Radioddity Reviews 2,349

I simply uploaded a short video of the issue and an email of the steps towards diagnosis. They quickly replied and shipped put a replacement radio. Thanks for the hassle free experience.

Every company has a product, but few take service seriously. Clearly Radioddity takes service seriously and I am grateful for that - good job Helen. Thank you for the excellent service. Kind regards, Jim

Great products that offer good value plus excellent customer service. Radioddity has my vote for one of the best companies out there.

Responsive, helpful and very professional. Provided helpful suggestions.

Excellent customer service. Radioddity website states they will respond to email within 24 hours and they did. I emailed them with a shipping issue on my radio. The next day I received an email from Hazel who had been assigned to my issue. She had researched my issue, responded with a solution, and committed to follow the shipment until it was delivered. I will continue to do business with Radioddity because of product quality, competitive prices and after order customer service.

Had an issue with a bundle deal. E mailed customer service. The issue was promptly resolved.

I made a mistake ordering another product and ended up doubling the first order. I sent a customer service request on a Sunday and got a response within 30 minutes. The order was corrected and I was credited in a very expeditious manner. I don't like getting email notifications from vendors but I'm keeping yours because you folks have good deals and see on top of your game.

Fast responding, good solution

Great customer service. Took care of my problem.

I have been a satisfied customer of Radioddity for at least 10 years. Customer Service responds promptly and is very interested in your satisfaction with their products. I once had a battery that failed and it was replaced rapidly and with no cost to me. They have a very responsible team that will solve any question you would have about their products.

Had a DOA of one of the 3 Baofeng GT-18

My previous review was not flattering. The complaint was customer support, or the lack of it. I purchased a radio and within 2 weeks had an issue with a failing microphone. I made several contacts with them with no response, which was totally opposite of previous communication. They did finally respond and explained they were closed on holiday, and offered a solution for the issue. I accepted their offer and it was handled within 24 hours. They accepted my feedback and agreed to adjust some of their input. Things happen. It's about how they are handled. Once we were communicating again, they responded positively and responsibly. This raised their credibility as a business for me. I will continue working with them in the future.

I recently had an issue with my points expiring which turned out to be an oversight by me. I contacted Radioddity to see if anything could be done. I received an email back very quickly and Hazel was able to completely resolve my issue even though it was my error. Not sure all companies would go to those lengths but Radioddity did.

Fantastic customer support. I ended up with multiple accounts and Hazel took care of my mistake quickly. Looking forward to our continued customer relationship.

Excellent service. Even when my order got stuck in customs, they came thru with a replacement shipped from the USA. This is why one goes with a USA based provider. And they actually provide documentation .

Radioddity support took care of my concern patiently and politely.
Big THANKS!

I placed order RO#142268 on February 16 on February 23 I received the following message from Radioddity support “Your order RO#142268 has been dispatched and has left our facility. You can check the most up-to-date transit status using the tracking number 9434650206383000280661 at the following link: Track Order.” Checking USPS they show the label was created on Feb. 17 and awaiting the package from Radioddity. So buyer beware. I get no other response and I’ve sent multiple emails trying to get a refund or any support and no answer.

They were very helpfull with my claim, the customer service answered fast! Very pleasent experience!

Somehow customer service noticed a small glitch with my order...they immediately contacted me and very helpfully resolved the issue. Most other companies would have not noticed and just let the order slide through. Very happy with Radioddity!