PU prime is excellent in service and response. However there are concerns regarding those who are using its platform to conduct fraudulent activities. PMM is one of them. I relied on PU Prime and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's been 73 days since they froze my funds and kept 80-90% of them on guise of gap trading but they won't reply when I ask them to explain and listen to really happened. They won't even bother to rep... See more
Company replied
Hey eveyone Myself sangram from india Maharashtra sangli city I am using this from 2020 Nearby 6 years working Best broker in all services No deposit no withdrawal no sprade no stoploss hun... See more
Company replied
Terrible broker to use. I deposit money okay which at first my account got liquidated due to terrible signal groups. I top up my account and it says i need to cover up my deposit bonus due to bein... See more
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Bad experience
am a PU Prime client and am shocked by the broker's behavior. My profits were stolen under a generic accusation of arbitrage after my trading strategy yielded positive results. I have already contacted support without success. If the broker does not provide concrete evidence or restore my balance, I will be forced to take legal action and seek legal action through the FSA/ASIC. Account number: [26429025]
April 3, 2026
Unprompted review
Reply from PU Prime
Dear Luigi Longobarardo,
Thank you for sharing your feedback.
We understand your concerns regarding your account and the outcome of your trading activity. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading practices, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are the result of a thorough review process and are applied in line with established policies.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
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profit confiscated 2166 $ after withdrawal request very concerning
profit confiscated 2166 $ after withdrawal request -very concerning
I had a very concerning experience with PU Prime.
After trading normally and making profits, I requested a withdrawal. Suddenly, my account was placed under review.
Later, they returned only my initial deposit but confiscated around $2166 of my profits without providing any clear or valid reason.
There was no proper explanation or evidence of any violation. My account was only restricted after I became profitable.
This raises serious concerns about fairness and transparency.
I expect:
- Full return of my profits
- Clear explanation
- Fair treatment
Until this issue is resolved, I cannot recommend this broker
Update:
A formal complaint has now been published on ForexPeaceArmy. I am waiting for a fair resolution.
Update:
PU Prime continues to delay the resolution of my case.
They have repeatedly stated that an Account Manager will contact me, but no one has reached out so far.
I am still waiting for a clear explanation and a fair resolution regarding my issue.
April 2, 2026
Unprompted review
Reply from PU Prime
Dear Ahmed Hassan,
Thank you for sharing your feedback.
We understand your concerns regarding your account and the outcome of your withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity and withdrawals, are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team follows up with you and reviews your case in detail.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
PU Prime deducted my funds without explanation and blocked withdrawal
I am extremely disappointed with my experience with PU Prime.
My account (ID: 27030038) was suddenly restricted, and I was unable to withdraw my funds. On top of that, they deducted $780.87 from my balance under “Cash Adjustment - PNL” without providing any clear explanation or evidence.
I have NOT engaged in any prohibited activities such as arbitrage, bonus abuse, or fraudulent trading. All my trades were normal and executed under market conditions.
I contacted their support team multiple times, but I either received generic responses or no response at all. This lack of transparency and communication is very concerning.
At this point:
* My funds are being withheld
* No proper justification has been given
* No resolution timeline has been provided
I have now escalated this matter to financial regulators and will continue to pursue it until my funds are returned.
I strongly advise other traders to be cautious when dealing with PU Prime.
If PU Prime is reading this, I request you to resolve this issue immediately and release my funds.
Ayoub Ezzaari
March 28, 2026
Unprompted review
Reply from PU Prime
Dear Ayoub,
Thank you for sharing your feedback.
We understand your concerns regarding your account status. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are the result of a thorough review process and are applied in line with established policies.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly to provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
suspicious transactions in copytrade accounts
I would like to file a complaint regarding my copytrade account, which experienced a margin call today. I followed the OV6 MrK 2208 strategy with my last capital of $4,200. The strategy provider, OV6 MrK 2208, informed me that his account had been suspended/closed on PUPrime copytrade since March 23rd due to is issues with the PUPrime copytrade service. However, why were there still transactions taking place up until march 26th? and suddenly today my account was subject to a margin call? I feel my account has been cheated. I would like to request an explanation from PUPrime and a refund of my balance, as this is clearly fraudulent. PUPrime team, please contact me!
