PU prime is excellent in service and response. However there are concerns regarding those who are using its platform to conduct fraudulent activities. PMM is one of them. I relied on PU Prime and... See more
Company replied
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See what reviewers are saying
It's been 73 days since they froze my funds and kept 80-90% of them on guise of gap trading but they won't reply when I ask them to explain and listen to really happened. They won't even bother to rep... See more
Company replied
Hey eveyone Myself sangram from india Maharashtra sangli city I am using this from 2020 Nearby 6 years working Best broker in all services No deposit no withdrawal no sprade no stoploss hun... See more
Company replied
Terrible broker to use. I deposit money okay which at first my account got liquidated due to terrible signal groups. I top up my account and it says i need to cover up my deposit bonus due to bein... See more
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
SCAMMERS
SCAMMERS
Once account is blown up and you deposit money it will take the whole remaining lose. These guys just scam use other brokers like star trader for legitimate money c
February 27, 2026
Unprompted review
Reply from PU Prime
Dear Asad Taghati,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards to ensure a fair and transparent trading environment for all clients.
Please note that trading in leveraged financial markets carries inherent risk, and account losses can occur depending on market conditions, trading strategies, and risk management practices. PU Prime does not interfere with client trading activity or manipulate account outcomes, and all trades are executed in accordance with our platform’s execution protocols and established policies.
For confidentiality and security reasons, we are unable to review or discuss specific account matters in a public forum. If you have concerns regarding your account activity or require clarification, we kindly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details so the relevant team can review your case accordingly. For general assistance, you may also reach our Customer Care Team at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professional support for all clients through our official communication channels.
Kind regards,
The PU Prime Team
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Reply from PU Prime
Dear Thibault Duval,
Thank you very much for your positive feedback and for taking the time to share your experience.
We’re pleased to hear that you’re satisfied with our spreads and overall service. Providing competitive pricing and a reliable trading environment is always our priority.
We truly appreciate your support and look forward to continuing to serve you.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Kind regards,
The PU Prime Team
worst broker in history they took my…
worst broker in history they took my profit saying I abused the bonus without doing any thorough investigation
February 25, 2026
Unprompted review
Reply from PU Prime
Dear Tshikani,
Thank you for sharing your feedback.
We take any concerns regarding account reviews and bonus policies very seriously. Please note that all promotional bonuses are subject to specific terms and conditions, which are clearly outlined prior to participation. Any actions taken in relation to bonus are conducted strictly in accordance with these terms, as well as our Client Services Agreement and compliance obligations.
As we are unable to discuss individual account details in a public forum, we kindly invite you to contact our Customer Support Team directly at info@puprime.com using your registered email address and providing your trading account number. Our team will be able to review your case and provide a detailed clarification.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
The PU Prime Team
Account number 700001140
Account number 700001140
9500 deposited - turned into 22,000
No withdrawal allowed - can’t submit anything, they’re just stealing money , can’t even get the 9.5k deposit out ???!!
Been over 2 months and no one replies or helps at all ? Stay far away
December 31, 2025
Unprompted review
Reply from PU Prime
Dear Harry W,
Thank you for sharing your feedback.
We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account matching the details provided, including the account number referenced in your review.
PU Prime does not withhold client withdrawals without basis. As a regulated broker, all withdrawal requests and account matters are handled strictly in accordance with our Client Services Agreement and applicable regulatory and compliance requirements. Additionally, all client communications submitted through our official channels are logged and responded to by the relevant department.
If you have held an account with us, we kindly ask that you contact our Customer Care Team at info@puprime.com using your registered email address and provide your correct trading account number and supporting details so we can properly investigate and clarify the situation.
We remain committed to transparency, professional communication, and resolving client concerns through the appropriate and secure channels.
Kind regards,
The PU Prime Team
DO NOT INVEST WITH THESE PEOPLE
Please take heed of my warning not to entrust this company with your investments.Due to their lack of responsibility & unwillingness to address the fraudsters known as PAMM managers,people who invest your money on your behalf,I have lost all my money.I wouldn't want this to happen to anyone else so please listen to what I've said.The name of the rat in question in my case is Paul so pay particular attention if you're still tempted by their lies of untold riches to be had under their investment expertise.
February 20, 2026
Unprompted review
Reply from PU Prime
Dear Jeff_morrishotmail.com,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how distressing trading losses can be.
