Questrade Reviews 

questrade doesnt respect or care about their customers. they say their responce time 1-2 business days. after repeated emails, it took them 9 business days to respond. we lost $70,000 in that time. We were on hold for hours, day after day trying to get a hold of someone who could help. They told us various people would phone us back. They never did. We were just lefy on hold watching our stocks crash. It took them 9 busness days just to tell us wether we had submitted the correct form. It was hearbreaking. Thats not even the only way they screwed us over. I have so much more! God help you if you let them handle your money.

I had 5,050 shares of a stock, and after a reverse split, Questrade claimed I only had 26 shares left. Based on their own numbers, I should have had 626 shares, but they refused to acknowledge the mistake or correct it.

To make things worse, they claim that I sold thousands of shares, but I never made those transactions! When I checked the app, it still showed that I had 5,050 shares, and I couldn’t even see any transaction history related to those supposed sales. After the reverse split, my previous transactions completely disappeared from my account, making it impossible to verify anything.
However, when I contacted customer service, they said they could see the transactions on their system—but I had no access to them on my end. How is that even possible? How can I trust a platform that hides transaction history from its own users?
This is not just incompetence—it’s theft.
After checking Trustpilot, I realized that I am not the only victim. With 100+ one-star reviews, Questrade has a clear pattern of scamming customers, erasing transaction history, and refusing to fix their “mistakes”.
Their customer service is useless, giving scripted responses without solving anything. If you value your money, stay away from Questrade before you get robbed too!

It was a terrible experience I had here because this company is full of deceiving their customers, and will lure you to add more funds and then disappoint you in the end. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.

I got amazing help from Michiko on 28 February 2025 for transferring my corporate account. He was so patient, courteous and informative to explain to me what to do so that I can do the transfer before the deadline. Many thanks to Questrade for having so great and helpful staff like Michiko! No doubt, I will recommend your company to my friends and relatives.

BEWARE!!!! This firm is not straightforward in its services, and if you don't want to lose your funds, don't ever engage anything with them. My experience with them was terrible because I lost all of my money to them. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.

I wanted information on how to download my statement and I am in line with 404 persons ahead of me. Either they haven't heard of Ai or Ai they have is disfunctional.

Terrible company- takes forever for funds transfers. Customer service is terrible and nobody speaks English as their primary language.

BEWARE OF THIS COMPANY
THIS IS ANOTHER PONZI SCHEME THAT IS designed TO RIP YOU OF YOUR LIFE SAVINGS, THEY MAKE YOU INVESTED MORE MONEY BY MANIPULATING YOU ,I'M SO GLAD I SHIFTED MY FOCUS TO OTHER COMAPANY LIKE "Ressu ,they deliver always

Not a trusted site. I am still waiting for my money. I choose to close my account. There is no customer service and the interface sucks.

Don't open an account.

The interface is incredibly hard to use. Wait times are over an hour when you call in. I turned off the $90 trade insights months ago to find out that they've been charging me for it the whole time. Call in to get it corrected but they said since I've made a trade during this time (Even though the system is completely convoluted and I didn't realize they were siphoning off $90 a month) they refuse to refund anything at all. Very disappointed. If there were any other trading options in Canada I'd be going with them.

I like the platform but the customer service is terrible. I've called 6 times with the same inquiry and I either get the wrong information or no information.

Generally a very good user interface. This AM, however, at market open, however, due to I cannot not Sell/Buy any of my stocks"technical issues," "Try again later." WTF!?! Major disruptions! Also, often takes minutes to get real-time cash balance updates on the site

Says simple market trades are supposed to happen instantly. Yet only once has that ever happened. Even simple purchases of one or two shares of an etf will sit in queue for a day or two, then accepted, then finally executes after 2 or even 3 days. So you're told you're purchasing at "market day" price, but then it finally executes 3 days later when the price is way up! How are you supposed to trade based on price when "instant" trades take this long?? I was told this was a good platform but it's garbage and I'm thinking of taking my investments elsewhere. But now reading these other reviews here snd on other sites, I'm worried about how difficult it may be to withdraw my funds. Is Questrade just a scam or what??

Scammers
Next to impossible to transfer funds or account out.
Despite sending all the documents, they do not transfer the account.
Will eat your money. Do not work with them.

Unable to withdraw RESP funds to pay for my child's tuition. After submitting and re0submitting innumerous amount of paperwork, they will still find a way to deny the request or send you an email with something like this "The reason we couldn't accept it:
Instructions unclear. Funds should be sent to beneficiary has been selected. Void cheque matches Subscribers name. Please amend & re-submit. Thanks." That is because me and son share account for easier money movement to pay the tuition! I am so frustrated with this company. When escalated to the manager, he assures you he will personally look after your withdrawal request and then doesn't return emails or phone calls. I would imagine dealing with other frustrated and probably by now angry customers.
This is happening twice a year for the last 4 years and I am done. I am transferring all my accounts to their competitor and pray I will get better service

I cannot sell my U.S. shares personally. For this, I am required to call the company's support team. I've already spent a huge amount of time and achieved no result. Why can't this operation simply be done online? What's the point of having an army of useless support staff who can't provide fast and efficient customer service? And to place an order, I have to call and wait on hold??? Guys, wake up – it's 2025 – no one calls anymore! No one wants to waste their precious time sitting on hold. This company completely kills any desire to work with it.

I transferred from another broker so that I can manage all accounts with one broker (other broker doesn't have RESP). I know hold TFSA, Margin and RESP with Questrade and this was the biggest mistake in my investment time.

They have so many hidden fees. They trick you into borrowing money by displaying the wrong amount of cash you have.

Customer service is abysmal, and even emails, they ignore.

The app also regularly crashes.

They are a deceitful and conniving bunch, stay away and listen to the reviews.

I'm a platinum level client, and I'm trying to get in touch with Questrade, but they won't answer the phone. If I do get thru, they find inventive new ways to deny service. Typically, I have to take the bus to their office to get service. Just imagine how bad the service must be for accounts that are not platinum or don't live on the Yonge St. subway line.

Every step of setting up account and trading has been horrible with them - wouldn't accept bank transfers - money would sit for a week and then get declined - no answer why until the third transfer worked. Activating account took forever. Docs needed to be uploade for verification. Said would be reviewed in a 1-2 business but took weeks. Suppprt is non existant