PureGym UK Reviews 

67,634
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,910 reviews, reviewers had a great experience with this company. Customers frequently highlight the friendly and encouraging staff who consistently provide excellent guidance, helpful advice, and lead highly motivating fitness classes for everyone. Members also deeply appreciate the clean spaces, modern equipment, and overall welcoming atmosphere that make visiting the gym a daily pleasure. Some reviewers were not happy with application malfunctions, noting that technical glitches, loading errors, and slow entry processes cause unnecessary frustration at the door. Others mentioned that certain visitors frequently occupy machines for long periods while using their phones, and occasional maintenance issues arise with older equipment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

User experience

Clients share positive opinions on user experience, highlighting the safe environment, huge range of... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many consumers praising the clean environment,... See more

Location

Users describe ambiguous interactions with location, as many consumers find the spots convenient and close to... See more

Quality

Customers had mixed experiences with quality, as many reviewers praised the clean facilities, great variety... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more

Company replied

Rated 4 out of 5 stars

It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overa... See more

Company replied

Rated 5 out of 5 stars

On the whole the venue is welcoming and 'safe'. The equipment is plentiful, although some is in need of repair, and has been for some time.Mostly down to patrons, but sometimes the area can be a bit d... See more

Company replied

Rated 5 out of 5 stars

This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions.... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

68K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,634)

4,725 reviews in the last 12 months

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Rated 4 out of 5 stars

I visit PureGym Sunderland

I visit PureGym Sunderland. I love the improvements they’ve made, I’ve been going to this gym for years and this is the best it’s ever been. . So much so my daughter and her friend have now started using it on my recommendation. The women’s zone makes me even more confident my daughter can exercise without to much scrutiny. Great decision. Also with more women using the women zone it frees more space in other areas of the gym, and eases the gym even during peak.

September 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Gym review

Incredibly friendly staff, gym floor is kept clean and tidy and the machines and weights always seem new!

September 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve been coming to Palmers Green gym…

I’ve been coming to Palmers Green gym for just over a month now and I’m really enjoying it. The classes are definitely the highlight for me — Burn, Circuits and Lift have all been great, and the instructors make the sessions feel different each week. It’s also really convenient and easy to fit into my routine before work. The gym itself is clean, well equipped and the atmosphere is really friendly. Really happy I joined!

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Finchley PT Bahareh

I trained at PureGym Finchley recently and needed a gym ball because my back was feeling very tense and I wanted to stretch it. I started looking around for one, and Bahareh noticed me and asked if I was okay. I explained that I needed a gym ball to help stretch my back, and she went out of her way to find one for me and make sure I was okay.

I think it’s these little things, especially when it’s quite late in the evening, that can make such a big difference to the member experience. Bahareh’s kindness and willingness to help made me feel looked after and welcomed.

It’s moments like this that make people want to feel part of the PureGym family. I wanted to take the time to recognise Bahareh for going above and beyond and making a positive difference to my experience. Please could you make sure she receives the recognition she deserves for her excellent customer service?

September 24, 2026
Unprompted review
Rated 1 out of 5 stars

Went 3 times and won’t again

Went 3 times and won’t again. It was like a school playground

Kids everywhere, vaping in gym floor, witnessed 1 guy punch the wall, it hadn’t even been open long. Staff did absolutely nothing.

Asked for a bench to be wiped from the dripping sweat left and it took staff 5 mins to come back and then rolled his eyes at us. As a PT myself and a PT mentor this horrified me and I cancelled my membership

October 12, 2025
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Rated 5 out of 5 stars

Pure Gym Tunbridge Wells

Pure Gym Tunbridge Wells
Fiona’s classes are great, hard and challenging. Not too keen on the music but really enjoyed the workout. Probably my last ever class in PGTW after so many years, will definitely miss my gym.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

The gym is lovely and clean with plenty…

The gym is lovely and clean with plenty of equipment to use! All the staff are welcoming and friendly and are very helpful to point you in the right direction if you’re unsure on how to use something! I have done a lot of classes with glyn now, he pushes me well and keeps me very motivated would definitely recommend him!

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have joined pure gym birmingham west…

I have joined pure gym birmingham west for a few months now and I have had classes with mana. Mana has been so supportive, patient, and encouraging. She explained every exercise clearly, adjust things to suit me, and always push me just the right amount — never too much, never too little. I feel so much stronger and more confident already. 10/10! 💪🏻

September 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great gym

Moorgate Pure Gym: Great gym with a good range of equipment, clean facilities, and friendly staff. It’s convenient, affordable, and has a good atmosphere for getting a solid workout in.

September 24, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to set up membership and gym has a…

Easy to set up membership and gym has a lot of machines and equipments. I love the 24/7 access however there are definitely difference in how well the gym is looked after per site ie Streatham machines break often or looks used up where as Camberwell and Wandsworth all look nice and clean. Friendly staff for when they are on site and love the vitamin water

September 29, 2025
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Rated 5 out of 5 stars

Thanku shaun for great Strength class

Thanku shaun for great Strength class, wonderful, he is getting better and confident, and hi5 to Charlotte Gough for Super mega Spin class, 10/10, great energy always greatful to her

September 24, 2026
Unprompted review

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