PU Prime provides PAMM account infrastructure as a technical solution that enables investors to allocate funds to independent strategy managers. However, it is important to clarify that PAMM managers operate independently and are solely responsible for their trading decisions. All trading activity including potential profits or losses is subject to market risk. Past performance does not guarantee future results, and losses may occur depending on market conditions and the risk profile of the selected strategy.
As a regulated broker, PU Prime does not guarantee returns, nor do we interfere with the trading strategies executed by independent managers. We provide clear risk disclosures outlining the nature of leveraged trading and managed account risks, which clients acknowledge prior to participation.
If you believe there has been misconduct or a breach of platform rules by a specific manager, we strongly encourage you to contact our support team at info@puprime.com with full details so the matter can be formally reviewed in accordance with our internal policies and compliance procedures.
We remain committed to maintaining a transparent trading environment and encourage all clients to carefully assess their risk tolerance before participating in any managed investment structure.
Kind regards,
The PU Prime Team
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They restrict my account from all…
They restrict my account from all actions, i can’t withdraw my funds, even my deposit that i want back i can’t withdraw, they are scammers, i saw reviews here people have the same problems i can see… so, i’m going to solve this problem with Experts who deal with fraud brokers.
February 16, 2026
Unprompted review
Reply from PU Prime
Dear Roman Tobiaš,
Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to account access, withdrawals, or deposits are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand that account restrictions can be concerning. Please note that where restrictions are applied, they are subject to a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such measures are not implemented arbitrarily, nor are client funds withheld without basis under established policies and procedures.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can review and address your case as a priority.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to resolving client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
SCAM! Stay Away!
This company is a SCAM!
They blocked my withdraws and they stole my balance from one of my accounts I had with them.
The account manager disappeared, and after one month of sending them emails about why they stole my money I get always the same automated message
"We have received your enquiry regarding account balance. Our team is currently investigating the matter to provide you with a comprehensive investigation."
I'm still sending emails after one month, but my money is gone and nobody is answering me.
Please do yourself a favor, save your money and choose another reliable broker!
February 1, 2026
Unprompted review
Reply from PU Prime
Dear Nadio Risi,
Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to accounts, balances, or withdrawals are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand that delays or ongoing reviews can be frustrating. Please be assured that when a matter is under investigation, it follows a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such reviews are not carried out arbitrarily.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can prioritize and review your case accordingly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Scam
hi my name is Irfan azam my account no is 19276733 i have gained profit with trading but PUPRIME stole my all profit which i gained and i tried again and again to contact with officials through emails but they are not interested to answer me because i have made profit they are only want loser client they don't want to give you withdrawals, this company is scamming with people's be aware of them if PUPRIME give my profit i will edit this review i can provide proof if any one want. i have proof of emails which i have sent them to discuss my case and trade confirmation reports.
reply was given but only here they replied but no rply via email
you have answer only here but no reply via mail still waiting for reply and also for withdrwal
December 9, 2025
Unprompted review
Reply from PU Prime
Dear Irfan Mughal,
Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions are carried out strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand your concerns and would like to emphasize that PU Prime does not withhold profits based on client performance. Any decision relating to account activity follows clearly established policies and a structured, fully documented review process to ensure consistency, fairness, and full regulatory compliance.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. Our team will review your case thoroughly and provide a formal response. You may also copy info@puprime.com for general follow-up to ensure the appropriate department can assist you promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear lecruit,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our support team did not meet your expectations.
Providing timely and effective assistance is very important to us. While certain inquiries may require escalation or additional review, we understand that delayed responses can be frustrating.
We would appreciate the opportunity to review your case and improve your experience. Kindly contact our Customer Care Team via Live Chat or email at info@puprime.com using your registered account details, and we will ensure the matter is followed up appropriately.
PU Prime remains committed to enhancing our service quality and providing responsive support to all clients.
Kind regards,
The PU Prime Team
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Urgent Complaint: Withdrawal Rejected Without Explanation
My name is Mathias Wolfgang Guttler and my account number is 11482288. I am writing to express my serious concern regarding the rejection of my withdrawal request without any valid reason or explanation. This is not an acceptable way to treat customers. I have carried out all my trading activities according to the applicable laws and regulations, and I have every right to receive my funds along with the profit earned. Despite my repeated requests, I have not been provided with any clear response or resolution. I kindly demand that my withdrawal be processed immediately and my full funds be returned.
