to arrive asked for refund on express and have still had no response
February 10, 2020
Unprompted review
Great products
Great products! Brilliant quality! Kept up to date on delivery via email. There was a delay in delivery apart from that it would’ve been 5 stars!!
February 7, 2020
Unprompted review
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Ignore the bad reviews
Thank you for getting my stuff to me on time for our grand opening, ignore the bad reviews, we all have tough times we should keep small businesses like this alive!! Cheapest online for catering equipment.
February 7, 2020
Unprompted review
Not having a good experience
February 7, 2020
Unprompted review
Excellent product
Excellent product, excellent service, quick and easy. Great job!
February 7, 2020
Unprompted review
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