Excellent gym equipment and well maintained, with plenty of choice. Gym is spotless with ambient temperature throughout.All staff members are welcoming... very pleasant...and extremely knowledgeable.... See more
Location
Switch locationThe Galleries Shopping Centre, NE38 7RT Washington, GB
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Karen, you are an absolute super star ! Thank you so much for an amazing class this morning. Your friendly smile and words of encouragement are so appreciated. Thank you ☺️
Joining online was easy, however a little disappointed that four weeks later they have removed the joining fee!! Plenty of equipment, nice and clean. Having 24/7 access is also a plus. Big disappo... See more
Company replied
Shortly after joining (same day) I realised I had made a mistake by including the add-on which allowed me to bring a guest 4 times per month. I intended to bring my daughter but then discovered she wa... See more
Company replied
Company details
About PureGym UK - Washington
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The Galleries Shopping Centre, NE38 7RT, Washington, United Kingdom
4.5
Excellent
44 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Washington
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
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So pleased I joined PureGym at…
So pleased I joined PureGym at Washington.
I’m loving the classes, particularly HIT, Core & GLC & I already feel fitter & stronger.
February 24, 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Helen - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Karen at the Washington Pure Gym 5*****
Karen at the Washington Pure Gym 5*****
Very welcoming. Showed me around straight away.
Very knowledgeable of all the machines and classes available
I signed up and looking forward to training at Pure Gym
February 5, 2025
Reply from PureGym UK - Washington
Hi Nicola – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Shortly after joining (same day) I…
Shortly after joining (same day) I realised I had made a mistake by including the add-on which allowed me to bring a guest 4 times per month. I intended to bring my daughter but then discovered she was too young. I immediately sent a message to the PureGym customer service team to ask if the add-on could be removed. I’ve received no response whatsoever so opted to cancel my membership to avoid further payments. This is unfortunate but I can’t justify being a member when there appears to be little regard for customer service. Very disappointing.
January 6, 2025
Reply from PureGym UK - Washington
Hi Justin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information we can look into assisting you with this. Thanks, PureGym.
Welcoming staff and good facilities.
Welcoming staff and good facilities.
The app is useful to see when the busy periods are, however on each visit it is easy to use the equipment required. Primarily treadmills and cardio.
Definitely worth the monthly fee.
January 5, 2025
Reply from PureGym UK - Washington
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
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Set up easy to follow2
January 20, 2025
Reply from PureGym UK - Washington
Hi John - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Reply from PureGym UK - Washington
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Washington
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Joining online was easy
Joining online was easy, however a little disappointed that four weeks later they have removed the joining fee!!
Plenty of equipment, nice and clean. Having 24/7 access is also a plus.
Big disappointment is that, probably everyone has their own earphones now at most gyms. So having the background music so loud makes you have to turn your own personnel music to top volume !!! NOT good for your hearing.
December 28, 2024
Reply from PureGym UK - Washington
Hi Keith. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement.
A joining fee would be applicable in these circumstances unless there is an active promotion available, which are updated regularly!
We do apologise for any inconvenience caused.
Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
In the meantime we do hope you enjoy your time with us! Thanks, PureGym
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Great equipment and great gym
Great equipment and great gym. Would prefer to have wipe / spray stations so that I can wipe the machines down before and after use. Appreciate there is a spinning class available on the app to use on your phone but none of the bikes are fit for standing riding in my opinion.
December 27, 2024
Reply from PureGym UK - Washington
Hi Becca - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! We'll look into providing additional cleaning stations (There are some included already) at your gym. Thanks, PureGym.
Fantastic facilities
Fantastic facilities, helpful staff, clean, its a pleasure to go there! If i was being hyper critical, id say the changing rooms are a bit small but still plenty lockers
December 28, 2024
Reply from PureGym UK - Washington
Hi Martin – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Reply from PureGym UK - Washington
Hi Chris - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly and open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Clean helpful and loads of different…
Clean helpful and loads of different things to train with
December 21, 2024
Reply from PureGym UK - Washington
Hi Andrew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
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Reply from PureGym UK - Washington
Hi Tracey, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
Pure gym review
After being very apprehensive to join a gym, I went for it and do not regret it at all. The app is great showing how busy it is and also the class schedule. The gym is always clean and staff very approachable.
December 17, 2024
Reply from PureGym UK - Washington
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym is very clean, but lacks blue roll stations
Gym is very clean, equipment works well. However there are not blue roll stations, or spray to clean down the machines after use. Sometimes I go to use a bench and there is sweat from the last person who used it.
December 16, 2024
Reply from PureGym UK - Washington
Hi Shaun. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Washington
Hi Paula. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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My experience at PureGym
I find PureGym a very laid back atmosphere I’m very comfortable using PureGym the staff your team are very helpful if need be I love this Gym
December 26, 2024
Reply from PureGym UK - Washington
Hi Mary - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Washington
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
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