March 26, 2026
Unprompted review
Reply from PU Prime
Dear Khatibul Umam Rasyidi,
Thank you for sharing your feedback.
We understand your concerns regarding your copy trading account and the recent margin call. Please note that copy trading accounts are subject to market conditions, as well as the performance and activity of the selected strategy.
As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account or strategy provider details in a public forum. However, please be assured that all account activities, including trade execution and margin calculations, are carried out in accordance with our system protocols and applicable policies.
Please also note that our Trading Support Team is currently investigating your concern. To ensure your case is properly reviewed and addressed, we kindly ask you to follow up with our Trading Support Team at trading@puprime.com using your registered email address. Should you require any additional assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
We appreciate your patience and the opportunity to clarify this matter.
Kind regards,
PU Prime Team
Again replying to last reply the scam…
Again replying to last reply the scam broker puprime sent, they claim they have sent me an email to help out so I'm going to put out the email here for you all to see,,this is what they sent
Dear Moses,
Thank you for support PU Prime.
Please be inform that the minimum withdrawal amount is 40 account currency (for HKD or JPY accounts, the amount must be equivalent to 40 USD). Withdrawal requests below this amount will not be processed...
That's exactly what I'm saying, you can't peg me to a particular amount to withdraw my own funds, what if I have under $40 , you won't allow me withdraw even if I have $39.99, that is theft, you're a scam and not truthful ,until you're able to allow me withdraw my own money,youll continue to be a scam,I should be able to withdraw all my money in my account even if it's $10 I have left, I should be able to withdraw it, it's my money and not , anybody who can see this show hear, this broker is a scam, they won't let you withdraw your own money, hear now before you experience the same thing I'm experience now..
March 26, 2026
Unprompted review
Reply from PU Prime
Dear Orovare Moses Sunday,
Thank you for your continued feedback.
We understand your concerns regarding the minimum withdrawal amount and would like to clarify this point again. The minimum withdrawal threshold of 40 USD (or equivalent) is a standard operational requirement, which is set in accordance with payment provider conditions and processing limitations. This policy is applied consistently and is disclosed to ensure transparency in transaction handling.
We would also like to reiterate that your funds are not forfeited. Any remaining balance in your account remains fully yours and accessible. If your balance is below the minimum withdrawal amount, you may choose to consolidate funds, continue trading, or use alternative available methods where applicable to meet the withdrawal requirement.
We understand that different platform may have varying policies; however, these conditions are part of our operational framework to ensure efficient and secure transaction processing.
If you would like further assistance or clarification, we strongly encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com, or reach our Trading Support Team at trading@puprime.com. Our team will be happy to guide you through the available options.
PU Prime remains committed to transparency and to supporting our clients through clear and professional communication.
Kind regards,
PU Prime Team
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SCAM: Manual Profit Deletion - March 24-25 (Account 17533221)
I am reporting PU Prime for blatant market manipulation. During the night of March 24-25, 2026, while the market was officially CLOSED, this broker manually wiped out a profit of over $3,180.00 from my account (ID: 17533221).
They sent me a template email claiming a "Stop-out at 20% margin". This is a MATHEMATICAL LIE. I held SELL positions on Gold (XAUUSD), and the market price dropped from 4505 to 4462. On a SELL position, a price drop INCREASES equity. It is impossible to be "stopped out" when the trade is moving in your favor!
I have timestamped screenshots from March 24th, 23:24 (Market Closed), showing:
1. My account in PROFIT (+$3,180+).
2. A healthy 121.35% Margin Level.
3. Positions being deleted while the terminal was frozen.
TO PU PRIME: Restore my funds immediately. I have all the visual evidence of your manual interference. I have already filed a dispute with FSA Seychelles (SD050).
TRADERS BEWARE: They will delete your profits!
I wrote a request to your address on 25.03.2026 with the following content, to which I attached a screenshot of the closing price at 23:06 and the corrected price by +77 points at 23:24! So far I have not received any explanation for what happened
Dear PU Prime
I am writing to request a detailed explanation regarding an unusual price movement on my account.
