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Ray Grahams Reviews 

1,581
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and professional service, from the initial ordering process to the final delivery. Many people highlight the incredibly fast and efficient delivery, with items frequently arriving within a day or two. Reviewers frequently commend the products for their good quality, accurate descriptions, and the wide selection available. The pricing is consistently noted as competitive and excellent value, often being the best found by consumers. People also appreciate the straightforward ordering and effective communication, even when handling returns or order adjustments.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Reviewers mention positive feedback about product quality, with many finding items to be as good as hoped,... See more

Service

People report positive experiences with service, consistently praising the excellent and professional service... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and straightforwardness of... See more

Price

Customers had positive experiences with price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,581)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I shopped around a little and found that Ray Graham's had the lowest price for the Makita planer I was looking to purchase. They have a wide selection of tools from the leading brands. The delivery was incredibly fast too - I had my planer in hand the next day. Highly recommended.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent item

Excellent item. Has made an unbelievable difference. My wife has a bad neck and couldn't pull up our old line manually.
Would highly recommend it.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class
In our rush (moving house) we mis measured so the grate was too small
Returns clear and straightforward and replacement sent speedily
Thank you so much
Would definitely recommend

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience with this shop…

Very bad experience with this shop according with the item that I bought from them for not advertising the right item they have it on their website.
Been in touch with them but they ask me to return the item on my own cost which costs me £15 to £20 to return the item to Northern Ireland so I give up. Never ever will buy from this guy's again.

February 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Gavin in particular was a great help. The deliveries were faultless, including the second one when I broke a part and needed a replacement.

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Trusted, recommended and appreciated

I buy from this store regularly and I never had any issues. The deliverys are always fast and the items are as described. Prices are also lower than most and everything seems to be always in stock so no waiting for weeks like other places. I highly recommed them.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was very good

The experience was very good, I had no bother returning item as I had ordered the wrong size. I reordered the correct size and received it within a few days .

January 10, 2026
Unprompted review
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