Quickline Broadband UK Reviews 

5,751
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency during installations. Many people highlight the excellent service and smooth user experience, noting that engineers often go above and beyond to ensure satisfaction. The customer service is frequently described as responsive and clear, with staff explaining processes thoroughly. However, some customers also noted intermittent service and outages, causing disruptions, especially for those working from home. A few other people also felt that contacting customer service could be challenging, with reports of long hold times and unanswered emails. Additionally, some experienced delays or poor communication regarding installation schedules.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many describing the process as smooth and faultless... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Website

Consumers find website to be ambiguous, with some experiencing significant internet connection issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quick installation. Our installer Mo Ameen was efficient and polite, respectful of our property, did not leave any mess, he fully explained what he had done and showed us our new speed... He... See more

Company replied

Rated 5 out of 5 stars

Engineer Kyle arrived promptly and punctual after a text advising of his eta. Kyle explained what he was going to do and made sure we understood all he said. He gave us choices on where the router... See more

Company replied

Rated 5 out of 5 stars

Kieran S visited this morning to complete our fibre install. Very friendly and explained everything along the way. Popped his head in with an issue but easily resolved once we knew where the cable n... See more

Company replied

Rated 5 out of 5 stars

Excellent experience! Kieran, the engineer was professional, very helpful, and communicative throughout the installation, explained very well how to connect our home equipment to the wi-fi, even set... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,751)

3,132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time

Arrived on time, set up was clean and completed successfully, no hassle at all, explained it all really well👍

July 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

It was great that the guys still got me…

It was great that the guys still got me up and running 6pm on a Sunday. There was great teamwork between the engineers. Both were friendly and professional.

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

A Big thank you to Kieran.S

A Big thank you to Kieran.S for fitting our internet today in our new Caravan. Very patient man felt comfortable all the time he was here , explained everything and nothing was any bother , we are 2 oldies and not tech savvy. If your lucky enough to get this guy to fit your internet well done 👍

July 26, 2026
Unprompted review
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Reply from Quickline Broadband UK

Thanks so much for your fantastic review. We're delighted to hear you had a great experience with us. Enjoy your broadband!
Team Qv

Rated 5 out of 5 stars

Excellent service

Excellent service, Kieran S went above and beyond to get us up and running. Nice friendly and polite young man.

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Owen b was wonderful brilliant…

Owen b was wonderful brilliant installation and a kind young man

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

Liam was very helpful in deciding best…

Liam was very helpful in deciding best location for router. Quick, efficient job.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted you had such a positive experience. Thank you for sharing it with us.
Team Q

Rated 5 out of 5 stars

Great installers

This is a late review, sorry Gent's! Great installation teams all round. Carl Conway & Chris Edmonds.. A nicer couple of guys you couldn't hope to meet! They weren't allowed to pull the previous company's box from the wall. So I did, and we used the same hole. It looks way better!

It was a hell of a hot day too, but no complaining. Speed perfect, all signed off.

One very happy customer!

July 10, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect, lovely chap called Matt , on a Sunday all installed lovely, bless him
Top job 👌

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Kieran

Kieran
Excellent service today 26-07-2026
Very polite and talked me through everthing.
Mr G Heptinstall

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We love hearing feedback like this. Thank you for your support and for taking the time to leave a review.
Team Q

Rated 5 out of 5 stars

Owen B was really friendly and…

Owen B was really friendly and explained everything clearly, he kept everything clean when drilling the wall and finished the job in great time. He's an asset to Quickline!

July 26, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks so much for your fantastic review. We're delighted to hear you had a great experience with us. Enjoy your broadband!
Team Q

Rated 5 out of 5 stars

Great upgrade should have changed ages ago

Great price 5 x faster than the sky I had for less money fitter was brilliant

July 25, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

Arrived on time

Arrived on time Scott was a very pleasant guy
Very clean worker.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted you had such a positive experience. Thank you for sharing it with us.
Team Q

Rated 5 out of 5 stars

Great customer service & communication…

Great customer service & communication from start to finish - very happy. Bradley H did a fantastic installation job - professional tidy and friendly.
Would definitely recommend Quickline.

July 17, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Your support means so much to us. Thank you for taking the time to leave such a lovely review.
Team Q

Rated 5 out of 5 stars

Easy install

Easy install. Transfer of provider arranged on our behalf.

July 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted you had such a positive experience. Thank you for sharing it with us.
Team Q

Rated 4 out of 5 stars

Great installation team

Great installation team, quick and tidy.The router however doesn't provide a good signal all around the house

June 17, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hi Rich. Thank you for leaving a review. If you're having issues with the signal across your house, please get in touch with our Technical Support Team and they will do some troubleshooting. Wi-Fi signals reduce, the further away from the router you are, and various factors can impact them. We also offer 'Wi-Fi Everywhere' as an add-on that will improve Wi-Fi - our team can tell you more. Call 01482 247365 - option 1. Thank you.

Rated 5 out of 5 stars

Broadband connection issue resolved

Responded promptly to a failure of the broadband, engineers attended and quickly identified and rectified the issue .

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

All good great engineer (Dan) nothing…

All good great engineer (Dan) nothing too much trouble all fitted to a good standard.
Happy to recommend to anyone

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

Quickline is easy to use

Quickline is easy to use, their call centre is in the UK and they are available in rural areas.

The installation by Louise B was excellent. She was polite knowledgeable and did a great installation.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Excellent service

Excellent service, Liam was friendly and very informative. He was very helpful and explained everything to us.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

All good from start to finish

All good from start to finish. Bob was helpful and efficient, nothing too much trouble and making sure all worked as it should before leaving. Thank you.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Your support means so much to us. Thank you for taking the time to leave such a lovely review.
Team Q

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