Railcard Reviews 

Renewed wife’s card on line but it arrived with my name. Contacted customer services who immediately cancelled the card and refunded the £70. Bought digital card online and again arrived with my name. Contacted customer service who again cancelled the card and issued a refund. Very helpful gentleman then completed the whole process on the phone so wife now has her card. To sum up, website needs work, customer services absolutely brilliant.

Have been trying for two weeks to obtain a two together railcard and like other people on this website have experienced same problem "Oops something went wrong" Why do we have to put up with this load of rubbish that operate railcards, far better if they were all kicked out, and the business handed over to a responsible company. It grieves me to award one star this should not be.

DIRE, DIRE, DIRE!!!
If I could have rated ZERO stars, I would have.

This is the third Railcard I have purchased with a Tesco Clubcard voucher code and EVERY (yes EVERY!!) time, on reaching the final payment stage, it returns an error message saying

"We’re sincerely sorry, it would appear that our systems have encountered an unexpected issue

If you would like to clear your basket and try again, please click on the link below."

I wouldn't mind if it was a one off but honestly, I'm losing the will with this. I have cleared the basket and tried again, and it's the same thing. Then you email only to be told it could take up to 10 days for someone to get back to you - WHAT???!!! TEN whole days - seriously what kind of muppets are running this organisation??

I have been trying unsuccessfully to renew my senior railcard online for several days. The photo uploader simply doesn't work, which is clearly a longstanding problem given comments on this and other websites. The people who run the railcard website clearly don't give a damn about the problem and have done sod all to rectify it. The 'help' they give doesn't work.

Absolutely agree with other comments! Rubbish!
Have tried for over one week to get a railcard.
Enter all your details then a message pops up 'Oops, something has broken'.
No one answers the phone line and no response to my email. It's a disgrace.
I was going to use my Tesco Clubcard vouchers. I'm surprised that Tesco give them the time of day!
I will certainly be letting them know!

Absolute rubbish website an App. No wonder we have the worlds worst transport system!
Unable to buy or renew Railcards online, the phone line is never answered and bugger all reply from my emails.
I've been trying for weeks now and after spending an AGE inputting the details, you get the same error message. Same as in 2019 when this happened.

Website not working and the call centre won't help.

Awful. Tried to renew my existing railcard on the app but don't know why they even have that as an option because it took my payment, photo and copy of my student card and I didn't hear anything else from them. Contacted them and was told that I need to print out a form, fill it in, get it signed by my Uni and then send it back to them. They won't accept a letter from the Uni which is signed and dated. Was easier to apply for Council Tax discount. Someone needs to take a good look at their ridiculous system, way more complex than it needs to be. Also customer services on the telephone are terrible. Bored, uninterested people on the other end who couldn't care less. Awful.

I finally gave up and called 03453000250 and they confirmed the website was not working and will put the suggestion forward to put a message on the website. I had been trying for days, well over a week!! After 24 minutes of waiting and finally speaking to an Indian sounding call centre, I spoke to a human and got the railcard ordered using my 100% discount Tesco code too.

Hopeless, who owns this stinking pile of so called technology?
Drops out numerous times, options either don’t work or aren’t even on screen. After an hour I have given up! Railcard application process is pathetic. A disgrace to use in GB. Get something done about this.

If I could I would give no stars. I have tried in vain to renew my disabled railcard. The website wouldn't let me get to the last page. So I rang the number. Spoke to someone whose English was really bad. I was on the phone for so long and getting nowhere as he kept saying I will need to put you on hold to reboot the system or something like that. I was so stressed out I hung up. I did manage however to renew my railcard only for the money to be taken out of my account but no code to enable me to download it on my phone. I have emailed them several times but guess what? No reply. I need to book tickets for a pending theatre trip but unable to do so till I get my card. This service is rotten to the core.

Awful. My call didn't feel secure atall. Asked me questions about my child that weren't needed. I ended up hanging up. After over 40 hours I finally got my child's Railcard renewed.

I tried 3 times to order a senior rail card for my mum and each time after entering my payment details it said IT error and to clear the basket and to start again. When I looked on my online banking it had taken 3x £30 out of my account and I had no confirmation of the Rail Card. I rang customer support, they confirmed I had no rail card but that the money had been taken out of my account, they said they would refund my money within 5-10 days. They said the IT issue is due to them upgrading their systems which I can see has been a problem since May 2022! It is terrible that they allow people to use their website and take their money when they know there is an issue.

Probably the worst website I've ever encountered, and that's saying something. My wife and I have now spent two sessions of at least 30 minutes each time trying to buy her a Senior Railcard. Each time, the system crashes after the payment rotine. No money is taken but no details are kept, so the whole process starts again. NOT FIT FOR PURPOSE.

I tried to purchase a senior railcard online but there was a problem with the website. However, I phoned the help number and they were brilliant. They answered the phone immediately and asked me to email the details. I emailed the details, I called back, and they provided the code that enabled me to download the digital railcard. It was all done in under an hour.

I've wasted hours today trying to buy a Senior Railcard. I get through the whole laborious process them I'm told there is a technical problem.

Have tried to purchase senior railcard via the website. Like previous reviewers went through the process numerous times and then get the error message to start again. The have however taken my money twice. No railcards showing on my account. Is this a real site or a scam?

Can't buy rail card through the App or the website, just flags an error at the end of the whole process, which I have now been through 5 times. Why have an App and Website that don't work? If you can't sort it out then please just remove the railcard buying element, it is an absolute waste of time and effort.

Appalling app, appalling website. Railcard disappeared (again) from app. Advised that I need a new download code. Rubbish, confusing instructions but finally reach option to request new code only to find it permanently greyed out and unavailable to select.