RCToyWorld Reviews 

176
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I made an order that after a week I got told they could not fulfill (coronavirus caused warehouse problems so understandable) I got a full refund within 3 days. If the coronavirus wasn't effectin... See more

Rated 4 out of 5 stars

Answered queries promptly via my preferred method (e-mail) Re-funded me promptly for an RC car that was on a long lead time. D Slack

Rated 1 out of 5 stars

Awful communication, had an order processed email, then 3 days later a "ready for dispatch" email(bear in mind that delivery is 3-4 days). 9 days later and 2 unanswered emails still nothing has arri... See more

Company replied

Rated 5 out of 5 stars

Great company, easy to order and kept me informed of the progress throughout. Cannot ask for a better service, especially in the current COVID-19 climate. Could not rate this company high enough, a... See more

Company replied

Company details

  1. Model Shop
  2. Game Store
  3. Gift Shop
  4. Hobby Store

Information provided by various external sources

RCToyWorld is now permanently closed.


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(176)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will never use again

Ordered a rc car online from these ppl got a order number and everything saying that it was reserved I wanted to change my payment from PayPal to bank card as wasn't working. Emailed them explaining that a still wanted the item just a change of payment. Got a email back saying that they cancelled my order and I would have to do the process again but also the item I had reserved is now out of stock as some bought the one I had reserved! To say a was pi$$ed right off is an understatement. So avoid these bell ends!!

November 9, 2014
Unprompted review
Advertisement
Rated 4 out of 5 stars

Mistakes on website

I ordered 4 things from this website and a day later I get a email saying that there was an error on the website and one of the things I ordered was out of stock... Pls fix this error. However I did get my money back and the rest of the parts arrived fine.

August 20, 2014
Unprompted review
Rated 4 out of 5 stars

Speedy rc car

Car arrived promptly, although when box opened, the shell was missing! However, emailed the company, and problem was dealt with quickly, and a shell was delivered the next day.
Am a little disappointed that the battery only lasts 15 mins (from fully charged) however, am told better batteries are available to buy. Company good to deal with.

July 26, 2014
Unprompted review
Rated 3 out of 5 stars

Good but don't advertise & take money for items you don't have in stock.

Was given various excuses. First it was a color change, then it will be with us tomorrow. Five days later they despatch it on Fri so have to wait until the following Tuesday for it to arrive - not good enough.

June 8, 2014
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Hello. Sorry for the delay but your order was despatched the same day we received it from our wholesalers. Sometimes goods to us are held up by our suppliers or couriers. We pride ourselves in quick delivery and after sales service, so we do not like to let customers down. We will be very happy to help you with any questions you may have after you receive the order .

Advertisement
Rated 5 out of 5 stars

Had what I wantedThe

The item I needed was in stock and was well priced.I placed my order on Sunday evening and had instant confirmation of order.On Monday I was informed my order was dispatched and it was received by me the following morning.
IMPRESSED J.T

March 19, 2014
Unprompted review
Rated 1 out of 5 stars

Truly Appalling Service!

Ordered RC item as Christmas gift. Returned it to RC Toyworld as it did not work.
Email from RC Toyworld stated that battery and charger were both faulty.
The same item was returned to me, but again did not function. RC Toyworld emailed to say they would phone with detailed instructions to get the device airborne. They did not phone. I asked them to email detailed instructions, which they did.
Again the device did not function. I returned the device again to RC Toyworld and asked for a refund. They said it was working and would be returned to me in a few days.
Postage had already cost me £25 and I simply no longer trusted their assertions. I pleaded for a refund.
Eventually they refunded via Paypal, which cost me an additional £5, and was a hassle to get.
Adding insult to injury, RC Toyworld said that I should have researched the product and read the operating instructions!
After a nightmare 3 months dealing with this firm, and spending £30 on nothing I would, needless to say, not recommend them to anyone!!

March 2, 2014
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

At all times we provided the customer with honest and accurate comments and recommendations. The initial faulty battery was replaced and we also upgraded the original charger to one of our PRO chargers free of charge. We tested the helicopter and returned it to the customer. The customer then reported that the helicopter did not work and despite information from us on how to set it up, he decided to return it. On opening the returned box, we immediately noticed that the customer had incorrectly set the remote controller MODE switches. The helicopter remote can be easily set to MODE 1 or MODE 2 via slider switches located alongside the TRIM controls. The customer had set these mid-way, they should only be set either fully UP or fully DOWN to select the MODE. The midway position the customer had set, disabled the remote. We suspect the customer had mid-identified these controls as the TRIM controls, hence why he had set them mid-way. We did explain this to customer and that the instruction manual fully explained the setup and would have avoided the frustration experienced by the customer. Reading the instruction manual is essential as these are complex products. We always endevour to provide accurate and helpful advice to our customers.

Rated 5 out of 5 stars

Quality rc kit

Good website easy to follow,telephone call gave good advice,well sorted packages for beginners,arrived in good time and in good order,only bugbear was instructions but we worked it out and had it out,buzzing round field,birthday boy over the moon
Nitro gloplug engine a lot quieter than expected,not nuisance, easy to control

February 27, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fast response

I ordered a spare for my RC helicopter and although the item showed up as in stock, it turned out there were none in the warehouse. I was promptly contacted and refunded.

February 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellant delivery service, very well described and a reasonable price

I am a disabled builder relatively new to modelling, I used to build motorcycles but loss of a leg temporarily has put paid to that, the spitfire is to date the largest model of this kind I found the instruction manual ok but the chinese to english translation caused some confusion, the auto bind system i had not met before which gave me a little problem getting my head round, coms with Barrie at RC toyworld solved this problem quickly. I had no problems contacting Barrie who responded to my emails immediatley.
The spitfire is now sitting fully built on my lounge floor together with several other big boys toys, I cant wait to fly it. Deffinately will go back to RC toyworld, my next project is to be a large biplane.

February 11, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very Friendly Customer Service

I spoke to a member of staff regarding a recent purchase i had made wanting information for an accessory for the products I had purchased even though it was'nt a stocked item the gentleman found the time to google the item for me with no luck I still appreciated his time and effort this is why i had to give a five star rating and will use this site again for my aircraft model accessories
regards Leroy.

January 13, 2014
Unprompted review
Advertisement
Rated 4 out of 5 stars

good speed for parts, but damaged

Ordered online not expecting package for some time as it was over the christmas period
packaging arrived small plastic components for remote heli.
i only needed one part but you buy a set pack consisting of two, this pack consist of four locating cups and two rods,
one of the locating cups was broken??
apart form that good,
did not complain as i only needed one of the four

December 31, 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!!!

A huge thank you for the amazing service you provided and for saving a potential Christmas disaster. Service was second to none. Delivery was as promised. Communication with you has been a pleasure.
Thank you so much
Wishing you all a very Merry Christmas and Happy New Year

December 24, 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look