PureGym UK Reviews 

67,326
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 5,732 reviews, reviewers had a great experience with this company. Members consistently praise the exceptional team of trainers who create a welcoming, inclusive, and highly motivating atmosphere throughout every fitness class. Visitors frequently mention how clean and well maintained the workout spaces are, offering plenty of diverse equipment options suitable for all ages and abilities. However, some customers also noted issues with poor air conditioning, explaining that the training areas become extremely hot and uncomfortable during the summer months. Additionally, a few people experienced frustration regarding equipment availability, mentioning long waits, crowded venues, and members occupying machines for too long without exercising.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, friendly, and always... See more

User experience

Consumers find user experience to be positive, highlighting a welcoming atmosphere, friendly staff, and great... See more

Facilities

People report ambiguous experiences with facilities, highlighting both positive and negative aspects. While... See more

Subscription

Reviewers mention ambiguous feedback about subscription terms. On one hand, several consumers appreciate the... See more

Location

Users describe ambiguous experiences regarding location, mentioning visits and memberships across various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 5 out of 5 stars

Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more

Rated 5 out of 5 stars

I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.0

All reviews

(67,326)

5,276 reviews in the last 12 months

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Rated 2 out of 5 stars

Assistant manager will threaten you

At the beginning of the week the assistant manger of Puregym Croydon decided it would be a good idea to try to intimidate me in the middle of my workout session. Cannot recommend this gym if you value being safe, feeling comfortable and getting your workout in without hassle from power tripping management. He approaches to ask how many sets I have left, I told him I had one more set left. I then had my water bottle kicked over by him, was threatened by him not to anger him and was also threatened with my membership cancellation. I had been coming to Puregym for over a year and this same manager harassed me multiple times before while no other staff members did. The only reason I did not give this review a 1 star is because the support team I’ve contacted have already refunded my money and has informed me that they will investigate this serious situation. That is a plus. Also have to admit that all other staff members at Puregym Croydon have been nice and always friendly and they’ve added some new equipment recently as well as the recent layout changes. Those are good and I hope things continue to improve. Unfortunately, I was unable to access the gym for the whole week due to this managers abuse so no. Cannot recommend Puregym Croydon as they apparently hire managers that will use their position for harassment and abuse. Use your money wisely and check out any other gym than this one.

August 3, 2026
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Rated 5 out of 5 stars

Hedson Trindade PT

I highly recommend Hedson Trindade as a PT. He is knowledgeable, supportive, and genuinely invested in helping his clients succeed. He took the time to understand my goals and created workouts that are both challenging and achievable. I’ve noticed real improvements in my strength, fitness, and overall well-being. If you’re looking for a professional, friendly, and dedicated personal trainer, I wouldn’t hesitate to recommend him.

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Friday feeling!

Great class - all on time & full body workout - fantastic encouragement from Glenn as always, really enjoy all of the music and the balance between weights & stretching is perfect for me! x

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The Gym looks good

The Gym looks good, fitted out with new equipment and showers and changing areas immaculate. I left Better Gym because kids kept wrecking the shower doors

August 6, 2026
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Rated 5 out of 5 stars

Spacious

Spacious, clean, lots of machinery available, friendly and helpful stuff.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming and friendly!

Bishop Auckland PureGym was the first gym I have joined where I felt part of a little community in the gym and confident to try a range of classes. From my initial Learn to Lift with Jackson welcoming me to the gym and showing me around the floor, to trying all sorts of classes where each trainer brings a different vibe and style! High energy with Natalie (I love Step now!) & Neil. Steven and Amy's style is focused on strength. Circuits with Jackson is always fun and a full body workout. Not forgetting the external Dance Class with Kerstie that perks up my week! Big thanks to all the team at Bishop Auckland Pure Gym!

August 6, 2026
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Rated 1 out of 5 stars

Theft from locker due to negligence

I had my locker broke while I was trining at West Bromwich Pure Gym. Even though the incident was reported to police, the complaints procedure was made impossible for me to reach somewone from the main office. I hold responsible the gym for knowing that the lockers are faulty and not secure. The staff and management were aware of the issue however Pure Gym do not want to take any responsibility.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love puregym

I love puregym! It is so friendly and welcoming, for all ages and abilities. The staff are good and there are plenty of PTs. I have been working with Hedson who is amazing. He has been so supportive, patient and informative. With his help I have achieved more than I thought possible and corrected numerous techniques.
The flexibility of the gym is great, easy to access at all times.
I would definitely recommend puregym. :)

August 6, 2026
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Rated 5 out of 5 stars
PureGym UK logo

Reply from PureGym UK

Hi Aneesha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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