Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully Made! Awesome Experiece 10/10

Such a unique piece, comfortable to wear. Solidly made. Easy to get. From start to finish a positive experience Excited to purchase again. Thank you!

April 2, 2026
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Reply from Rat Betty

Thanks so much for your order and kind review!!

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Rated 5 out of 5 stars

Lovely service and the nicest

Lovely service and the nicest, unique designs out there.

Have the unlucky ring myself, and my wife has the lucky, honestly would love to own so much more if only I could afford them all!

April 2, 2026
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Reply from Rat Betty

Thanks so much Daniel!!!

Rated 2 out of 5 stars

Average Business

Customer service fast but not anything special. They sent the wrong item for my partners birthday and weren't overly helpful when I explained we'd been going through an extremely tough time and I just wanted to make sure he had something on the day; they wouldn't send a replacement until they received it back which is standard but again nothing special. It's just made me feel a bit sad and not sure if I'd be keen to buy again especially as this was their mistake.

May 8, 2026
Unprompted review
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Reply from Rat Betty

Hi Emily, thanks for the feedback. We're really sorry again for the mix-up with your order, especially given the timing around your partner's birthday and everything else you mentioned in your emails.

While we do need to receive incorrect items back before sending replacements, we completely understand why this situation felt upsetting and disappointing. We've finished your piece today so as soon as your return arrives back with us, it is ready to be sent straight out via special delivery, so will arrive the next working day before 1pm.

We appreciate you arranging the return so quickly and we're very sorry for the mix-up in the first place. Wishing you both all the best.

Rated 5 out of 5 stars

Great quality product

Great quality product, excellent customer service. The free ring sizer really helped chose what I wanted, will order again couldn’t recommend highly enough

January 6, 2026
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Reply from Rat Betty

Thanks for the kind review and for your order William ❤️

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Rated 5 out of 5 stars

Spoiler Alert: Rat Betty rings are the best.

I love my Rat Betty ring! Currently I own the Ogling skull with gemstone eyes. Needless to say it will not be my only piece and I look forward to buying more in the future. These are unique designs with tons of heart.

November 1, 2025
Unprompted review
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Reply from Rat Betty

Thanks for the kind review Amanda!! ❤️

Rated 5 out of 5 stars

Hooray

Hooray. There's a flower. It's on my finger. It's wonky. This pleases me immensely. Hooray.

November 9, 2025
Unprompted review
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Reply from Rat Betty

🌼 🌸 🌻 💐 thanks so much Jamie!!

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected.
And big + for using recycled silver etcetera and also donates some money on each sold item to charity..
Folks by you’re jewelry here ..very important to support the “small”/private businesses

October 7, 2025
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Reply from Rat Betty

Thanks so much for your support and the kind review ❤️

Rated 5 out of 5 stars

Best investment I've ever made

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify the price. One day I finally did it, after learning that the products are handmade from recycled silver and the price rightfully justifies the work that goes into it, and I haven't regretted it for a second!! Several years later they are still my absolute favourite rings, I can't express how much joy they bring me, I'm so glad I invested because it was so so worth it! I can't wait to get more.

January 6, 2025
Unprompted review
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Reply from Rat Betty

Ah thank you so much for the support and for the lovely review ❤️

Rated 5 out of 5 stars

Thanks for dispatching before christmas

Thanks for dispatching before christmas. My girlfriend was very chuffed with the neckless!

December 13, 2025
Unprompted review
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Reply from Rat Betty

Thanks for the kind review Rob! Hope you and your girlfriend had a lovely Christmas!! ❤️

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Rated 5 out of 5 stars

Very happy family members with new…

Very happy family members with new pieces for Christmas presents. The rings look fantastic and when they saw a rat Betty box in the presents stocking looks of anticipation bring back memories of excited little kids. The only thing is the wife has seen pieces she likes!
Keep up the great work and all the best to you and your staff for 2026

December 25, 2025
Unprompted review
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Reply from Rat Betty

Thank you so much Kenny to yourself and the family!! Hope you had a lovely Christmas and wishing you all a great 2026.

Rated 5 out of 5 stars

I LOVE RAT BETTY!!!!

I love all of my jewelry from Rat Betty. Truly everything I desire and love the craftmanship as it's top notch! I love you RAT BETTY!!!

December 24, 2025
Unprompted review
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Reply from Rat Betty

Thanks so much Brit for the support and the kind review!! ❤️

Rated 5 out of 5 stars

New favourite ring!

Delivered relatively quickly (all the way to NZ); great quality and thoughtful packaging!

June 11, 2025
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Reply from Rat Betty

Thanks for your order and the kind review Lindsay 🙌🏻

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Rated 5 out of 5 stars

Incredible friendly service

Incredible friendly service, was shipped and arrived really quickly to Denmark. Good quality rings and I am so happy with them.

September 2, 2025
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Reply from Rat Betty

Thanks for the lovely review ❤️

Rated 5 out of 5 stars

I love my cat ring so much

I love my cat ring so much! Accidentally ordered the wrong size and the team were so helpful, sent me a ring sizer and made the whole exchange process super easy. I wear it all day everyday and it is still looking brand new! Will defo be purchasing from rat Betty again in the future :)

September 3, 2025
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Reply from Rat Betty

Thanks so much Betty ❤️

Rated 5 out of 5 stars

10/10

it came super fast and it’s great quality i never take my necklace off it will be in my coffin with me

September 2, 2025
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Reply from Rat Betty

😂 thank you so much Shea!!!! Love to hear this ⚰️

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