Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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My son was very happy with their…
My son was very happy with their service and the experience whilst visiting the UK.
December 21, 2025
Reply from PureGym UK
Hi Valerie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear your son enjoyed using the gym overall whilst he was visiting!
Thanks, PureGym
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Hedson Trindade PT
I highly recommend Hedson Trindade as a PT. He is knowledgeable, supportive, and genuinely invested in helping his clients succeed. He took the time to understand my goals and created workouts that are both challenging and achievable. I’ve noticed real improvements in my strength, fitness, and overall well-being. If you’re looking for a professional, friendly, and dedicated personal trainer, I wouldn’t hesitate to recommend him.
August 3, 2026
Unprompted review
Reply from PureGym UK
Hi Melissa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Good equipment not too busy Jonathan is…
Good equipment not too busy Jonathan is an excellent PT
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi Dee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Friday feeling!
Great class - all on time & full body workout - fantastic encouragement from Glenn as always, really enjoy all of the music and the balance between weights & stretching is perfect for me! x
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoyed the class and we hope to see you in another one!
Thanks, PureGym
An enjoyable experience every time I…
An enjoyable experience every time I visit lovely friendly people early in the morning
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
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Classes are awesome the staff are…
Classes are awesome the staff are friendly and approachable. Gym is clean and tidy
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
The Gym looks good
The Gym looks good, fitted out with new equipment and showers and changing areas immaculate. I left Better Gym because kids kept wrecking the shower doors
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Spacious
Spacious, clean, lots of machinery available, friendly and helpful stuff.
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Even though its sometimes busy you can…
Even though its sometimes busy you can still focus on what you want to do either cardio or weight training, but everyone is focussed and determined to achieve their goals.
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Welcoming and friendly!
Bishop Auckland PureGym was the first gym I have joined where I felt part of a little community in the gym and confident to try a range of classes. From my initial Learn to Lift with Jackson welcoming me to the gym and showing me around the floor, to trying all sorts of classes where each trainer brings a different vibe and style! High energy with Natalie (I love Step now!) & Neil. Steven and Amy's style is focused on strength. Circuits with Jackson is always fun and a full body workout. Not forgetting the external Dance Class with Kerstie that perks up my week! Big thanks to all the team at Bishop Auckland Pure Gym!
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi A D. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Brilliant,excellent equipment,open 24,7…
Brilliant,excellent equipment,open 24,7 ,i couldnt recomend it enough
October 5, 2025
Reply from PureGym UK
Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure gym in Manchester market street
Pure gym in Manchester. Market street is very friienfy and great good manager and team
Al goody won’t find a a better one
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi Darren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Theft from locker due to negligence
I had my locker broke while I was trining at West Bromwich Pure Gym. Even though the incident was reported to police, the complaints procedure was made impossible for me to reach somewone from the main office. I hold responsible the gym for knowing that the lockers are faulty and not secure. The staff and management were aware of the issue however Pure Gym do not want to take any responsibility.
July 26, 2026
Unprompted review
Reply from PureGym UK
Hi Daniel, thanks for leaving u this review. We are sorry to see this is 1 star.
We are sorry to hear that items were stolen from you whilst you were in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
Thanks, PureGym.
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Quiet, Quiet, great equipment, friendly staff and users
Quiet, great equipment, friendly staff and users
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi Christopher. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I love puregym
I love puregym! It is so friendly and welcoming, for all ages and abilities. The staff are good and there are plenty of PTs. I have been working with Hedson who is amazing. He has been so supportive, patient and informative. With his help I have achieved more than I thought possible and corrected numerous techniques.
The flexibility of the gym is great, easy to access at all times.
I would definitely recommend puregym. :)
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi Lizzy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Shaonan at PureGym Plymouth Alexandra…
Shaonan at PureGym Plymouth Alexandra Road is incredibly welcoming, enthusiastic, and encouraging. She gave me some great, supportive advice and has a lovely positive energy. Highly recommend her!
August 6, 2026
Unprompted review
Reply from PureGym UK
Hi Naima. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Subscription and the structure of gym
September 30, 2025
Reply from PureGym UK
Hi Aneesha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Poor gym
Poor gym. Bathrooms normally out of order. They’ve overcharged me and refuse to refund. Avoid
August 5, 2026
Unprompted review
Reply from PureGym UK
Hi Joseph, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We would love to talk to you in more detail regarding the comments you have made. Please email member.services@puregym.com and they will be happy to take a further look.
Thanks, PureGym
Reply from PureGym UK
Hi Nic. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Managed to get on all the equipment I…
Managed to get on all the equipment I wanted to. The gym wasn’t busy and had a nice atmosphere. Had a shower afterwards and the changing rooms and shower was clean
August 5, 2026
Unprompted review
Reply from PureGym UK
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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