January 5, 2026
Unprompted review
Reply from PU Prime
Dear Mathias Wolfgang Guttler,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all withdrawal requests, account reviews, and related actions are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any withdrawal assessment follows clearly established policies and procedures. Each case undergoes a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Withdrawal requests are not rejected without basis, and where additional review is required, this is conducted in line with compliance and security obligations.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Complaint Regarding Blocked Withdrawal and Trading Restrictions
My PU Prime Account No is 11481632
I am writing to complain about PU Prime for blocking my withdrawal without any reason. They are also not allowing me to place trades in my account. I have tried to contact them several times, but they are not responding and they have still not returned my funds. This is a very unfair and unprofessional way to treat customers. My experience trading with PU Prime has been extremely bad, and I do not find this company trustworthy at all. I strongly advise everyone to stay away from such companies.
December 11, 2025
Unprompted review
Reply from PU Prime
Dear Elsa Marie Maelle Leydier,
Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, trading access matters, and any related actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case is subject to a structured and thoroughly documented review process to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
They have been flagged by the UKs FCA…
They have been flagged by the UKs FCA and Canada Exchange commission. Should tell you enough. Stop believing fake positive reviews. They are not regulated in Canada or UK.
February 17, 2026
Unprompted review
Reply from PU Prime
Dear may d,
Thank you for taking the time to share your feedback.
PU Prime takes regulatory compliance and transparency very seriously. As a global brokerage, our services are provided under specific regulatory frameworks and jurisdictions, and we remain committed to operating in accordance with the applicable regulatory requirements.
Regulatory bodies in different regions may publish general investor alerts regarding firms that are not authorized to provide regulated services within their local jurisdiction. Such notices do not necessarily indicate misconduct, but rather serve to inform local investors about authorization status within that specific region.
We encourage clients and prospective traders to review official information available on our website and to ensure they understand the regulatory framework under which their accounts are registered.
If you require any further clarification, please feel free to contact our Customer Care Team at info@puprime.com. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to maintaining transparency, compliance, and professional standards in all aspects of our operations.
Kind regards,
The PU Prime Team
When you make profit
When you make profit, they will restrict withdrawals and restrict account LOL, so short things short you either lose your money or not make profit LOL,
Really bad, reminds me of vantage broker, totally scam
After the respond, you guys are total scammers i lost almost 1000$ and tried to recover I finally was able to make 700$ and you scammed me…
February 17, 2026
Unprompted review
Reply from PU Prime
Dear Khalid Sameer Abukhader,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case is subject to a structured and documented review process to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
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Bad broker to use for EAs.
Bad broker to use for EAs.
Completely lost the edge, the moment I switched to a better broker with real raw spread it became better.
February 17, 2026
Unprompted review
Reply from PU Prime
Dear JB gamy,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations.
PU Prime provides a range of account types designed to accommodate different trading strategies, including the use of Expert Advisors (EAs). Trading performance, particularly when using automated strategies, can be influenced by multiple factors such as spread structure, commission model, liquidity conditions, execution speed, and overall market volatility. Variations in these elements may affect strategy outcomes, especially for systems that are highly sensitive to spread or latency.
Our pricing and execution model are structured to reflect real-time market conditions, and spreads may fluctuate depending on underlying liquidity and volatility. We continuously monitor execution quality and infrastructure performance to ensure consistency and fairness across all client accounts.
If you would like us to review your experience in more detail, we welcome you to contact our Trading Support Team at trading@puprime.com via your registered email address so we can assess your account setup and provide clarification where needed.
We appreciate your feedback and remain committed to maintaining a transparent and professional trading environment.
Kind regards,
The PU Prime Team
Reference number 908556
Reference number 908556
Trading Account 908556
I have repeatedly informed you that the PAYMAYA e-wallet was hacked and is no longer under my control. Despite this, you deliberately processed the refund to a compromised and inaccessible account. That is not an error — that is negligence at best, and intentional misconduct at worst.
Let me be very clear: I would not be chasing you for weeks if I had received my funds. Your repeated requests for documents, followed by shifting explanations and new excuses, clearly demonstrate delay tactics.
You were already provided with my correct bank account details. Instead of correcting your mistake, you are now attempting to “verify” a hacked account that I explicitly told you I cannot access. This circular reasoning is unacceptable and unprofessional.
If the funds are not immediately reprocessed to the correct bank account, I will:
• File a formal complaint with the Financial Commission
• Escalate this case to financial regulators
• Submit a fraud report to the relevant authorities
• Publish a detailed public review of your misconduct
Your actions are being documented.
