Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
Company replied
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Review summary
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Reviews shaping this summary
Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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App great gym is great and the place is…
App great gym is great and the place is clean. Staff are also very friendly and helpful
July 17, 2026
Unprompted review
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Welcome to PureGym!
-Welcoming atmosphere
-Great variety of equipment and machines to use.
- Staff so friendly and ready to help.
- Changing rooms always clean and tidy.
July 17, 2026
Unprompted review
Good customer service
Good customer service when there was a issue Alex ran from start to finish and resolved my issue 100%
July 9, 2026
Unprompted review
Very nice and helpful staff who look…
Very nice and helpful staff who look out for everyone .
July 17, 2026
Unprompted review
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Resharn is very enthusiastic and…
Resharn is very enthusiastic and helpful, the gym is very good as well I recommend
July 17, 2026
Unprompted review
Jack and Resharn were fantastic and…
Jack and Resharn were fantastic and taught me how to train my core
July 17, 2026
Unprompted review
The staff were very supportive and down…
The staff were very supportive and down to earth and helpful!
July 17, 2026
Unprompted review
Amazing team
Amazing team and equipment, love being part of this gym!!
July 17, 2026
Unprompted review
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Great gym and great people in the gym
Great gym and great people in the gym
Highly recommend
July 17, 2026
Unprompted review
Reply from PureGym UK
Hi James- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym
Today was my first visit to Torquay…
Today was my first visit to Torquay Pure gym and my first class. It was a ‘burn’ class taken by Charlie. Everyone was friendly and Charlie pitched the class to suit all abilities. I will be going again.
The staff that I have spoken to are friendly and approachable.
The subscription is competitive and value for money.
Overall I’m happy I have swapped gyms!
July 17, 2026
Unprompted review
Reply from PureGym UK
Hi Liza- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and we're thrilled to hear you enjoyed your first class! We will make sure this feedback does not go unnoticed by the Gym Manager and we excited to have you as part of the PureGym Community! Looking forward to seeing you again soon at the gym! Thanks, PureGym
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Clean & well maintained
Clean & well maintained, everything you need... I do wish you had saunas though 😂 but always happy with my visit.
July 17, 2026
Unprompted review
Reply from PureGym UK
Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members, however all our gyms offer changing rooms, with showers and lockers available.
If you would like to discuss this feedback further, please contact the Gym Manager directly or drop our team an email at member.services@puregym.com and they will be happy to assist! It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Pure gym - excellent equipment and staff
I find the gym equipment to be organised extremely high standard and well maintained by staff. During this recent spell of hot weather I find the gym temperature pleasantly cool to train in due to the use of the air conditioning units Staff and PT's are welcoming and extremely knowledgeable.. always willing to assist.
July 16, 2026
Unprompted review
Reply from PureGym UK
Hi Gary- Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to continue to provide great service, and your feedback means a lot to us. We look forward to seeing you back in the gym very soon! Thanks, PureGym
Excellent and pricesExcellent and the…
Excellent and pricesExcellent and the prices are suitable
July 16, 2026
Unprompted review
Reply from PureGym UK
Hi Hamzah- Thanks for taking the time to leave this review, we're thrilled to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and hope to see you back soon! Thanks, PureGym
Luke warm showers but for cheap gym, good value
For a general cheap gym, you get the basics.... the facilities are basic but good although the showers are always Luke warm at best! (Which as a van-lifer, is very dissapointing to have a luke-warm shower post sweat.)
Really enjoy the 24/hr access as I have autism so a busy gym is not accessible for me.
In-person puregym staff are very helpful and knowledgeable however if you require further assistance... it is non-existent. I emailed them about my dissability access request 2 years ago and I still have not had a response....
Another thing to note is that not all car parking is free, and not obviously stated by the gyms... as someone who travels between Scoltand and England every month, these small details have led to a few car parking fines which could have been easily alleviated with a sign or something very simple from Puregym. Puregym where also obviously not willing to help at all, but thats fair i suppose.
The final note of improvement is that as puregym has expanded, their system for multi-gym access has become increasingly complex to meander through. Again, most likely due to my autism.... I find it very difficult. I also dont like now that your home gym only allows you access to other gyms in the area. Id be very happy to pay a premium price to have access to all gyms rather then to arrive at midnight only to find out I dont have access to this gym.... and have to travel 2 hours more to get to a puregym that is within my tier. Im sure it was not like this before.
Overall, cheap monthly payment, basic equipment... so exactly what you pay for :)
November 22, 2025
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Money worth good little gym
Money worth good little gym, only bad side it's pretty much always crowded
November 6, 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you are looking to avoid busier periods. We are happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great people that work thereLiam Dru…
Great people that work thereLiam Dru Shelly Freya and Kev are all brilliant and welcoming
July 16, 2026
Unprompted review
Reply from PureGym UK
Hi Jason- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
The staff are exceptionally helpful
The staff are exceptionally helpful, especially seen as this is the beginning of the gym journey. Specifically Shaq and David they are and continue to be major supports and even serve to be a inspiration. As a whole this PureGym is much better than I had assumed it being.
July 16, 2026
Unprompted review
Reply from PureGym UK
Hi Kaiden- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We look forward to seeing you back soon and supporting your health and fitness goals! Thanks, PureGym
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