Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Reviews shaping this summary
Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Good price
Good price, can be really busy for the gym. Classes seem mostly easy to get into
September 3, 2025
Reply from PureGym UK
Hi Mrs F. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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PT training with Margarita Toshkesi - AMAZING !!
I have been a member of PureGym for several years mainly going to the classes as I wasn't confident using the equipment.
I never wanted to train with a PT until this year. My friend & I decided that we should put our money where our mouth is & stop with the lip service. We chose Margarita for various reasons - she is similar in our age, 50's, she isn't a typical social media flaunt, qualified in the area's that our body needs at our age & after talking with her there was no BS - hard work & commitment was what was needed from us to reach our goal of getting fitter & stronger.
We signed up for 8 weeks with the determination of going on our own after the 8 weeks. We finished our 8 weeks this morning & have made a commitment to train with Margarite once a week going forward...
I never thought I would say I LOVE going to the gym but training with Margarita has changed that - I genuinely love going to the gym, working out & seeing the results at our weigh/measure days.
I now work out in area's of the gym that I used to feel intimidated in because I know how to use the equipment - my confidence has grown massively !!
The knowledge Margarita has shared is invaluable, her commitment is second to none. I cannot speak highly enough about her. Thank you so much @margarita.toshkesi
Here's to the next gym chapter in our lives :-) x
August 10, 2026
Unprompted review
Reply from PureGym UK
Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Amazing gym great community v friendly…
Amazing gym great community v friendly made friends of all ages incredible
Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when he needs to listening to member requests and bringing in new equipment. Shout out to george best spin and pump jamie strike/box but all coaches amazing. We have an amazing atmosphere/community spirit
August 8, 2026
Unprompted review
Reply from PureGym UK
Hi Melanie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Better off not spending your money at…
Better off not spending your money at these commercial gyms , start your own gyms , it's actually cheaper in the long run and create your own safe spaces . These commercial gyms do not care about you .
August 7, 2026
Unprompted review
It's the first gym I have enjoyed and…
It's the first gym I have enjoyed and been consistent with for years. Great atmosphere! I feel comfortable there and love the ladies workout area.
August 9, 2026
Unprompted review
Reply from PureGym UK
Hi Heidi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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Not intimidating & seeing how many are…
Not intimidating & seeing how many are there before going stops me being anxious walking into a busy gym.
August 9, 2026
Unprompted review
Reply from PureGym UK
Hi Audrey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
No protection
They don’t protect you when you want to film your own videos and other members hurl verbal abuse, they just blame you, shocking company would not suggest until they sort it out
August 4, 2026
Unprompted review
Reply from PureGym UK
Hi Jamie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manor. Please don't hesitate to contact again should you require any further assistance.
Thanks, PureGym
Excellent customer service
Excellent customer service. I took advantage of an offer from Vitality to join PureGym, and between the two companies, something went wrong with the discount. PureGym sorted it out, refunded the difference and the joining fee that I was incorrectly charged.
My local PureGym (Bridgend) is always clean and there is a friendly atmosphere from both the staff and other gym goers.
I’ve been going to PureGym now for longer than I have any other gym, which I think speaks volumes.
August 8, 2026
Unprompted review
Reply from PureGym UK
Hi Andy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
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kids running a gym
October 26, 2025
Reply from PureGym UK
Hi Christopher, thanks for leaving us this review. We are sorry to see this is 1 star.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Please reach out to member.services@puregym.com and they will be happy to assist you further.
Thanks, PureGym
Good gym
Friendly staff and good atmosphere. Good timetables with variety of different classes.
August 8, 2026
Unprompted review
Reply from PureGym UK
Hi Amanda. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
PureGym London Brentford.
I’ve just attended Zee’s 0830 class today at PureGym London Brentford. Zee is really engaging and keep us all focused. High energy and fantastic personality which gets the best out of us. I’ve attended many of Zee’s classes since I joined in March and it’s really helped me focus on keeping fit. Well done
August 8, 2026
Unprompted review
Reply from PureGym UK
Hi Seamus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoyed the class. We hope to see you in another one!
Thanks, PureGym
Female cleaning attendant in male…
Female cleaning attendant in male changing room for 1h in Saturday at 8.30.. In the morning can't even change imagine male cleaners will do it in female changing room unfortunately I do not feel safe here
August 8, 2026
Unprompted review
Reply from PureGym UK
Hi Mateusz. Thanks for leaving us this review. We are sorry to see this is 1 star.
We're afraid it is not always possible to have the same sex cleaners in the bathrooms. They will however always knock on the door an announce themselves before entering. If you have anu concerns we would advise speaking to the Gym Manager regarding these and they will be happy to assist you further.
Thanks, PureGym
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Assistant manager will threaten you
At the beginning of the week the assistant manger of Puregym Croydon decided it would be a good idea to try to intimidate me in the middle of my workout session. Cannot recommend this gym if you value being safe, feeling comfortable and getting your workout in without hassle from power tripping management. He approaches to ask how many sets I have left, I told him I had one more set left. I then had my water bottle kicked over by him, was threatened by him not to anger him and was also threatened with my membership cancellation. I had been coming to Puregym for over a year and this same manager harassed me multiple times before while no other staff members did. The only reason I did not give this review a 1 star is because the support team I’ve contacted have already refunded my money and has informed me that they will investigate this serious situation. That is a plus. Also have to admit that all other staff members at Puregym Croydon have been nice and always friendly and they’ve added some new equipment recently as well as the recent layout changes. Those are good and I hope things continue to improve. Unfortunately, I was unable to access the gym for the whole week due to this managers abuse so no. Cannot recommend Puregym Croydon as they apparently hire managers that will use their position for harassment and abuse. Use your money wisely and check out any other gym than this one.
August 3, 2026
Unprompted review
Reply from PureGym UK
Hi Kyron. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Recently joined pure gym in Witney
Recently joined pure gym in Witney. Staff are welcoming and always available - shout out to the team for making me feel welcome.
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
My son was very happy with their…
My son was very happy with their service and the experience whilst visiting the UK.
December 21, 2025
Reply from PureGym UK
Hi Valerie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear your son enjoyed using the gym overall whilst he was visiting!
Thanks, PureGym
Hedson Trindade PT
I highly recommend Hedson Trindade as a PT. He is knowledgeable, supportive, and genuinely invested in helping his clients succeed. He took the time to understand my goals and created workouts that are both challenging and achievable. I’ve noticed real improvements in my strength, fitness, and overall well-being. If you’re looking for a professional, friendly, and dedicated personal trainer, I wouldn’t hesitate to recommend him.
August 3, 2026
Unprompted review
Reply from PureGym UK
Hi Melissa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
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Good equipment not too busy Jonathan is…
Good equipment not too busy Jonathan is an excellent PT
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi Dee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Friday feeling!
Great class - all on time & full body workout - fantastic encouragement from Glenn as always, really enjoy all of the music and the balance between weights & stretching is perfect for me! x
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoyed the class and we hope to see you in another one!
Thanks, PureGym
An enjoyable experience every time I…
An enjoyable experience every time I visit lovely friendly people early in the morning
August 7, 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
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