Radioddity Reviews 2,349

Radioddity was very responsive to a problem I had with a new unit. They replaced the unit quickly and paid for shipping to return the problem unit.
Top notch service is what I experenced!

Purchased an db25-d which has been a nightmare to program. Have had it for 2 weeks and now just sits on a shelf because radioddity doesn't really back their products. Id be better off selling it to a pawn shop for a 50% loss rather than paying a shipping fee and a 15%-20% restock fee. Will never purchase anything from radioddity again. If they truly back their products why would you charge a restock fee?

Hazel from raddy was great help she helped me get a radio that wasn't available in Australia and had it shipped via Asia.
The service was great and I recommend the raddy radio rf919 it is a great product thank you

Radioddity has always had the best Customer service and High Quality Radios. Echo was very helpful with answering all of my questions and emails were responded to promptly. I am very grateful for the new QB25 Pro radio and hope the one returned can be diagnosed and repaired. I have purchased several Radioddity products from both Amazon and Ebay. I also referred several members of my local amateur radio club to all the different options. Mobile, Handheld, Antennas etc. We have monthly raffles and Radioddity was very generous to donate to our Annual Ham Swapfest.

Great products, great prices, great deals, great customer service. Radioditty is literally the perfect company, HIGHLY recommend, never had any issues.

I sent a message to support at 12:30AM and had my 1st response around 7:00AM. Support asked me some questions and quickly resolved the situation in a very timely manner.
Radioddity is now my first stop when searching for radio products.

They listened to me and understood what was happening and had me return the defective product and send me a new one.

I have 3 Radioddity radios the 40 channel CB a 20watt Ham and the 50 watt Ham all three are great radios. Customer service is excellent and responds PDQ.
I highly reccommend

I received a new Xiegu X6100 on January 8, 2026 from Radioddity. After brief use, the buttons stopped responding normally. I contacted Radioddity Support, provided proof of the issue, and returned the radio. A replacement was shipped promptly, arriving in less than two weeks. That's exemplary customer service from a company that stands behind its products. Thank you!

What a wonderful experience it has been working with Radioddity support. They were direct and provided realistic expectations. Informed me of obstacles that might delay the processing of my request. The support person I worked with seemed kind, authentic, and eager to assist me. No canned responses. It felt as though I were working with a real person who genuinely cared about resolving my issue.

Hazel was very helpful resolving the problem.

I have only words of gratitude for Helen at Radioddity, She has been great at helping me with my X6200 issue, Constant and immediate communication and always made sure all of the steps where followed from my part. This company knows how to support and be behind their products. Thank you again

Radioddiy has the best customer service in the industry by far I work with them very often

The replacement process was very smooth and efficient. Thanks

I received my new Xiegu X6200 today. It is flawless like the one I returned to you but the new one works perfectly well.

Thank you for your after-sales service.

I am happy that everything went well thanks to your very efficient help.

Donald

You ask what made my experience great. Well you should as who. I will tell you. Her name is Helen Lu. She made everything smooth and without hiccups. She did exchange my radio and only waited until I had shipped my Broken one back. As soon as she knew the old one was in the mail she created an order to have a new one shipped and it was shipped within a day. With support like this you can’t go wrong. I will be doing business with Radioddity again and will recommend them to all the hams I know. And to the powers that be at Radioddity. Make sure you keep Helen and I think she deserves a raise.

73’s
Ron
W7SHA

Customer service from Radioddity is BY FAR the best in the business. Had two minor issues, one with a battery and the other with a microphone. Helen quickly answered my inquiry, and after a bit of testing, determined that the battery and microphone needed to be replaced. New battery and microphone arrived and work perfectly. 5 stars!

It was my mistake I didn’t notice the order had the wrong shipping address. I contacted customer support and Hazel was in touch very quickly and fixed the problem without any problem. Her email was very polite and reassuring. Thank you Hazel 👏

I want to thank Helen Lu of Radioddity support. I was having transmission issues with my G90 and she gave me a list of things to check, which helped me fix my problem! Thanks, Helen!