On 24 March 2026 at approximately 23:24 (Moldova time), while the market was indicated as closed, I observed a significant price change on XAUUSD. Specifically, the price appeared to increase by approximately +77 points, which resulted in a drastic change in my floating profit.
I would like clarification on the following points:
1. How is it possible for XAUUSD prices to move significantly while the market is closed?
2. Was this price derived from a live liquidity provider, or is it an indicative/internal price?
3. Why did this price movement impact my floating PnL during a period when trading was not active?
4. Please provide the tick data for XAUUSD around 23:24 (server time and GMT for reference).
5. Does PU Prime apply widened spreads or internal pricing models during rollover/market closure periods?
Given the magnitude of the movement, I would also like confirmation whether this price was reflected across your liquidity providers or if it was specific to your platform.
I look forward to your detailed explanation
March 25, 2026
Unprompted review
Reply from PU Prime
Dear Andrian Rosca,
Thank you for sharing your feedback.
We take such concerns very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and execution protocols. We would like to clarify that all trading activities, including margin calculations and stop out, are processed automatically by the system based on real time market conditions, including price feeds and liquidity during market open and close periods.
Please note that market conditions around session close and reopening can involve price gaps, spread widening, and liquidity fluctuations, which may impact margin levels and account equity. These factors can result in stop out even when positions appear to be favorable based on charted prices alone.
To assist you further, we kindly ask you to contact our Trading Support Team at trading@puprime.com with your account details and any supporting evidence, including timestamps and screenshots, so that our team can conduct a detailed investigation. You may also reach our Customer Care Team via Live Chat or at info@puprime.com for general assistance.
Please be assured that PU Prime does not engage in any form of manual interference with client trades, and we remain committed to maintaining a fair, transparent, and secure trading environment.
Kind regards,
PU Prime Team
They refused my withdrawal requests for…
I have used PU Prime for some time and was able to deposit and withdraw successfully in the past, which initially built trust in the platform.
Recently, I deposited $600 CAD and traded gold (XAUUSD), growing my account to around $3100 CAD. When I attempted to withdraw these funds, all my withdrawal requests were rejected with the message “Rejected WR Blacklist by Risk.”
Shortly after, I received an email stating that my account was being terminated due to alleged violations of their agreement. Following this, most of my funds were removed from my account under “bonus adjustment,” leaving only $145 CAD, and I am now no longer allowed to trade or access my funds.
What is most concerning is that no specific trades or clear evidence were provided to justify these actions. The explanations were vague, and support responses were slow and unhelpful.
Overall, while my earlier experience with deposits and withdrawals was smooth, this situation raises serious concerns about consistency, transparency, and fund security. I would strongly advise others to be cautious, especially when trading larger amounts or attempting to withdraw profits.
March 23, 2026
Unprompted review
Reply from PU Prime
Dear Naveen Jose,
Thank you for sharing your feedback.
We understand your concerns regarding your recent experience, particularly in relation to your withdrawal requests and account status. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, promotional usage, and risk assessments, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are based on these established policies and follow a thorough review process.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly to provide further clarification and assistance. We kindly ask for your patience while our team communicates with you and addresses your concerns in detail.
In the meantime, should you require any additional support, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Ive been with pu prime for 2 weeks
Ive been with pu prime for 2 weeks, and havent had any hassle with them, the dashboard for the ui is clean and the promos are an added benefit, no i am not a bot or any fake reviews, this is a real genuine person writing a review, My first withdrawal was on sunday night when the market opened again and got it in my bank on tuesday with no issues, moving forward if i do have any issues with pu prime this review will be updated but so far so good!
March 23, 2026
Unprompted review
Reply from PU Prime
Dear A B,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your journey with PU Prime has been smooth so far, and that you’ve found our platform user-friendly with a clean interface. It’s also great to know that your withdrawal process was completed efficiently and without any issues.
Your honest feedback is truly appreciated and serves as encouragement for us to continue delivering a reliable and seamless trading experience for our clients.
Should you need any assistance in the future, please don’t hesitate to reach out to our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
PU Prime Team
Withdrawal issues serious
I am very disappointed with my experience with PU Prime.