Process the refund correctly and resolve this matter immediately.
January 6, 2026
Unprompted review
Reply from PU Prime
Dear King Jesus,
Thank you for taking the time to share your concerns.
As a regulated broker, PU Prime operates in accordance with strict anti-money laundering (AML) and fund return policies. Under these regulatory requirements, refunds must be processed back to the original funding source. This is a standard compliance obligation applied consistently across all client accounts and is not discretionary.
According to our records, the refund was successfully processed to the original payment channel, and a transaction reference number has been generated and provided to you. This reference number can be used by the receiving bank or payment provider to trace and confirm the status of the funds within their system.
As we are unable to discuss account specific details in a public forum, we kindly encourage you to liaise directly with your payment provider using the transaction reference number for further clarification. Should you require the reference again or any additional assistance, please contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can support you accordingly.
PU Prime remains committed to handling all refund matters in line with regulatory standards, security protocols, and established procedures.
Kind regards,
The PU Prime Team
Dreadful manipulation and slippage
It’s impossible to trade with this broker. My account is getting slipped between $1-$2 on both entry, and exit causing me to lose thousands of dollars. Completely unprofessional. I’m getting an explanation that it’s market conditions. I’ve ran tests opening the exact same positions on 2 separate accounts, and one gets slipped $2, while the other is executed perfectly. Blatant manipulation of my execution.
February 16, 2026
Unprompted review
Reply from PU Prime
Dear Rumen Georgiev,
Thank you for taking the time to share your feedback. We understand that execution quality is critical to trading performance and take such concerns seriously.
As a regulated broker, PU Prime operates under strict execution and compliance standards. For confidentiality reasons, we are unable to discuss account specific details in a public forum. However, we would like to clarify that slippage can occur in both directions during periods of volatility, rapid price movement, changes in liquidity, or varying order sizes. Slippage is a function of available market liquidity at the time an order reaches the execution venue and is not applied selectively to individual clients.
Regarding your comment about testing two separate accounts, execution outcomes may differ due to factors such as account type, liquidity pool routing, order size, timing differences measured in milliseconds, or server latency. Even small timing variations in fast-moving markets can result in different fill prices.
PU Prime does not manipulate individual client execution. All trades are subject to systematic pricing and liquidity conditions, and execution data is recorded within our server logs.
If you would like a detailed review of the specific trades in question, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details and provide the relevant order numbers. Our team can then conduct a technical review of the execution records and provide a formal explanation.
PU Prime remains committed to fair execution practices, transparency, and maintaining a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Very happy
Honestly, I do not understand why there are bad reviews. Probably fake or something.
I have been with PU prime for a few months now.
Chat support is always there to help.
Withdrawal is very fast especially crypto withdrawal. I’ve had my crypto withdrawal with 30 minutes.
Bank accound withdrawal less than 24 hours.
I am extremely happy with PU prime.
This is a real person. Real account. Real trader.
February 13, 2026
Unprompted review
Reply from PU Prime
Dear Gabriel Filip,
Thank you very much for taking the time to share your experience.
We truly appreciate your detailed feedback and are pleased to hear that you’ve been satisfied with our chat support and withdrawal processes. Providing timely assistance and efficient withdrawal services including crypto and bank transfers is a priority for us, so it’s great to know that your experience has reflected that.
Your trust and confidence mean a great deal to us. We remain committed to maintaining transparency, reliability, and professional service for all our clients.
Should you ever need further assistance, our team is always here to help.
Kind regards,
The PU Prime Team
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Unfair deduction and false accusations – My money is stuck
I am Kashif Ali Karamat, a gold trader with account number 22754909. My account manager was Muhammad Ejaz.
I have been trading with PU Prime for a while, but recently they deducted a significant amount from my account without any valid reason. During fast market movement, they accused me of "abusing" their systems, which is completely false. I have always traded fairly and followed all rules.
When I reached out for clarification, I received no proper response. My requests to return my funds or restore my account have been ignored.
I want to congratulate PU Prime on their new UAE licence, but I also want to remind them that regulation comes with responsibility. A licence means protecting traders, not just collecting them.
I kindly ask PU Prime to review my case and return my money. Mr. Muhammad Ejaz is fully aware of my situation.
Other traders, please be cautious and always document everything.
