PureGym UK Reviews 

67,550
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,066 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, supportive, and always ready to help members with training guidance and fitness advice. People also genuinely appreciate the consistently clean environment, modern equipment, and the wide range of engaging fitness classes designed to suit all workout routines. However, some customers also noted frustrating technical issues with the mobile app crashing, alongside persistent problems regarding membership access and subscription renewals. A few visitors additionally mentioned occasional limitations with specific equipment availability or crowding during peak hours which can affect their overall daily workout flow.

What people talk about most

Staff

Users describe positive interactions with staff, noting that team members are consistently friendly,... See more

User experience

People report positive experiences with user experience, highlighting the straightforward joining process and... See more

Facilities

Consumers find facilities to be ambiguous, with widely contrasting experiences reported across different... See more

Location

Customers consistently note ambiguous experiences with location, as opinions are widely divided. Many... See more

Subscription

Clients share ambiguous opinions on subscription, reflecting both affordability and severe frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more

Company replied

Rated 5 out of 5 stars

This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions.... See more

Company replied

Rated 5 out of 5 stars

Kirkby Liverpool. Staff member Amy, i have to say she is a credit to pure gym,every time I have visited Amy has always been busy,looking after members meeting their needs,amy always busy busy bus... See more

Company replied

Rated 5 out of 5 stars

Entering with PureGym’s Mobile QR Code contactless scanning system through Access Pods is cool. The Pods speaks “hello” we’re scanning for weapons. For those who prefer organic entry systems PureGym’s... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

68K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,550)

4,630 reviews in the last 12 months

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Rated 4 out of 5 stars

Got a reply within 24hours

It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overall I was pleased with the service.

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Good atmosphere

Good atmosphere, I am able to get on all the equipment i want to use. Location suits where i live. Great spot, if you need to use Public transport.

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

It was my first time at the gym

It was my first time at the gym, and I really enjoyed it! There’s plenty of space and a great variety of equipment to train with. Even though I went during peak time, it wasn’t too crowded, which was a big plus. I’ll definitely be coming back! 💪

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Value for many

Value for many

Everything well spaced out

Very good equipment

Friendly staff

Nice community

Love the stretching area better than Virgin and Nuffield

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Great gym in Mitcham branch

Great gym in Mitcham branch. Good vibes and always welcoming. John is amazing and always says hello while offering advice to help with my doet and weight lost, it helps to make me keep coming back and stay motivated. Thank you!

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Cristian at Leytonstone

Cristian was the first person I met when I did a site visit last week. He did my induction today and I booked a training session to help me ease back after 6-7 years. He was very observant and wanting to listen to what I had to say. I could see his level of expertise in his guidance and modifications as we went along.

One thing to point out is there is nowhere to hang your shower gel or a towel nearby.

September 14, 2026
Unprompted review

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