I had a total withdrawal amount of $339.54, which is currently being withheld by the broker. After submitting my withdrawal request, I was informed that my profits were classified as “illegal” and related to “bonus abuse,” which I strongly disagree with.
I have traded in good faith and followed the platform rules to the best of my knowledge. At no point was I clearly informed that my trading activity would violate any terms. It is unfair to deny withdrawals after allowing trading and profits to be generated.
Restricting my account and blocking withdrawals without transparent and clear justification raises serious concerns about trust and reliability.
I kindly request the PU Prime team to review my case again carefully and process my withdrawal of $339.54 at the earliest. I am open to providing any clarification required from my side.
My user id:- 1752454
Trading account:- 26366200
I hope this issue can be resolved professionally and promptly, and I look forward to a fair resolution.
Thank you.
March 20, 2026
Unprompted review
Reply from PU Prime
Dear Sachin Tambe,
Thank you for sharing your feedback.
We understand your concerns regarding your withdrawal request and the status of your account. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team communicates with you and reviews your case in detail.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team attrading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
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Solid broker with good trading…
Solid broker with good trading conditions, low spreads and good execution times. Broker has couple regulations, support is responding fast.
March 23, 2026
Unprompted review
Reply from PU Prime
Dear Anastasia,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you are satisfied with our trading conditions, including our competitive spreads and efficient execution. It’s also great to know that our regulatory framework and responsive support team have met your expectations.
Your feedback is truly appreciated and motivates us to continue delivering a reliable and high-quality trading environment for all our clients.
If you ever need any assistance, please don’t hesitate to reach out to us.
Kind regards,
PU Prime Team
EA is an institution where I…
EA is an institution where I experienced losses in one of my accounts due to slippage and pricing issues.
January 28, 2026
Unprompted review
Reply from PU Prime
Dear Atilla Ceran,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Please note that slippage can occur during periods of high market volatility or low liquidity, where prices may change rapidly between order placement and execution. This is a natural characteristic of financial markets and not specific to any single platform.
PU Prime is committed to providing transparent pricing and fair execution across all trading conditions. If you believe there were irregularities in your trades, we would be happy to review your account activity in detail.
We kindly invite you to contact our Trading Support Team at trading@puprime.com with your account details and specific trade examples so that we can investigate further. You may also reach our Customer Care Team via Live Chat or at info@puprime.com for general assistance.
Kind regards,
PU Prime Team
This is a formal complaint regarding…
This is a formal complaint regarding the removal of my profit of over $600
You have accused me of arbitrage trading, yet you have refused to provide any evidence to support this claim. This is completely unacceptable. Any legitimate broker must provide clear proof of violations, including specific trade IDs, timestamps, and the exact rules allegedly breached.
Your refusal to provide such evidence strongly suggests that this action is unjustified and raises serious concerns about your business practices.
I demand a full and detailed explanation immediately. If you fail to provide proper evidence and resolve this issue, I will proceed with filing formal complaints, publishing detailed reviews on major platforms, and exposing this situation publicly.
Please treat this matter with urgency. I expect a professional and transparent response without further delay.
March 22, 2026
Unprompted review
Reply from PU Prime
Dear Рыскул,
Thank you for your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
To better understand your concerns and investigate this matter thoroughly, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Hello
Hello, I traded with you last week and my profits were withheld for no clear reason. I received a warning not to trade gaps, but the profits were withheld before the warning was even issued. The service was extremely poor. I request a refund of my profits, approximately $1250.
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Ela Karaca,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements, including those related to specific trading conditions. Any actions concerning account activity or profits are carried out based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
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I traded last week and earned more than…
I traded last week and earned more than $1,000 and my profits were withheld for no apparent reason. I talked to customer service, but they avoid me and tell me that the manager will talk to you, but that doesn't happen. I want my profits.
