RCToyWorld Reviews 

176
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

I made an order that after a week I got told they could not fulfill (coronavirus caused warehouse problems so understandable) I got a full refund within 3 days. If the coronavirus wasn't effectin... See more

Rated 4 out of 5 stars

Answered queries promptly via my preferred method (e-mail) Re-funded me promptly for an RC car that was on a long lead time. D Slack

Rated 1 out of 5 stars

Awful communication, had an order processed email, then 3 days later a "ready for dispatch" email(bear in mind that delivery is 3-4 days). 9 days later and 2 unanswered emails still nothing has arri... See more

Company replied

Rated 5 out of 5 stars

Great company, easy to order and kept me informed of the progress throughout. Cannot ask for a better service, especially in the current COVID-19 climate. Could not rate this company high enough, a... See more

Company replied

Company details

  1. Model Shop
  2. Game Store
  3. Gift Shop
  4. Hobby Store

Information provided by various external sources

RCToyWorld is now permanently closed.


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

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3.5

All reviews

(176)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service.

Great communication from the team, and excellent service even though there was a problem with my order they delt with it efficiently. Very satisfied with the service I received and would recommend RC Toy World.

December 17, 2013
Unprompted review
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Rated 5 out of 5 stars

Top kit stock & essential spares with fast turn around,my one stop shop.

I have been looking for some time now to find a reliable retailer for aeroplane kits,RC Toy World fulfills this need admirably,I have no hesitation in recommending them for your radio control needs,I look forward to dealing with them in the near future in the knowledge that they can be relied upon to come up with the stock with a fast and friendly service as it should be in this competitive world.
Thank you RC Toy World.

December 15, 2013
Unprompted review
Rated 5 out of 5 stars

A truly incredible service

I ordered a car for my son and unfortunately I ordered the wrong car , I spoke to Barrie and explained what I had done and his reply was " No problem , send it back and let me know which car you should have ordered and I'll send you that one in its place " The courier I used to return the car took an age to return it for me and again RC Toyworld kept me updated by text on a daily basis right up until the day it was finally delivered back to them.
The new car was delivered to me swiftly and my son is now happy that he has the correct car.
The customer service I received was second to none and I would not hesitate to recommend them to anyone.
Thanks again RC Toyworld.

November 26, 2013
Unprompted review
Rated 5 out of 5 stars

great efficient service and excellent products

RC yachts have a wonderful range of RC yachts - they really know what they are talking about and are extremely friendly and helpful. We have now purchased three RC yachts from RC Toy World. Their products are excellent to start and the after sales service has also be great.

November 26, 2013
Unprompted review
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Rated 5 out of 5 stars

really good service

it was my first purchase in this website and i was little afraid to buy on it as i am in france and not england, but i have do it and i have really no regret!

we can also speak with an operator of the site for all our question and we had always a quick reply and action.

i will do another purchase on this website in future for sure!

November 10, 2013
Unprompted review
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Rated 4 out of 5 stars

it is so fast

this is a very fast buggy its not the biggest but it packs a punch. so fast for what u paying for !!!!!

October 18, 2013
Unprompted review
Rated 5 out of 5 stars

The best service ever

I originally bought two boats from RC Toy World which arrived almost before the ink dried. After a problem with one of the boats they sorted things out without any fuss and they did it immediately. This organisation has integrity and honour their obligation to the customer and not only that their products are not only brilliant but real value for money. I will definitely do business again with such a reliable service.

October 4, 2013
Unprompted review
Rated 5 out of 5 stars

Tiger Delivery

After initial Wait of a couple of months due to no stock in the country, my Taigen Tiger tank arrived. I purchased this through RC Toy World who kept me up to date when they would be due in.
Nearly all contacts was completed through email, which to my surprise and confidence in them, was answered promptly. (Thanks Barry) I say promptly, within 5 mins not a day or so like some other companies. Everything from ordering to delivery went smoothly.
In the near future I hope to be adding to my Hubsan 4 copter family and will certainly be contacting RC Toy World for help.
Oh yes and the Tiger Tank is brilliant.

