Quad Lock EU Reviews 

Bought a case and within a week it had unremovable finger print stains on it. Called support and they said nothing they can do.
Also very difficult to mount on bike.
Avoid Quadjunk this all costs. Ripoff

Support is non existent.
I have now been trying to contact support since 11.07.2025 I got a warranty support number and no reply from them since.
I have a IPhone 15 pro max case and rubber is becoming unstuck from case I have sent pictures and proof of receipt got a warranty number (1924693).
Had no info since.
Great cases poor support!

No bad blood, however, the order was made on the 3rd of July, now is the 16th and there were no significant updates and,sadly, the support team has not yet reached out. The parcel tracking service shows as "In transit" for the last 5 days which sounds ridicilous

I orderd a case with a few accessories about a week ago. All seemed fine, got a comfirmation, got a tracking link. the site said a 2-4 day delivery, so i waited. day 2 passed and the tracking link still said it was in their warehouse. so i reached out to support, made a ticket and waited again. day 4 came and went and still the tracking link said it was yet to be send to the courier, and no response on my ticket laying out my concerns. So I made a 2nd ticket... again +48hours later i have not heard anything.

so to recap. i have geen waiting a week for my delivery (which hasn't moved an inch since orderering). And Support doesnt anwser my questions.

its been a infuriating expirience to say the least....

EDIT: after days and days of waiting i did recieve my package. The items are definitly great quality and work perfect. just the customerservice and shipping are not what you would expect.

so product is definetly 4* worth
and recommend buying in a store instead of online.

Shipping time is fake. The supposed delivery time was up to 5 working days, but i have made the order 9 days ago and i have not received anything yet. Additionaly, the site used to check the delivery steps doesn't work, so i don't know where my parcel is and when i'll receive it. i really suggest you to buy the products on amazon, if possible, or other sites, anyone can not be slower than quadlock delivery. FYI also the ticket, that you can open on the quadlock site, are useless, because nobody will reply you. Not ordering again.

Shipping times are a complete and utter lie. They give out free shipping with 3 carriers and use a completely different carrier. I've ordered my item on the 21.05. and received it on 05.06. The supposed delivery time was up to 5 working days. Also when the item was shipped, I had to pay local post to deliver the item additional fee. Sadly with more customers, the quality of everything drops. Hope it doesn't affect the item I bought or it's gonna be very costly for me. Not ordering again.

No information about my order. Only chatbot with
eaningless answers.. I paid for the goods, but I have no information if anyone is even dealing with my order

I used the quad lock’s website to confirm the mounts I could use for my motorcycle, it gave me two options: handlebar and fork options.

I ordered the fork mount, however and after some investigation and confirming with Quad Lock support I was told that I could also use the brake / clutch mount, that is a better solution than the previous two.

I explained the situation to quad lock’s support and they tould me I could return the mount, however I would have to arrange the shipment and pay for the expenses!

The return process should be easy and free and Quad lock’s should be responsible for the omission of information on their website.

No update on delivery. Quick delivery was promised. A week and nothing has happend.
A terrible chatbot wich only creates tickets who none cares to respond to.
No phone contact.

I don’t care if it it the carrier and out of your control. I did not have the choice to choose carrier.
Really disapointed and would consider buying another brand or elswhere.

I have always enjoyed your products unfortunately, the base delivery providers you chose when we order directly from the webstie (aka no availability through distrubutors) is extremely disappointing for a company with a such a high quality offering. The delivery time, tracking and services is really low (GLS used to ship to France). Had I known I would have paied more for the better option but I don't think I should have to at those price points.

Update 13/5: Quadlock still blames carrier, while they not updating their own order status page, which still today says "getting ready for shipment". With no updates at all since order date when they charged me. Carrier tracking did not update until 9/5 after I started complaining.

Previous: Support team have no information on order status or carrier pick up. Been chasing an update for days. Investigation/refund would take 2-3 days they tell me, which is the same time the package should be with me.

Quad Lock is amazing, but this store isn't. It's probably the worst customer service ever. I wouldn't recommend buying here, it would be wiser to buy Quad Lock elsewhere.

Update: I wasn't talking about paid returns. It's inconvenient, yes, but it's not the problem. And it wasn't a change of mind, the item didn't fit my bike. The problem is that the store can't even generate a proper return label. Instead, customers are given a link to a Google Doc that they have to fill in themselves and attach to the box. Then you have to go and buy a real return label somewhere and stick it on the box too. I wouldn't mind a paid return if it was a QR code that I could just show at the Paketshop. But no, the process of returning something in this store is just ridiculous. I also wasn't happy with the tone of the customer service rep's replies, it was just dismissive. The whole process definitely didn't feel like a shop selling a premium brand (and let's face it, Quad Lock is a premium brand).

