I recently left this gym because of the way it’s been managed over the last year. The gym itself isn’t bad, you get what you pay for. However, over the last few months, I’ve noticed that quite a few people have been unhappy with the way some of the staff and management behave.
Some of the new PTs seem nice and polite, but I haven’t seen enough of them to really judge. However, staff including the manager Leteisha, and other PTs including the guy who used to do the Sunday classes (I believe his name is Cem), a dark-haired lad, and one of the female PTs whose name I can’t remember, have always had the worst attitudes.
While I was there, they would often sit around the reception area or in the middle of the gym floor, judging and laughing at members, which I think is completely unacceptable. They don’t come across as approachable at all and instead seem more like a clique. There are a couple of good ones, mainly the newer staff, but unfortunately not enough to make up for the bad atmosphere in the gym and the lack of cleanliness. I also believe that some of the same people who have received multiple complaints have started asking their friends to leave positive reviews for the gym on Google, as they’re under scrutiny from a number of members.

— Samira

This gym is so good, the staff is so friendly and welcoming especially the manager in Harlow gym Callum Derry. He serve the members with a welcoming attitude and listen to everyone and sort their problems. I have been to so many gyms but I must say the experience I had here , no other place will give you. The member service team is so good, I emailed them regarding my situation and they sort it out in less than 24 hours.

Hi! After over a year of coming to the gym, I attended my first ever classes this week with Hyo (Pilates on Sunday and another today). She was really good, super friendly and kind. she took extra time to encourage me, answer my questions, and make me feel totally at ease. I really enjoyed both sessions! Also, I wanted to mention that the gym floor and changing rooms are always spotless:)

This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions. There's free flavoured water, or you can buy bottled drinks and snacks from the vending machines. Changing rooms are always spotless, there was a gentleman going around with a hoover during today's session. Equipment is in superb condition, and there are training videos on how to use every piece of equipment on the PureGym app, which makes workouts easy to achieve when on your own.

It’s a gym located in town centre, easy to access 24/7. Big spacious gym with good experience trainers particularly Paul who is quite experienced.

Great session at Burn Class this morning with the Keith Simms. Definately great work out , its not for the faint hearted all over work out.
Also recommend Steps class with Marlon, the HIIT classes taught by other instructors you will enjoy all the classes
Even Run club with Wilson , Zumba , spin they are all great calssses all great instructors its a great gym all happy to help you on your mission to get fit these classess by all the team are a knockout.
Best Puregym ive been too and ive been too a few around the uk but this one is the best.

Joining another gym turned out to be a real hassle—my payment was declined four times! I ended up searching for PureGym instead and signed up in minutes with zero problems.
​The staff were super friendly, helpful, and welcoming.
The gym was clean and well equipped.

Always a good session at the stowmarket pure gym. Wasn't too busy at 1.30pm and managed to get a full routine in. Equipment is good quality and clean, staff always helpful and friendly. Great Personal Trainers, and I have a couple of PT sessions each month with Jess, who is amazing.

Bath Victoria Park PureGym is awesome. Great friendly welcoming staff and tons of high quality equipment and facilities.
Nice, quiet and positive energy all round

Would avoid PureGym like the plague if I'm honest.

Was pulled aside by the one of the staff at PureGym Livingston and accused of something I hadn't done. When I asked where in the gym, and when, this alleged infringement had happened they couldn't answer. Told me they didn't need to explain that to me.

Raised it with the PureGym complaint department who fobbed me off to their Diversity and Safety (or whatever it's called) department who took some details and swept it under the rug.

Had no apology, no feedback, and now just blanking my emails.

If you want a decent gym shop around, it's worth paying an extra few quid a month for a better gym subscription and you'll get a better quality of service. Highly recommend JD Gyms, for example.

But long story short; avoid PureGym. They're all friendly and smiles on the outside, but as soon as there is an issue they show their true colours. Read all the other 1* reviews and you'll see a pattern.

Service members answered all my queries, got back to me via email within two days and assisted me with up to date information on the App

I checked the off-peak hours in advance of my visit to my local PureGym on the Summer UK Bank Holiday (Monday 31st August 2026).

In the online members dashboard it says that I should be able to access the gym 'All day' on Bank Holidays.

I travelled for 45 minutes to get to the gym, only to be denied access on arrival and have to give up and go home.

I informed customer services about this issue and they still have not issued a refund for this month (as requested), nor have they updated the information on their website, so that this doesn't happen to other members in future.

This 1 star review will remain up until PureGym issue a refund and update their website to show the correct information with regards to Off-Peak access to the gym on Bank Holidays.

Very good amazing facilities amazing customer service

Like 24 access always something free and help there if needed

Its been a while since my last visit. I love this branch in Canary wharf. Feel comfortable and able to get on with my reps. Ive done classes in the past. None today, but maybe soon.

Totally very well organised pure gym team centre when you need them

Terrible staff - not safe for women

A Little Gems that's Gym, very clean e pleasant, lot equipment , the PT team are sociable e kind, I like training over, feel so comfortable, the class with Ismail are amazing thanks guy's

It’s just what you’d expect from a good gym. The space is great. The Personal Trainers and Manager are so helpful.