September 27, 2013
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Thank you for the feedback and pleased you love the Tiger tank. We always appreciate comments on our service and we look forward to speaking any to you in the future.

Rated 2 out of 5 stars

As of todays date the ordered product has not yet been recieved.

Their message to me on the 11th sept was as follows: -


Dear John,

We want to let you know that your order 572/050913/88 status has been updated to...

WAITING FOR DELIVERY

UPDATE ON DELIVERY: WE HAVE BEEN TOLD BY OUR WHOLESALER THAT DUE A DELAY IN ROTTERDAM, THE SHIPMENT HAS BEEN PUT BACK UNTIL THE 14TH SEPTEMBER. SORRY FOR THE DELAY BUT YOUR ORDER WILL BE DESPATCHED AS SOON AS THEY ARRIVE IN STOCK.


Some items on your order are currently out of stock and they will be sent to you when we receive new stock. If you prefer to have a refund of those items, rather than wait, please let us know.

If you have any questions about your order, send an email to accounts@rctoyworld.co.uk or simply reply to this message.

RC Toy World

I have heard nothing since.
As of todays date the ordered product has not yet been recieved. It's a toy helicopter, what could the problem be?

September 21, 2013
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Dear Mr Blay,
We saw your TrustPilot review and must apologise for the delay. The problem was caused by a fire on-board the ship in Rotterdam that delayed the unloading of the containers from the ship. Our containers were not affected but the delay has caused a slip of about 3 weeks from the original dates were we given. These helicopters are now due in the UK on the 26th September.

Once again please accept our apologies for the delay but it has been completely outside our control.

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Rated 3 out of 5 stars

Easy to order and quick delivery

Whilst I have no complaints about ordering and service I do find the postage and packaging expensive and would be reluctant to reorder, I have previously placed an order direct to the factory in China and the P&P was a third of your costs.

September 10, 2013
Unprompted review
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Reply from RCToyWorld

Clive,
Thanks for your feedback on the service we offer. We calculate postage on a weight basis. Sometimes this causes problems with small orders that combine to jump to the next postage boundary. We do regularly check our items, weights and resultant postage to ensure they are fair. We will double check the costs calculated for your most recent order and get back to you.

regards
RC Toy world

Rated 4 out of 5 stars

Very good but unfortunatly you dont train the pilots 1hr to build 30secs to break need a trainer first I think!!!

Great looking plane whish I took pics before I tried flying it as I crashed because the left aileron was stuck and the plane is now dead £130 gone. good idea to get a knife and clear away any bits that might stick and also just because the servers come complete does not mean that they are set up to fly. spent a lot of time getting my bits sorted and straight but unfortunately I should have checked what the builder of the plane had done before I killed my plane.

August 11, 2013
Unprompted review
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Rated 5 out of 5 stars

No fuss just a straight delivery

I purchased just a bag of HTX connectors which is a small order. It came in a couple of days! It looked exactly as it did on the web-site which is important as I wasn't sure if they were what I needed but because the picture was clear I knew exactly what I was getting. Great!

August 8, 2013
Unprompted review
Rated 3 out of 5 stars

After sales experience poor

I bought the cessna plane, the charger didn't work and there were bits missing, got told to speak to Skyartec, spoke to skyartec who told me to chase retailer, sent back to skyartec. Skyartec referred me back to retailer after saying I could BUY another charger from them!- I got bored- £120 odd lesson learned; lesson was not to purchase a skyartec product again and not to use your outlet again.
Sorry, but you did ask!!!!

August 6, 2013
Unprompted review
RCToyWorld logo

Reply from RCToyWorld

Alexander did you contact use direct about the charger? Becausewe had a bad bbatch of chargers and we've been working with our wholesalers to get these replaced please let us know as we have a number of customers who have returned the faulty ac/dcadapter units. Please let us know ASAP.

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