I ordered a few things on the Black Friday last year, and I was waiting for my order to come untill January. As I assume there had to be few misunderstandings or confusions during that period where they very busy as I suppose. Luckily they have contacted me back and sent my order. I have already ordered a few times from them and always was delighted with delivery and product quality. This was the first time when I met difficulties. Now I am delighted again. I know that nearly 2 months is much too long but it was worth to wait. Love quad lock. 👏

Even though the products MIGHT be of excellent quality, I still have to try it out though, since my first order placed on the 27th of November 2024 has not yet been mounted due to the wrong product received. The customer support is astonishingly non-existant!

First of all, the configurator made me buy the worng product. When trying to understand which one I really needed, the chatbot was the only option to have a chat with. Obviously with no result! Turning in circles.

Well, I decided to buy a complete new Wireless Charging Head - unfortunately even for a much higher price 🤬 - and I'm still waiting to understand how to return the first one that was wrongly advised by the configurator and understand if I will get refunded.

Now, I ordered the new one last Friday (10 jan) with the DHL fast delivery and as of today I have no indication if the order has shipped and if so how to track it. I need it fast, hence the €18 extra payment for fast delivery (duhh)

So I try to get in contact with the support.... again the chatbot.... again running in circles with no answers.... again frustration.... and still at 17:15 no idea where my order is and when I'm supposed to receive it...

Quad Lock... YOU CAN DO BETTER THAN THIS!!
THE CHATBOT IS USELESS!!!!!!

Waiting over 2 weeks and still nothing. If their focus on marketing was as big as on customer service and delivery it would at least save them this review.

Top Service vom Kundenservice.
Tolle Produkte.

Bought for cycling:
The locking mount and the locking mechanism are good quality and function. However, the iPhone case feels cheap and uncomfortable in the hand when held without gloves; it feels like it cuts your fingers. The length of mount (even Pro version) is also quite short, so your iPhone might hit your handlebar.

It is important to note that most Quad Lock products contain Bisphenol A (BPA), which can "damage the reproductive system and negatively affect the immune system" (European Environment Agency, 2023). Quadlock tries to downplay the risk with misleading language on their website. As you will be frequently touching your iPhone case and mount, it should be BPA-free. This is also 2024, BPA-free technology has existed for a long-time.

Next, the product is overpriced. If you buy the "aerodynamic mount" and iPhone case, you spend nearly 100 euros. Smart phone batteries die very fast, and replacing those costs around 50 euros. You will end up paying 150 euros. If you just spend 30 more euros, you can get a Garmin, Wahoo, or IGSport head unit, which is better in the long run anyways.

Finally, the customer service is terrible. Response to inquiries can take more than two days (48 hours) and the directions regarding returns are not clear. Quad Lock says you need to pay for returns, but that is a lie. Google "ezireturns" and "quadlock" and you will find a website by Quad Lock, where you can get the postal label for returns.

This is such an amazing company with great customer service. I had ordered 15 pro mag case over a month ago as I was waiting on my new bike to be delivered. The delivery of the bike got delayed and since then iPhone 16 pro got released which I am getting. I have an unopened 15 pro mag case which I wanted to exchange and return. However as I was outside my 30 day return window the customer service team made an exception and provided me with a free iPhone 16 pro mag case and said I can gift my iPhone 15 pro case. This is amazing customer service. Also such a fast delivery for the new case. I really recommend this company.

I made a purchase by mistake on a Saturday night, and five minutes later I tried to cancel it. They told me it was already processed in the warehouse! I work in a logistics center, and I know there was a way to cancel the order (but anyway!). I paid €10 for shipping, received the order and returned it, then paid another €6 to return it, and Quadlock only refunded the product value without the shipping costs, neither when I purchased nor when I returned the product. This is the worst service I’ve ever dealt with, and I will never deal with them again! Zero empathy for the customer. For me, the worst store ever!

Where do I start! Back in January I updated to a iPhone 15 pro max… I had both car and bike mounts. So quite obviously I just bough a case… right?
Wrong! I’m a strong guy but I could not twist and lock onto the mount. Worse if it almost locked it was really tough to remove. I said I thought adding the mag ring stiffened the flexibility.
Support were slow and sent me a total of 3 cases. Excuses and said my case was isolated.
Wrong again.
I found many others with the same issue and I was told possibly a faulty batch. So another change of story.
In the end they sent me a mag holder so I didn’t have to use the lock. Not ideal! On rough terrain I can’t use just that.
A few days ago the mount snapped off during normal driving. I was on a main smooth road.
I’m an ex police sergeant advanced driver but this could have caused a bad accident.
Obviously caused by the stress. I told them this at the time this would happen!
Normal response. Out of warranty therefore but a new mount! But it was THEIR fault it broke!
Support are pretty useless.
Taught to recite standard replies.
I have kept the emails and now the SAME support member is trying to say the mount was not compatible!! Clearly he forgot what he previously said!
Company is now owned by annex and like many that grow… it’s gone downhill. Fast!