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Yaser Karaja,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime is committed to transparent and fair trading practices, and any actions related to account activity or withdrawals are carried out in accordance with Client Services Agreement and applicable regulatory requirements.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a secure and reliable trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Withdraw my profits
Hello, my profits withdrew $1220 for no apparent reason because I entered a deal before the close of the market and they told me on Saturday to deposit money because the transaction was not closed and I did so and cooperated with them and when the market opened I won $1220 and after two days they sent me a message that the profits were cancelled due to the gap knowing that the terms and conditions they have were on 19.03.2026 by not trading the gap and I traded before this time, please solve a fair
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Yara Karaca,
Thank you for sharing your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements. Any actions taken on accounts are based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Unfair Cash Adjustment - They emptied my account
Unauthorized "Cash Adjustment" - My 200 USD Balance Zeroed Out (Account ID: [uid 1540298
Mt5 account no 21785255]
Review Body:
I am extremely disappointed with PU Prime. I had 200 USD in my account and I requested a withdrawal of 101 USD. Not only was my withdrawal rejected without any valid reason, but two days later, they removed my entire remaining balance of 200 USD under the name of "Cash Adjustment."
My account balance is now 0.00 without my consent or any trading violation. My account manager, Praveen, was unhelpful and simply said nothing could be done. This is highly unprofessional and feels like a scam to hold onto client funds.
I demand an immediate explanation and the restoration of my 200 USD. I will not change this review until my funds are returned.
Account ID: [uid 1540298
Mt 5 account no 21785255]
February 9, 2026
Unprompted review
Reply from PU Prime
Dear Raghav Laxkar,
Thank you for bringing this matter to our attention.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are carried out strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
To ensure your case is thoroughly reviewed and properly addressed, we have arranged for your account manager to contact you directly and provide further clarification. We kindly ask for your patience while our team completes the review and communicates the findings to you.
Should you require any additional assistance in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
Pu Prime does not honor their word
Please read my previous review for this broker published 28/02/2026
So after my review, Pu Prime answered with a bunch of generic words and stated they cannot discuss these matters in an online forum. How convenient!!
My account manager also answered back to me after I sent them the review I posted in trust pilot.
And get this, on 4th of March they emailed me back: "We are pleased to inform you that the withdrawal restriction has now been successfully lifted. You may proceed with your withdrawal request." But they never lifted the restriction. I kept sending them emails and one time they said "It's Chinese New Year, give us time". Give time for what? to click a button?
And here comes the most important part. They VOIDED all my balance today 16/03/2026. After they said they will allow me to withdraw my funds!!!
Stay away from this broker guys. They do not honor their words, they do whatever they want with your money.
As for me: I updated my case with the ASIC regulator. Hopefully they can sort it out.
March 16, 2026
Unprompted review
Reply from PU Prime
Dear Christos Charalambous,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that all account reviews, including withdrawal assessments and any actions related to trading activity, are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
We understand that situations involving account reviews or compliance assessments can be frustrating. Please note that when an account or trading activity is subject to review, the process follows established procedures to ensure accuracy, consistency, and full regulatory compliance. Any decisions made are based on these documented policies and are not applied arbitrarily.
If you require further clarification or believe your matter remains unresolved, we encourage you to continue liaising directly with our Trading Support Team at trading@puprime.com using your registered email address and account details. For general follow-up, our Customer Care Team can also be reached at info@puprime.com so the relevant department can review your case accordingly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
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I want to share my experience with PU…scamming me without clear case they took my money
I want to share my experience with PU Prime so other traders are aware.
I deposited money into my trading account and traded normally on the platform. My deposits were:
• $51.50
• $101.00
After trading, my account balance reached **$226.00**. Later, without any clear explanation, PU Prime made a **manual “Cash Adjustment PNL” of -$197.45**, leaving only **$28.55** in the account.
I contacted their support multiple times asking for:
* A detailed explanation of the deduction
* The specific trades that supposedly used my deposit
* The exact Terms & Conditions clause that justified removing the funds
However, I only received a general response saying that my funds were “utilized through trading activity,” even though the account statement clearly shows a **manual cash adjustment**, not normal trading losses.
At this point, I am still requesting:
1. A full transaction-level audit of my account.
2. A clear explanation of why $197.45 was deducted.
3. The return of any incorrectly deducted deposited funds.
I hope PU Prime reviews this case transparently and resolves the issue fairly. I am still open to a professional resolution.