#PUPrime #ForexScam #WithdrawalIssue #TraderBeware #RecoverMyFunds
February 13, 2026
Unprompted review
Reply from PU Prime
Dear Kashif Ali,
Thank you for taking the time to share your feedback. We acknowledge your concerns and appreciate the opportunity to respond.
As a regulated broker, PU Prime adheres to strict compliance and monitoring standards across all client accounts. In certain circumstances, trading activity may be subject to review in accordance with the Client Services Agreement and applicable regulatory requirements. These measures are in place to ensure fairness, protect system integrity, and maintain a consistent trading environment for all clients.
Please note that such reviews are conducted in line with established Client Services Agreement and are not applied arbitrarily. However, due to confidentiality and data protection obligations, we are unable to discuss specific account details publicly.
To ensure your case receives appropriate attention, we kindly encourage you to continue liaising directly with our support team using your registered account details via trading@puprime.com
for trading-related matters or info@puprime.com
for general inquiries. The relevant department will be able to provide clarification in accordance with our procedures.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
PU Prime Deletes Client Profit Unilaterally When You Win — Extremely Dangerous Broker Behavior
I am writing this review as a serious public warning to all traders.
My experience with PU Prime has been deeply disappointing and alarming.
When traders lose money, brokers stay silent and let clients suffer normally.
But when a trader finally wins and makes profit, PU Prime suddenly applies vague clauses and removes profits unilaterally, without transparent trade-level proof.
Profit Can Be Deleted Anytime “At Their Discretion”
PU Prime deducted my profits and restricted withdrawals using general accusations such as:
“arbitrage”
“suspicious trading”
“bonus manipulation”
Yet they provided no clear evidence, no detailed explanation, only broad claims under their internal discretion.
This creates a dangerous reality:
You can trade normally, take real market risk, and still have your profit erased the moment you succeed.
Trading Has Risk — But Brokers Must Not Cancel Wins
I traded XAUUSD (Gold), one of the most volatile instruments in the market.
Gold trading involves extreme risk:
margin calls happen fast
losses can occur anytime
volatility is part of the product they offer
I used leverage officially provided by PU Prime.
It is completely unfair for a broker to accept client losses freely, but cancel profits only when the outcome is positive.
No Peaceful Resolution Possible
I tried to resolve this privately and professionally.
However, PU Prime stated clearly that their decision is “final” and refused further discussion.
That is why I am forced to take this matter public.
Final Message to the Public
Be extremely careful with PU Prime.
A broker that can delete profits whenever you win is not a safe place for serious traders.
If you trade here, understand this risk:
Your profit may not belong to you — only your losses do.
Sincerely,
Kelvin Sulistyono
MT5 Account: 23550384
===========================================================================
UPDATE :
Response to PU Prime
Thank you for your public response.
However, as of today, PU Prime has not responded to my previous emails in a substantive or professional manner regarding the unilateral PnL adjustment applied to my account.
While you state publicly that you are committed to fairness, transparency, and regulatory compliance, I have yet to receive:
A detailed execution report
Clear pricing evidence
A transparent explanation of the exact basis for the balance deduction
I have contacted your support team using my registered account details, as suggested. Unfortunately, there has been no meaningful resolution, nor has my deducted balance been restored.
I remain open to resolving this matter professionally and privately. However, transparency must be demonstrated not only in public statements, but also in actual communication and action.
I will continue to update this review based on the outcome of the case.
Kelvin Sulistyono
February 11, 2026
Unprompted review
Reply from PU Prime
Dear KELVIN SULISTYONO,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and secure trading environment for all participants.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss account specific details in a public forum. Please be assured that all trading reviews are conducted strictly in accordance with the Client Services Agreement, applicable, and regulatory requirements.
If you believe your matter requires further clarification, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details so the relevant department can address your enquiry directly. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, regulatory compliance, and the consistent application of its trading policies.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Dex,
We understand that withdrawal experience is an important part of trading, and we regret to hear that your expectations were not met. PU Prime processes withdrawal requests in accordance with our Client Services Agreement and applicable regulatory requirements. Processing times may vary depending on the selected payment method, intermediary institutions, and any necessary verification or compliance checks.
Please note that once a withdrawal is approved and processed on our end, the receiving bank or payment provider may require additional time to complete the transaction.
If you are experiencing a specific delay or issue, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can review your case and provide a clear update.
We remain committed to improving our services and ensuring a smooth withdrawal experience for our clients.
Kind regards,
The PU Prime Team
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