And in the mean time anyone should avoid this broker
February 19, 2026
Unprompted review
Reply from PU Prime
Dear sifen abate,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance. All account activities are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum.
If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly, including the transaction history and relevant account activity.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
There is a lot wrong with this broker
Response to PU prime
Firstly you are not UK regulated, the data you advertise for traders is false and misleading and not accurate you should not be offering a copy service with false stats. And also let traders delete previous history of losses.
There is a lot wrong with this broker, firstly if you live in the Uk they are not UK regulated! Big red flag, then I was introduced to this broker by a trader that offers copy trading started ok but alarm bells started when the trader I was following started placing unprofessional trades it was like they were trying to lose your money!? I quickly withdrew my profits and sat back watching this trader then blew the account with a lot of followers followed by another set up they were selling then setting up other copy trade accounts these appeared to pick up new investors then blow there money ! With this I thought I would try one of there other copy traders and see how this went I picked this based on the stats that Pu were providing which was small profits Dailey with records of steady gains over the last 6 months with minimal drawdowns that night the money I invested was blown ! Unreal because the stats PU prime were still advertising stated there was no big drawdown and profit was made that night! Absolute lies. It also appears that when an affiliat/ copy traders blows and account after a while they wipe it off the system for example DOT and DTM allowing these people to just carry on setting up new accounts and scamming people. When I spoke to Pu prime that stated a professional had looked in this that there was nothing untoward?? I’m pretty sure PU prime is as much a scam as the affiliates that use it steer clear
December 1, 2025
Unprompted review
Reply from PU Prime
Dear Chris Fraser,
Thank you for taking the time to share your feedback.
We take concerns of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Our role is to provide trading infrastructure and access to financial markets, and all platform data, including performance statistics, is generated based on recorded trading activity.
With regard to copy trading, we would like to clarify that strategy providers, signal providers, or affiliates operate independently unless they are formally authorized partners under clearly defined agreements and compliance standards. Trading decisions made within copy trading services are not controlled by PU Prime, and all trading activity remains subject to market risk.
Clients are solely responsible for their trading decisions, including whether to follow a strategy provider, and for the outcomes of those decisions. PU Prime provides statistical data and performance information as a tool to support informed decision making, but such data should not be interpreted as guaranteed results. Past performance does not guarantee future outcomes, and losses can occur, including during periods of market volatility.
If you have specific concerns or require further clarification, we encourage you to contact us directly so our team can review the matter in detail.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, compliance, and providing a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
ACCOUNT #26550253- They took my account and my money ($772.73)
Update:
This is a verified account (#26550253). Do not claim you cannot find me. I have sent multiple emails from my registered address to the exact addresses you just listed in your reply and I have been completely ignored since March 11, 2026.
I have already provided my account details in a Formal Appeal and a Final Notice. You are withholding $772.73 of my capital without providing a single shred of evidence regarding a TOS violation.
To other users: Notice how they respond to public reviews within 2 days but ignore formal internal appeals for over a week? That tells you everything you need to know about their "commitment to transparency." I have now escalated this to a formal dispute with The Financial Commission. Release my funds immediately.
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My Original Review:
My account was suddenly terminated despite me following all terms and conditions. Even worse, the company is currently withholding $772.73 of my own funds without any specific explanation or proof of violation. I have reached out to support and received no helpful response. At this point, they are effectively holding my money hostage. I strongly advise others to be careful your funds and capital are not secure here. I expect an immediate response and the release of my balance. This is incredibly unprofessional and likely illegal. I’ve done nothing wrong and just want my money back. I have filed a formal appeal and am waiting for a resolution.
March 10, 2026
Unprompted review
Reply from PU Prime
Dear Amiri Beauty Bar,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided, we are currently unable to locate any client account associated with the details mentioned in your review. As a regulated broker, PU Prime maintains comprehensive records of all client accounts and activities, and such records cannot be removed or withheld without proper documentation and in accordance with our Client Services Agreement and applicable regulatory requirements.
If you believe there may have been a misunderstanding or if you hold an account with PU Prime under different details, we encourage you to contact us directly so our team can properly investigate the matter.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
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